alex0002008 wrote:
Windows 7, Service pack 1.
NIS is version 18.6.0.29
I did everything that the first guru said and it just made it worse. Now windows defender is deactived, windows firewall is deactived, and it says I dont have an antivirus at all.
Screenshot;
[IMG]http://i53.tinypic.com/169m4v5.jpg[/IMG]
HI alex0002008,
Windows Defender and Windows Firewall is supposed to be OFF since you have NIS. If these were active along with NIS you would have conflicts which would make matters worse.
Do you have any other security software installed on your computer besides NIS?
If you have no other security software installed and you are confident you do not have malware then I would recommend that you uninstall and reinstall NIS with the help of the Norton Remove and Replace tool. If you DO have any other security software besides NIS please let us know the details before proceeding.
Please proceed as follows:
If you use Identity Safe you should back up this data first. Please see this link for details on how to do this.
Please download the Norton Remove and Reinstall tool from here. This link provides instructions for use of the Remove and Reinstall tool as well as the link to the tool itself. This tool will automatically download the latest version of NIS for you, uninstall NIS with the use of the Norton removal tool and reinstall NIS.
However, if you have any other Norton or Symantec software the Norton Removal and Reinstall tool will remove but not reinstall them, so please do let us know if this applies to you and we can help you with those as well.
Though it is highly unlikely that you will need this since the tool handles it automatically, you should make note of the product key for NIS which you can find in your Norton Account.
After NIS is reinstalled please run Live Update repeatedly (rebooting as requested) until it reports there are no more updates.
Hope this helps and please do let us know how it goes.
Best wishes.
Allen