Discussed w/Brian @Symantec and he suggested to post to forum-not sure if VIP Access is the issue:
Thanks in advance for any support!
ℬrίαη 21 May, 2017 - 7:56 GMT
download and run symdiag for error checking
http://www.symantec.com/docs/TECH170752
Thanks for the response. Ran symdiag and determined that VIP Access program was not running-could not determine why other than it was not loading on start up. At that point, I'm over my head as do not know what next.
Did see that vip access was load in 2014 and last package was Windows XP Service pack 2.
No threats on that threat scan.
Add info:
Not clear why last package indicates XP Service; I'm running Windows 7 prof-"may" be part of the problem, the other add here says VIP Access not configured but I do not use access from my mobile.