Windows 8.1 disables Norton 360

Norton Security | Norton Internet Security
1

I downloaded  the Windows 8.1 update for free and when It started up, Norton 360 was gone. It was still in a folder but I was unable to restore it.

 

In it's place is "Windows Defender".

 

I removed Norton 360 in hopes of reinstalling it, but it won't let me.  On the "MY Account" page, it showes 3 installs but that all are taken, and I removed Norton 360 from this machine.

 

Everything worked fine in Windows 8 - it's the 8.1 "update" that's causing havoc with Norton 360.

 

I didn't see this one coming - any suggestions?

2

I downloaded  the Windows 8.1 update for free and when It started up, Norton 360 was gone. It was still in a folder but I was unable to restore it.

 

In it's place is "Windows Defender".

 

I removed Norton 360 in hopes of reinstalling it, but it won't let me.  On the "MY Account" page, it showes 3 installs but that all are taken, and I removed Norton 360 from this machine.

 

Everything worked fine in Windows 8 - it's the 8.1 "update" that's causing havoc with Norton 360.

 

I didn't see this one coming - any suggestions?

3

caronholt

 

This is a long shot aka guess but try disabling Defender (in Action Center?) and rebooting the computer and see if Norton 360 comes back into action.

 

If not and you can, on the desktop not the Start Screen, bring up the N360 GUI try clicking on Support / Subscription Status and se if that reactivates N 360 ....

 

I haven't had a chance to explore this yet myself since the version of Windows 8 I have does not upgrade to 8.1.

4

If you've upgraded to Win 8.1 Preview, you are up the proverbial creek as far as Norton 360 is concerned.  Until the final release of W8.1 or Norton provides an update to work with it, you're stuck using something else that is compatible.  Even running in compatibility mode won't work.

5

I should learn to do a little more research before pulling the trigger.  You can download the Norton 360 Beta here which does run with the Win 8.1 Preview.

6

I see Microsoft has recognized a problem it has with NIS 20.4 being reported as incompatible with WIN 8.1

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Any-reports-of-compatibility-issues-with-NIS-20-4-and-windows-8/m-p/981933#M240906 

 

so it's not impossible that your experience might be part of the same problem.

 

Hang on for Norton to catch up.

7

If you go to the link in my last post, you can grab betas for Nortlon AntiVirus, Norton Internet Security and Norton 360, either of which should work with Windows 8.1.

8

I was able to install Norton 360 Beta but it lists a life of 14 days.  What does one do on day 15 if Norton/Microsoft haven't resolved this incompatibility problem?

lckauth

9

The betas are short lived since they tend to get updated and replaced fairly soon.

 

Keep an eye on the beta from here and check when your expiry gets near.

10

Betas are also not meant to be used on a daily use computer. As the code has not been fully tested, there can be incompatibilities between the beta and a user's system and software. These can involve something as simple as a crash of the system, to total loss of data from the hard drive.

 

You are testing for the software company at your own risk. This is not like being an early adopter of a finished product.

 

 

 

11

I have since reformated my machine back to Windows 7 - and that's where it will stay since I didn't really like Windows 8 all that much and was hoping Windows 8.1 would solve some of the problems.

 

I have learned a valuable lesson - that is - to not be a lab rat for Microsoft.

 

:smileyhappy:

 

 

12

caronhalt wrote:

 

I have since reformated my machine back to Windows 7 - and that's where it will stay since I didn't really like Windows 8 all that much and was hoping Windows 8.1 would solve some of the problems.

 

I have learned a valuable lesson - that is - to not be a lab rat for Microsoft.

 

:smileyhappy:

 

 

Well that's the sledgehammer approach to killing the mosquito but it works. :smileyhappy:

13

Another reason for my decision was the overall windows 8.1 appearance - like that poor excuse for a start button. REALLY?

14
caronhalt wrote:

Another reason for my decision was the overall windows 8.1 appearance - like that poor excuse for a start button. REALLY?

It's a hot topic on Windows forums.  I have demo'ed WIn 8 at stores.  It's not my scene but I'm not a mobile/tablet user. 

 

By many takes about it, MS should have dedicated Win 8(.1) to the tablet/mobile market since many are happy with the Win 7 Desktop OS.

 

If they had gone with the dual-OS market approach, I think most users would have been happy,