Hi,
Since I updated windows 8 to 8.1 Norton 360 has been unable to connect to the internet.
I get an exclamation mark saying "network protection is in risk" on the interface and when I click execute live update it fails then I go to to automatic correction and it also fails giving error 8921, 251.
Hi Nuser17
Do you have an internet connection?
Try restarting the computer?
Can you check on the computer clock that the following are correct?
The time?
The day?
The month?
The Year?
The time zone?
Its written like this because in the past people check the time only and one of the others is incorrect and is causing problems for the Norton product.
To check the above click on the clock in the task bar, on the dialogue box that opens click on, change date and time settings.
Try running autofix by clicking the Norton icon, click support, click get support (or right click the Norton icon in the task bar and click Get support) let it run then restart the computer. It should tell you if any items where fixed. If you get an error message about MBAM then just click on skip on the error screen.
Check out the links below?
https://support.norton.com/sp/en/us/home/current/solutions/kb20091203125059EN_EndUserProfile_en_us
The link below is from the bottom of the page on the above link, what if this didn’t work?
https://support.norton.com/sp/en/us/home/current/solutions/kb20091203124430EN_EndUserProfile_en_us
If there’s no joy with the above please repost?
ATB
intesec