After running a start Up scan in Norton, I now receive the following message when trying to start Norton 360:
Windows cannot access the specified path or file. You may not have the appropriate permissions to access the item.
I tried the REMOVE and REINSTALL fix but receive the same message from either the desktop short cut, or the executable itself.
Running WINDOWS 11 HOME
Version 23H2
Hello Gregory. What is the file named that cannot be accessed and are you using an account that has admin privileges when logging onto your computer?
SA
File name:
“C:\Program Files\Norton\Suite\NortonUI.exe”
It’s my home computer, I can run everything else:
Anti-Track, Utilities, Driver Updater.
I right clicked on the Icon and ran as administrator. It opened in a web browser, not in the App; Clicking on the short Cut returns the same message
Does Norton open from the system tray icon? I assume you are on the 24.xx version which I no longer run and cannot test or duplicate for you.
SA
@Gregory_Hizer I’m not completely clear on all the ways you tried to open Norton interface but have you tried double clicking on the NortonUI.exe file that’s actually in the C:\Program Files\Norton\Suite\ path? If that works, then delete the desktop shortcut and create a new one.
This may be off the mark since I’m not sure if you have more than one local Windows account on your computer (e.g. administrator and standard accts). I came across unresponsive Norton when Norton was open in a user account on my computer and I tried to access Norton in my admin account.
Well, as it turns out, I had PCMATIC running. I had that before I got Norton back in 2020. Never interfered before, but once I deleted that, all is as it should be. Only figured it out while on a chat with Norton support, and tried to open a file they sent and got s message that it had been blocked by SUPERSHIELD. Never realized it was still running (i had bought lifetime subscription back in the early 2000’s.
SuperShield is a proprietary real time cybersecurity technology designed to take maximum advantage of Cloud Computing to keep your PC safe from online threats. SuperShield has access to the traditional blacklist, but in addition, also uses the industry’s only whitelist. SuperShield blocks everything not identified on the whitelist, and sends a notification to the user that the software has been blocked. pcmatic.com/homesecurity
