Windows Security Center

Norton Security | Norton Internet Security
21

Hi, The only thing I could find was windows security under description and it was running, so not sure what I should do??

 

Thanks

 

Paul

22

Dick, the only one I haven't tried is Superantivirus free version, I'll give it a go and no I haven't run any of them in safe mode.

 

Thanks, Paul

23

Hi, I replied to you on this could you come back to me on my query? Thanks

 

Paul

24

Hi Dick,

 

Run Superantispyware no good I'm afraid, I haven't run anything you suggested in safe mode.

 

Paul

25

Hi,

 

This could happen due to the WMI Repository getting corrupted.

 

Here's the command to recreate it..

 

Open Command Prompt and type the following commands one after the other (Hit Enter after each command)

 

net stop winmgmt

CD C:\windows\system32\wbem

rename repository repository.old

net start winmgmt

 

Close Command prompt and restart the computer

 

Hope this helps..

 

Regards,

Prithiviraj S

 

26

OK thanks I'll give it a go and get back to you.

27

Sorry for delay getting back to you, gave it a go but although I'm an administrator it says access denied.

 

Any suggestions?

 

Paul

28

You need to open the command prompt by right-clicking on it and selecting "Run as administrator" even if you already are logged in as such.

29

Hi there, OK got further this time but it said access denied at the repository bit !!! Any other suggestions?

 

Thanks

 

Paul

30

I've seen this on some other threads lately, and there's a manual process for deleting the Repository (which will automatically be recreated as a clean copy the next time WMI engages) that might help. Let me go get that (and recheck this thread to make sure it isn't among the things you've already tried!) and I'll be right back....

 

OK, unfortunately, what I was going to suggest looks like what Bombastus suggested back on 26 August. Now, I do see a little hope here--because you said that looked promising until the reboot, but that the problem came back then. So I've noticed that what Bombastus offered last month was really a two-step process...of which you performed the first step, and we then started exploring this malware possibility and running all the cleaners, and never came back to Bombastus' second step: reinstalling Norton.

 

So, if you want to chase this a little bit longer, here's what I suggest: go back to Bombastus' procedure (26 Aug @ 2:11 PM) on page 2 of this thread and do that again. Then, before restarting your computer, uninstall Norton/run the Norton Removal Tool (be sure to read all the cautions, and record your Product Key, before running the Norton Removal Tool, especially if you know you have other Norton products installed--as it will remove them all).

 

Finally, reboot your computer, reinstall your Norton product--and let us know what happens.

31

OK many thanks for that I'll give it a go tonight and let you know.

 

Paul

32

Good luck. As hard as you've had to work for this, we're all rootin' for you--and are here in your corner as long as you need us.

33

Great thanks for your help, nice to know you're there incase it all goes wrong, I must admit I'm a little apprehensive about un-installing the Norton, but I'll give it a go when I've got the time to spend on it if all goes wrong !!!!! Paul

34

Paul,

 

Understood; you should be fine, though, for the short time you'll be unprotected. The worst case would be that there is malware on your machine, and it goes on a field day once Norton is gone--but frankly, if you did have a "nastie" sophisticated enough to have thwarted all the tools you've already thrown at it without even being detected, it would have gone on its field day a long time ago.

 

So the odds at this point strongly favor you having some kind of "plain vanilla" software conflict, not a virus, and the "one-two punch" of regenerating a clean Repository and then installing a clean Norton seems like the best bet at this stage.

35

Just want to check something before I start, I never run any of the anti virus software in safe mode, should try that first?

36

Well, I'm not certain you can run those in Safe Mode...but I can't see it hurting: worst that should happen is it won't run. So go ahead and give Power Eraser a try in Safe Mode if you want, and see what it does. Then as long as it comes up clean again, run through the manual process for regenerating the Repository, and finish off with the Remove and Reinstall Tool.

 

And let us know what happens with Power Eraser in Safe Mode: I'm curious :smileywink: