I cannot access Windows Store on my laptop. I have Windows 8.1 installed but since I installed Norton on my laptop (or it seemed to be around this time, might be a coincidence), I have been unable to access the store. It comes up with a message saying Something happened and the Window Store is no longer working. Please restart your PC and try again. If this problem continues,you might need to refresh Windows on your PC.
I have had this for a while as I have not wanted to refresh as I am concerned that I will lose everything on the laptop.
Can somebody please help - what will happen to my laptop if I do this refresh? Is there another solution? Has anybody else had this problem?
Thanks for any help.
S