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To resolve this problem complete the following steps:
1. Close Winfax and the Controller.
2. Disable East Asian Language support:
a. Go to Windows XP Control Panel.
b. Select the Regional and Language Options icon in Control Panel.
c. Select the Regional Options tab.
d. Make sure English is selected in the proper boxes.
e. Select the Languages tab.
f. Uncheck the Install files for East Asian Languages box.
g. Apply and Close.
3. Restart the Computer.
4. Test.
Should be good to go....
I am having a similar problem with my Winfax 10. When trying to add or change phone numbers - once I click on the box to enter phone number it just closes the program out. I have checked my computer with suggestion and the East Asian Languages box was already unchecked.
Any more suggestions!
Amanda
[edit: personal information removed from the post; please use Private Messages for this type of communication]
As this forum is still in BETA, we are in the process of finding out the areas of improvement and changes that need to be made to meet the needs of our customers. Although we encourage peer support and hope that someone may respond with a solution or information on your issue, we are not currently able to provide you with the immediate support that you require. I apologize for this inconvenience, and encourage you to contact our Customer Support Team for a resolution.