Won't complete LiveUpdate because of "internal errors"

Norton Security | Norton Internet Security
1

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2

We need to find out the exact LiveUpdate error.

 

Click Start> Programs> Accessories> Run.

 

In the Run dialogue box, type luall and click OK.

 

Tell me the error message you receive

3

I got this...

"Installation failed, error summary...
LU1812: A program that was part of this update failed when it ran.  This update was not applied."

4

May I know the version of your Norton 360 product? if it is Norton 360 2.0, try running a patch from the following link.

 

 Autofix

5

It seems to be version 1.3.2.4

6

Please follow the steps in the document LU1812. The Norton 360 2.0 version is available now. I suggest you to upgrade to the Norton 360 2.0 version if you have a valid subscription for the Norton 360 product.