Won't let me turn off automatic renewal

Maybe it is because I am running internet explorer 9 but the times it would let me change it under Mozilla, I would click yes I wanted to cancel automatic renewal and a screen comes up saying I cannot cancel auto renewal on my Norton Internet Security. How do I get the system to except the change.

Chatman - Have you tried using the "Online Chat" service, to discuss account problems?  Here is the link if you think they might be able to help you.