Wrong scan done

Norton Security | Norton Internet Security
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Thank you for your response.What I don’t understand from your answer is 1.Why give the choice between a quick scan and a comprehensive scan if this is normal behaviour? 2.Is this really normal for a quick scan to be carried out when I ask for a comprehensive scan?3.Why it eventually does a comprehensive scan if I keep trying?

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I notice that sometimes when I click to do a comprehensive scan,I only get a quick scan.This happens whether I do the scan from TASKS or from PC SECURITY.My laptop is Vista Home Premium,Norton 360 version 2.4.0.4. and I have done live updates.If I persist,it eventually carries out a comprehensive scan after a few tries.Can anyone help please?(UK based).Installed from a purchased disk a few weeks ago.

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Hi learner44

 

When you click on 'Comprehensive Scan', indeed a full system scan should be included.

 

There may be a corruption in your N360 program, try running the Norton Removal Tool and reinstalling, then see if the issues persist.

 

Let us know, thanks.

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  • Thanks johna for your reply.I've done as you told me to.First scan I tried did a quick scan so I thought the fault was still there.However,I've done 3 scans since and they all went O.K.I'll keep doing scans for the next few days and let you know how it goes.Thanks again for your help.
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I’ve been running scans all week and unfortunately,the problem is still there.i.e.sometimes it is successful in doing a comprehensive scan,but just as often,it does a quick scan instead.Any more help would be welcome.

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learner44 wrote:
I've been running scans all week and unfortunately,the problem is still there.i.e.sometimes it is successful in doing a comprehensive scan,but just as often,it does a quick scan instead.Any more help would be welcome.

Maybe Norton is reconigzing files as safe and unmodified from the last scan and skips them to save time and processing power. 

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TechOutsider-Thank you for your response.The only thing is that I get a quick scan then when I try again a few seconds later,I get a comprehensive scan.

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Delete all Symantec Related Files:

  1.  All Users/Symantec Temp. Files
  2.  All Users/Symantec
  3.  All Users/Norton
  4.  All Users/Norton Installer
  5. start>run>regedit>HKEY_CURRENT_USER>Software>delete "Norton" and "Symantec"
  6. HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"

Repeat steps 1-4 for all users on your computer. For Steps 5-6, make sure that you are on your local administrator account.Then:

  1.  Run Norton Removal Tool.
  2.  Boot in Safe Mode and run the Norton Removal Tool, again
  3.  Install NIS09.
1 Like
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Tech0utsider wrote:

Delete all Symantec Related Files:

  1.  All Users/Symantec Temp. Files
  2.  All Users/Symantec
  3.  All Users/Norton
  4.  All Users/Norton Installer
  5. start>run>regedit>HKEY_CURRENT_USER>Software>delete "Norton" and "Symantec"
  6. HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"

Repeat steps 1-4 for all users on your computer. For Steps 5-6, make sure that you are on your local administrator account.Then:

  1.  Run Norton Removal Tool.
  2.  Boot in Safe Mode and run the Norton Removal Tool, again
  3.  Install NIS09.

Opps I meant install N360 again.

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Thanks for your reply.I'll try what you said and see what happens.

 

 

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learner44 wrote:
I notice that sometimes when I click to do a comprehensive scan,I only get a quick scan.
That is normal behavior. You do not need to worry, Norton will block all malware from being exeucuted.