Your Norton™ AntiVirus Plus appears to have been closed HELP

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: My subscription included Norton AntiVirus Plus for my android.

Detailed description: Norton says I must renew but my renewal is not for another 7 months. How do I get Norton to “open” my subscription??

Product & version number:

OS details:

What is the error message you are seeing? Your Norton™ AntiVirus Plus order, placed on June 6th, 2023, appears to have been closed.

If you have any supporting screenshots, please add them:

Hell Suzanne, Can you post a screenshot without exposing your personal information for use to see and review? Is this a Norton popup on PC, Android? Or something that appeared in a web browser?

SA

Most subscriptions are for only one year. Had you purchased a two year subscription? If not, and your notation of the order placed in 2023 is correct, that expired 6 months ago.

Thank you it was resolved.

Can you let us know how you resolved your issue so that others with the same issue can learn from your experience?