DD,
Link edited & updated, it should work now.
" Just out of curiosity, I opened Device Manager, and nowhere listed was "Portable Devices". "
You are probably not using external devices such as SD, MS or USB so no drivers installed.
That's why I used the word "IF".
Regards,
Update:
The first incremental Norton Smart Virus Definition X64 file update in over 24 hours finally came through for me (via Manual Live Update - 975.61KB), following yesterdays joint DNS Cache Flush/Winsock Reset, and the Norton Smart Virus Definition X64 file successfully installed.
Since this problem has not happened in the recent past with each and every incremental Norton Smart Virus Definition X64 file update/installation, I will continue to monitor my system to see if the incremental Norton Smart Virus Definition X64 file updates/installations continue to be successful, following yesterdays joint DNS Cache Flush/Winsock Reset, and report back with my results.
DD
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
and
NAV Version 20.4.0.40
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
Update:
Incremental Norton Smart Virus Definition X64 file installation failed (via Automatic Live Update -185.881KB). Manual Live update subsequently downloaded/installed 197.64MB full Norton Smart Virus Definition X64 file.
So, yesterdays joint DNS Cache Flush/Winsock Reset (per peterwebs suggestion), has failed to address this problem on my 2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1 using NAV Version 20.4.0.40.
This now makes 4 full Norton Smart Virus Definition X64 file downloads/installations in the last 5 days.
My intuition told me that the DNS Cache Flush/Winsock Reset might not address my problem, since:
1) DNS Cache Flush/Winsock Reset tends to remedy internet connectivity issues (based on my research)
2) I have not had any issues with Internet connectivity on either of my PCs during this lengthy period of NAV malfunction on both PCs.
3) Incremental Norton Smart Virus Definition X64 file always download successfully, but it is the installation that always fails, leading to the subsequent download/installation of the full (197+MB) Norton Smart Virus Definition X64 file
Back to the drawing board. I guess my next step before doing a complete NAV cleaning and reinstallation on my 2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1 is to remove Spybot S&D from my system. This makes logical sense to me at this point, since both of my PC's which use Spybot S&D as an on-demand security scanner (Teatimer disabled) are now chronically suffering from this same identical NAV problem
DD
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
and
NAV Version 20.4.0.40
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
mDubble__D wrote:
Back to the drawing board. I guess my next step before doing a complete NAV cleaning and reinstallation on my 2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1 is to remove Spybot S&D from my system. This makes logical sense to me at this point, since both of my PC's which use Spybot S&D as an on-demand security scanner (Teatimer disabled) are now chronically suffering from this same identical NAV problem
DD
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
and
NAV Version 20.4.0.40
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
Hi DD,
Is what SendOfJive (post #233) and yank (post #246) have suggested, now you should do it, maybe something will change in both your computer.
Sandro
DD,
There is a setting in NIS 20 GUI where you can change from Smart Virus set defs to Full Virus set defs. (if I remember correctly).
Can you try this and see if it makes a difference?
Regards,
Apostolos wrote:DD,
There is a setting in NIS 20 GUI where you can change from Smart Virus set defs to Full Virus set defs. (if I remember correctly).
Can you try this and see if it makes a difference?
Regards,
FYI, I have NAV Version 20.4.0.40 set at Smart Definitions now (by default), which is supposed to minimizes download time, installation time, and system start time.
And I'm still getting the full virus set downloads daily (196MB+).
IF you don't mind me asking, how would deactivating Smart Definitions reduce the size of these downloads, as when the Smart Definitions option is turned off, Norton AntiVirus activates the Complete Set virus definitions which contain all the virus definitions for each threat that is known to Symantec??
Are you saying that making this change might in some way prevent these daily full Norton Smart Virus Definition X64 file set downloads/installations from occurring?
Intuitively, it seems like it might have the exact opposite effect.
DD
" And I'm still getting the full virus set downloads daily (196MB+)."
No, you are getting the full set of Smart Virus defs not the full set of Virus defs.
Just proposed to see if it could make any difference, but apparently you are criticizing every possible suggestion.
Sorry, I cannot help anymore...
Apostolos wrote:" And I'm still getting the full virus set downloads daily (196MB+)."
No, you are getting the full set of Smart Virus defs not the full set of Virus defs.
Just proposed to see if it could make any difference, but apparently you are criticizing every possible suggestion.
Sorry, I cannot help anymore...
Thanks for your reply. And thanks for clarifying the sizes of the full Smart Virus definitions set (190+MB), versus the size of the Complete Set virus definitions which contain all the virus definitions for each threat that is known to Symantec ( greater than 196MB).
Please don't misunderstand the reason for my inquisitiveness regarding proposed "solutions" to this problem. I'm simply trying to get a better intuitive understanding as to how the proposed remedy may rectify my problem at hand (see Message 247).
I'll give your suggestion a try to see if it helps with 2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1, using NAV Version 20.4.0.40.
Of course, I would still want/need to find a "universal" solution to this problem; i.e. a solution that can also be used to fix the same problem on my 2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1, which currently uses NAV Version 21.1.0.18, because (as you already know) the option to enable/disable "Smart Virus Defs" in NAV settings was removed in v21 as NAV now receives one set only of virus defs - the "smart" ones (which is now named "Norton Virus Defs").
DD
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
and
NAV Version 20.4.0.40
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
DD,
Since you are having this problem for a long time now, "playing" a little with Norton settings will cause no further problems,
if it doesn't work, the only option left is a proper uninstall/reinstall of your Norton products. (and removal of additional AV's, at least for a while, in order to test).
If after this, you still get the same scenario, the you should call at Symantec for additional help or live with the problem permanently.
Regards,
Forgive the question but too many pages to check ----
Did you ever completely remove Spybot and check to see if that changed anything?
huwyngr wrote:Forgive the question but too many pages to check ----
Did you ever completely remove Spybot and check to see if that changed anything?
That was on my checklist of things to try next. I have been busy with other matters other than this issue, so I have not removed Spybot as of yet. I think I will now try Apostolos' suggestion first, before uninstalling Spybot, and test.
DD
huwyngr wrote:Did you ever completely remove Spybot and check to see if that changed anything?
Be sure to check for, and undo, any changes made by Spybot before uninstalling. That would include TeaTimer registry rules, Immunization, etc. Uninstalling will not revert these system changes.
IMO it was the first thing you should have tried based on the repeated statements about interference .....
It may not be the answer but it's one of the first things to eliminate since it could stop the real solution from being applied.
In research and troubleshooting, a negative answer can save a lot of time and so, in business, money ......
SendOfJive wrote:
Be sure to check for, and undo, any changes made by Spybot before uninstalling. That would include TeaTimer registry rules, Immunization, etc. Uninstalling will not revert these system changes.
Thanks for your reply. I was just planning on using the Spybot uninstaller. If that does not undo TeaTimer registry rules, Immunization, etc., how does one check for, and undo those changes?
Should I contact Symantec support, or use one of the spyware removal websites to do this?
DD
DD,
Google search is your best friend, try "completely remove spybot" and gather some info.
If you are not familiar with regedit do not touch!!
Regards,
TeaTImer (even if you haven't used it, it won't hurt to verify that there are no changes): http://www.safer-networking.org/faq/how-do-i-edit-the-blacklist-whitelist-in-resident-teatimer/
Immunization: If you open the Immunization feature, there should be an "Undo" button.
SendOfJive wrote:TeaTImer (even if you haven't used it, it won't hurt to verify that there are no changes): http://www.safer-networking.org/faq/how-do-i-edit-the-blacklist-whitelist-in-resident-teatimer/
Immunization: If you open the Immunization feature, there should be an "Undo" button.
Many thanks.
FYI, I don't use TeaTimer, so there is no Spybot-SD Resident icon in my system tray to access for editing purposes. However, I did temporarily activate TeaTimer for the purposes of checking/editing the Blacklist & Whitelist , and it was completely empty (not surprising, sine I've always kept Resident TeaTimer disabled).
Also FYI, I have completely undone the Immunization feature, per your instructions.
DD
Hungry wrote:IMO it was the first thing you should have tried based on the repeated statements about interference .....
It may not be the answer but it's one of the first things to eliminate since it could stop the real solution from being applied.
Thanks for your help.
I have not yet installed Spot S&D because I've always used it only as a passive, on-demand scanner (Teatimes disabled), and because I've used Spot S&D for over 10 years successfully alongside NAV (sorry for repeating this reason).
I've also used MBA Free successfully alongside NAV as a passive, on-demand scanner for 5+ years.
Can you give me a better understanding as to how a passive, on-demand security scanner like Spot S&D (Teatimes disabled) or MBA Free could cause "interference" with a real-time AV program like NAV?
Again, I'm being sincere..I'm both confused and lack understanding as to how a passive, on-demand scanner like
Spot S&D (Teatimes disabled) or MBA Free could theoretically "interfere" with the installation of the Norton Smart Virus Definition X64 files via NAV's Live Update and/or, how could Spybot S&D/MWAB Free cause the corruption of the full Smart Virus definitions set, which leads to chronic installation failures of the incremental Norton Smart Virus Definition X64 file and subsequent download/installation of the full (190+MB) Smart Virus definitions set?
If the removal of Spybot S&D doesn't solve this problem, should I then remove MWAB Free as well?
Thanks in advance for your help/advice.
DD
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
and
NAV Version 20.4.0.40
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
DD
<< Can you give me a better understanding as to how a passive, on-demand security scanner like Spot S&D (Teatimes disabled) or MBA Free could cause "interference" with a real-time VA program like NAV? >>
No I myself cannot but others who know much more than I do have repeatedly suggested you take the action.
Others have also remarked that you have more reasons not to try suggestions than is reasonable for someone asking for help.
You can follow the suggestion and get the answer in a fraction of the time you take yourself and take from many others here.
DD,
Consider this:
Since you are not in the SpyBot developpers team, you cannot say that you have one of it's features disabled.
What if a bug exists in that particular version and the action of disabling a feature is only partial??
What if SpyBot, or something else MSE or other(s), considers NAV Smart Virus set as malware and automatically deletes it??
(Do not tell me that it used to work previously, because your pc is having constantly new updates from Norton, security updates from Microsoft etc...)
There are many possible reasons and if you do not follow the suggestions given by other members you will not get rid of the issue.
Hope this helps,
Regards,