DD,
Looks like the LU repair dowloaded the Intelligent Updater and ran it.
Also, can u check if you have the Microsoft update KB 2762895 installed on your pc??
If so, please uninstall it & reboot. (you can install it again at a later time).
Wait untin NAV LU downloads an incremental Smart defs update and see if it installs correctly).
Post back.
Regards,
Apostolos wrote:DD,
Looks like the LU repair dowloaded the Intelligent Updater and ran it.
Also, can u check if you have the Microsoft update KB 2762895 installed on your pc??
If so, please uninstall it & reboot. (you can install it again at a later time).
Wait untin NAV LU downloads an incremental Smart defs update and see if it installs correctly).
Post back.
Regards,
thanks for your reply.
Yes, Microsoft update KB 2762895 was installed on my PC on 12/10/12. I am always diligent to install all Windows Updates as soon as they become available.
Can you help me to better understand your reasosn for uninstalling the Microsoft update KB 2762895 ?
FYI, I've had one successful Incremental Norton Smart Virus Definition X64 update file installation so far since installing NAV Version 21.2.0.38, obtained via Manual Live Update (633.35KB).
The true test will be if the Incremental Norton Smart Virus Definition X64 file installations are successful via Automatic Live Update, as the Incremental Norton Smart Virus Definition X64 file installation failures most often occur during the Automatic Live Update process.
Thanks in advance for your assitance.
DD
NAV Version 21.2.0.38
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
and
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
DD,
Because this update caused some issues with Dell & other systems, both in network adapters, DNS issues and also some users reported that it disabled McAfee & caused the error in NIS you encountered during installation. 3047, 4000 & 53
It's not a critical update, certainly not a security update and if you want your Norton product to continue to work without flaws, I recommend that you uninstall this update & reboot.
Believe me my purpose is to provide you assistance and not just throwing some lines of text here...
It could be one of the causes of your problems.
Hope this helps your understanding,
Regards,
Apostolos wrote:DD,
Because this update caused some issues with Dell & other systems, both in network adapters, DNS issues and also some users reported that it disabled McAfee & caused the error in NIS you encountered during installation. 3047, 4000 & 53
Got it..thanks!!
After I uninstall Microsoft update KB 2762895, can I do a Manual Live Update, or should I wait to see if the Incremental Norton Smart Virus Definition X64 file installations are successful via Automatic Live Update??
DD
" I am always diligent to install all Windows Updates as soon as they become available."
You should only install security updates and all the important updates.
When it comes to optional updates, read carefully before, the Microsoft KB article for each update to see if you really need those, and then install.
Users always report problems with the optional updates which are intended to fix specific issues that do not affect all other users.
An example is that many users update their graphics card drivers from the Nvidia website and then install from Microsoft Update the WDDM. After this they wonder why they have BSOD's all the time!
Just my opinion.
Regards,
"
After I uninstall Microsoft update KB 2762895, can I do a Manual Live Update, or should I wait to see if the Incremental Norton Smart Virus Definition X64 file installations are successful via Automatic Live Update??"
Uninstall & REBOOT.
If you "feel" that the latest version of NAV is installed correctly let LU do it's automatic job since you have reported that most Smart defs failures occur with auto LU.
Also, since Virus defs come out every 8 hours or so, if you pick up a new with manual LU, you will have to wait too many hours for the next one.
Let me know how it went with the KB 2762895 update.
Regards
Apostolos wrote:" I am always diligent to install all Windows Updates as soon as they become available."
You should only install security updates and all the important updates.
When it comes to optional updates, read carefully before, the Microsoft KB article for each update to see if you really need those, and then install.
Users always report problems with the optional updates which are intended to fix specific issues that do not affect all other users.
An example is that many users update their graphics card drivers from the Nvidia website and then install from Microsoft Update the WDDM. After this they wonder why they have BSOD's all the time!
Just my opinion.
Regards,
Microsoft update KB 2762895 "Importance Level" is listed at "Recommended" versus "Optional" in the Windows Update History catalogue.
I do make it a point to scrutinize the "Optional" Updates, and have hidden many of those (like Bing), but I've never hidden/ignored a "Recommended" Windows Update. I'll be sure to scrutinize those more closely in the future.
And I've never used the "Automatic Installation" option for Windows Update.
Thanks for your advice on that very important topic.
I'll be sure to let you know how it went with the KB 2762895 update.
DD
" "Importance Level" is listed at "Recommended" versus "Optional" in the Windows Update History catalogue"
Microsoft flags most of the optional updates as "Recommended" for obvious reasons.
Regards,
Not trying to upset anyone, but I'm still trying to figure out why DD was not permitted to leave the system alone and see if the Clean install I suggested and they acocmplished fixed the situation or not - prior to suggesting removing a Windows Update and getting off track with discussion of Windows Update removals?
I'm sorry I had to bring this up - but I'm from the old school - try something and see if it fixes it or not - BEFORE something else is suggested and steers the thread off the current fix being tried.
IMHO - DD should not do anything until they see if they still have the original problem. If the problem is still there after letting their system do it's normal thing, then other things can be suggested, discussed, and tried.
" Immediately got an Error: "3047,40000" message. LiveUpdate Repair then kicked in, performing a download of some type of updates (virus defs?)."
Yank,
The clean install you suggested produced an immediate error, I suggested this additional step in order to make the installation more "clean".
I hope you understand.
Regards,
Apostolos,
After you remove all the items in the clean install I suggested and some corrupt defintions files may have been removed - would it not make sense for it to throw an error to run the Intelligent Updater in order to get the definitions back? I would not be surprised to see that error in that situation and really would think that perhaps the corruption was cleared.
As I see it, the Intelligent Updater cleared the Error and really do not see how removing a Windows Update (at this point in time), had anything to do with a clean up and installation of NAV.
Now we'll have to wait and see what the next update from DD provides - did they go off on another tangent - or did they complete the cleanup only?
Yank,
Unless I'm missing something important, when you run NIS or NAV downloader it downloads a full set of Virus defs alongside with the other Norton product components, Engine etc.
So before running the .exe it has all the pieces of software required included Virus defs.
I believe, but I could be wrong, that after the .exe has started to run it encountered an unusual problem, resulting in an error message and immediately the LU Autofix ran probably for downlading and installing Intelligent Updater.
My purpose was to permit to NAV to "sit" at DD's system as best as possible and I'm not sure, at the moment, if the installation went fine @ 100%.
I guess we'll see.
Do you agree with this?
Best regards,
yank wrote:Apostolos,
After you remove all the items in the clean install I suggested and some corrupt definitions files may have been removed - would it not make sense for it to throw an error to run the Intelligent Updater in order to get the definitions back? I would not be surprised to see that error in that situation and really would think that perhaps the corruption was cleared.
As I see it, the Intelligent Updater cleared the Error and really do not see how removing a Windows Update (at this point in time), had anything to do with a clean up and installation of NAV.
Now we'll have to wait and see what the next update from DD provides - did they go off on another tangent - or did they complete the cleanup only?
Apostolos wrote:Yank,
Unless I'm missing something important, when you run NIS or NAV downloader it downloads a full set of Virus defs alongside with the other Norton product components, Engine etc.
So before running the .exe it has all the pieces of software required included Virus defs.
I believe, but I could be wrong, that after the .exe has started to run it encountered an unusual problem, resulting in an error message and immediately the LU Autofix ran probably for downlading and installing Intelligent Updater.
My purpose was to permit to NAV to "sit" at DD's system as best as possible and I'm not sure, at the moment, if the installation went fine @ 100%.
I guess we'll see.
Do you agree with this?
Best regards,
Thanks for your input.
FYI, I have not yet removed Microsoft update KB 2762895 , preferring instead to initially take yank's route and see if the new "stand-alone" installation solves this problem.
Apostolos, I give you 100% assurance that I will remove Microsoft update KB 2762895 if the new "stand-alone" installation does not work. It is an easy "tweak", which I am 100% willing to do.
Unfortunately, I have not been able to get any Automatic Live Updates yet, other than the Pulse Updates (which are working correctly), All my Live Updates (other than Pulse Updates) have been successfully retrieved manually, including the Incremental Norton Smart Virus Definition X64 file installations (3) .
So, I'm still testing to see if Automatic Live Updates work, particularly in regard to the Incremental Norton Smart Virus Definition X64 file installations.
I need to have patience I guess...I'm so gun-shy right now because of all the problems I've had that I'm manually testing the functionality of Live Update (and perhaps capturing a Norton Error Code if an Incremental Norton Smart Virus Definition X64 file installation should happen to fail) more than I should. I need to let Automatic Live Updates do its job, so I can observe if it is functioning properly.
I will be sure to report back with my progress.
DD
NAV Version 21.2.0.38
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
and
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
" Unfortunately, I have not been able to get any Automatic Live Updates yet, other than the Pulse Updates (which are working correctly), All my Live Updates (other than Pulse Updates) have been successfully retrieved manually, including the Incremental Norton Smart Virus Definition X64 file installations "
DD,
If you running constantly a manual LU, you will get your next Virus defs incremental update via Auto LU maybe after a week or more.
The purpose is to check if Auto LU downloads and installs incremental Virus defs correctly on it's own.
Then you can check for manual LU.
Just my opinion.
Regards,
Apostolos wrote:
DD,
If you running constantly a manual LU, you will get your next Virus defs incremental update via Auto LU maybe after a week or more.
The purpose is to check if Auto LU downloads and installs incremental Virus defs correctly on it's own.
Then you can check for manual LU.
Just my opinion.
Regards,
Agreed
As I indicated above, I need to have patience I guess... to repeat, the good news is, all the Manual LU's so far have been successful, so I'm somewhat optimistic with that tidbit of good news that maybe a solution has finally been found.
I'm not getting my hopes up too much yet, however, as I had an extended period of success with Manual Live Updates on my 2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1 using NAV Version 21.1.0.18, only to later discover that the problem persisted.
DD
DD,
I took a look at your posts History and it seems than you had problems more than once with NAV and your systems.....
There are many posts just copied one:
"
After experiencing BSOD's routinely during disk defrag, and also experiencing random OS lockups, I decided to take my laptop into a local computer shop. After they did a thorough diagnostics on my system, they determined that I was infected with a Rootkit and a trojan downloader virus."
So maybe your problem is not if the incremental Virus defs will be installed but much deeper.
Of course you will reply that there is no problem, never did etc but I suggest that you also visit, at a later time, some malware removal forums.....
Apostolos wrote:DD,
I took a look at your posts History and it seems than you had problems more than once with NAV and your systems.....
There are many posts just copied one:
"
After experiencing BSOD's routinely during disk defrag, and also experiencing random OS lockups, I decided to take my laptop into a local computer shop. After they did a thorough diagnostics on my system, they determined that I was infected with a Rootkit and a trojan downloader virus."
So maybe your problem is not if the incemental Virus defs will be installed but much deeper.
Of course you will reply that there is no problem, never did etc but I suggest that you also visit, at a later time, some malware removal forums.....
Apostolos:
The post you cite was for a 2007 Dell PC running Vista. The 2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1, currently used by my father, replaced that old Dell PC, because it just became too unreliable for him to use (he is now 81 years old and not too computer savvy).
FYI, and not to get to far off base here, that local computer shop falsely diagnosed the 2007 Dell Vista PC with a Rootkit and trojan downloader infection, just so they could get money from me by way of an OS reinstall. I took the PC home and did my own assessment instead, using the same diagnostics they used (multiple times), and guess what...the system was clean!!
Their diagnosis never made sense to me, as I always had clean scans with Norton, MWAB and Spybot. Perhaps the Rootkit may have evaded detection, but certainly not the trojan downloader!
FYI, my brother , who is an IT guy, also did the same analysis, and also concluded that the PC was never infected with the alleged Rootkit and trojan downloader. My brother and I both concluded at that point that we would get him a new PC rather than try to further troubleshoot the BSOD problem and/or do a OS reinstall.
Needless to say, I'm not bringing my business back to them anytime soon.
And now you may also better understand why I now scrutinize all proposed "solutions" so carefully, and ask so many questions, before I carry out my PC troubleshooting.
That being said, you guys have been extremely helpful, honest, and forthcoming here, and for that, I am eternally grateful!
DD
OK, it's clear now, but it won't harm you to ask, as I said later, for extra checks by a malware removal specialist....
It's my opinion, you can disregard it if you wish...
Regards,
Apostolos wrote:OK, it's clear now, but it won't harm you to ask, as I said later, for extra checks by a malware removal specialist....
It's my opinion, you can disregard it if you wish...
Regards,
Indeed!
I'm hoping it doesn't get to that point, as I want to first work with Norton's HarryP, if needed.
I've been cautioned by several people not to get "too many cooks in the kitchen", so if this problem persists, and if Norton's HarryP cannot solve the problem, I also have SpywareHammer on stand-by.
NAV Version 21.2.0.38
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
and
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1
Update:
My first Automatic Live Update came through since installing NAV Version 21.2.0.38 on my 2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1.
Unfortunately, it did not go well.
Incremental Norton Smart Virus Definition X64 file installation again failed (via Automatic Live Update - 618.66KB), along with a failed Reputation Revocation List (1.83KB). Pulse Updates installed successfully (517B)
Manual Live update subsequently successfully downloaded/installed the Incremental Norton Smart Virus Definition X64 file (618.66KB) and the Reputation Revocation List (1.83KB).
Unlike the previous scenarios documented in this thread, this time the Norton Smart Virus Definition X64 file full (198+MB) was not subsequently downloaded following the initial installation failure of the Incremental Norton Smart Virus Definition X64 file; the Incremental Norton Smart Virus Definition X64 file (618.66KB) was downloaded.
It is still unknown what is causing these Incremental Norton Smart Virus Definition X64 file installation failures, most often (but not always) during Automatic Live Update.
I am attaching the Log.Lue File for Norton Technician HarryP, so that he may be able to troubleshoot the reason for these Incremental Norton Smart Virus Definition X64 file installation failures.
DD
NAV Version 21.2.0.38
2010 Milwaukee PC Desktop - Windows 7 64 Bit Sp1
and
NAV Version 21.1.0.18
2013 Dell 17R 5720 Inspiron Laptop - Windows 7 64 Bit Sp1