v24.12.9694
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Bonsoir,
Merci pour tous vos précieux détails.
Je ferai un essai demain et je reviendrai ici pour vous faire part de mes commentaires.
@bjm
Il semblerait que l’on progresse doucement 
Thank you. We all knew it would be coming sometime.
bjm,
I just started making sure all my PC’s are updated to ver 24.12.9694. It looks like this update does now allow local & external backups but it fell short of allowing backups to a network drive.
“Create new local backup”
Create a backup on external, network or local drives…what happen to network drives???
Possible the same ass White norton utilities only all drive on the pc possible the same. Here and it make good sens but it can change later but they has to start and move on
I just had to Chat with Norton again on the no network drive issue and here’s the results
agent: Welcome to remote session.*
10:43 AM*
agent: I would like to inform you that the local network driver will be updated after the 13 of*
decemember.*
10:44 AM*
Me: ok thats all i needed to know so I wait till friday and hopefully I’ll be back to normal*
10:45 AM*
agent: Yes please rest assure in the new updated version of norton 360 you willl surely get the local network driver and not only that you will get many other back up where you can do all your back ups and do contact us back if you need any help with all that/*
10:46 AM*
Me: one question how about my old backups how do I restore those?*
10:47 AM*
Agent: I would like to inform you that you can restore all your local back ups and if you wish you can wait for 48 hours after the update and it will all be set.*
10:48 AM*
Agent: I would like to inform you that you can restore all your local back ups after the update and if you wish you can wait for 48 hours after the update and it will all be set**
10:48 AM*
Me: ok thanks, I’ll wait*
10:48 AM*
agent: You are most welcome, I am glad that I was able to help you.*
10:49 AM*
Agent: apart from this, if there is anything else that I can help you with, please let me know?*
10:49 AM*
Me: I’m good thanks for the answer I was looking for*
I just had to Chat with Norton again on the no network drive issue and here’s the results
agent: Welcome to remote session.*
10:43 AM*
agent: I would like to inform you that the local network driver will be updated after the 13 of*
decemember.*
10:44 AM*
Me: ok thats all i needed to know so I wait till friday and hopefully I’ll be back to normal*
10:45 AM*
agent: Yes please rest assure in the new updated version of norton 360 you willl surely get the local network driver and not only that you will get many other back up where you can do all your back ups and do contact us back if you need any help with all that/*
10:46 AM*
Me: one question how about my old backups how do I restore those?*
10:47 AM*
Agent: I would like to inform you that you can restore all your local back ups and if you wish you can wait for 48 hours after the update and it will all be set.*
10:48 AM*
Agent: I would like to inform you that you can restore all your local back ups after the update and if you wish you can wait for 48 hours after the update and it will all be set**
10:48 AM*
Me: ok thanks, I’ll wait*
10:48 AM*
agent: You are most welcome, I am glad that I was able to help you.*
10:49 AM*
Agent: apart from this, if there is anything else that I can help you with, please let me know?*
10:49 AM*
Me: I’m good thanks for the answer I was looking for*"
Has any seen Network Drives become available for local backips?
Hi @bjm
I agree that update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
My Z: Drive is not offered as a backup location which is available in File Explorer
**
> Do anyone have an update when/if NORTON will enable LOCAL BACKUP to NETWORK DRIVES?
**
Norton support via Social Support | Chat | Phone [here]
Hello @bjm
Here is my chat with support
You are now connected with Norton Support
Chat ID: 2554754
Hello! My name is Kate and I am a virtual assistant for Norton.
In a few words, please tell me how I can assist you
12:35 pm
update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
12:36 pm
Hmm, I didn’t quite get that. Let’s try this another way.
Please select an option that best describes the assistance you need today.
12:36 pm
Technical Help
12:36 pm
I am sorry to hear you are having issues with your product. Please select an option that best describes your issue.
12:36 pm
Norton Backup Errors
12:36 pm
Alright. I need additional information.
Please tell me which device you are using?
12:36 pm
Windows
12:36 pm
Ok! Let’s get started.
Click on the link below for instructions that may help you resolve your issue.
Click here to view the instructions
Were you able you to solve your issue?
12:36 pm
No
12:36 pm
Ok, before I transfer you to an agent, please allow me to lookup your account. This will help streamline the process and ensure that the agent has the necessary details to assist you effectively.
I was able to locate your account.
I need to authenticate you using a verification code.
Please click on the link below and log in to obtain your authentication code.
Once you get the code, please enter it here
12:37 pm
no code
12:37 pm
Please click on the link below, log in to your account and once you receive the code enter it below.
12:37 pm
no code
12:37 pm
Please wait while I connect you with an agent to assist you with your query
Your estimated wait time is less than 5 minutes. Our wait time estimate is designed to give you a general idea of when we’ll be with you, but it might change as we assist other customers. If you are unable to hold, please click on “End Chat” on the top right corner to be removed from the agent queue. Thank you for your patience and understanding.
12:37 pm
We are connecting you with a human agent
You are now connected with Vikash
Vikash just joined the conversation
12:37 pm
Vikash Thank you for contacting Norton Service and Support Robert. My name is Vikash. I would like to apologize for the long wait time you had to experience. We are receiving a high number of chats at the moment and we are working on reducing the queue time as soon as possible.
12:38 pm
see 24.12.9694 - Create local backup - #11 by RobertS
12:38 pm
Vikash Hope you are doing well.
12:38 pm
fine
12:38 pm
Vikash As I can see your case has been escalated to our higher team.
12:39 pm
That is another problem. This is a new issue
12:39 pm
Vikash Our team will contact you soon.
12:39 pm
this is a new issue
update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
12:40 pm
Vikash Please allow me a moment.
12:40 pm
Why can’t I select a network drive as a backup location?
12:40 pm
Vikash Robert , it will be updated soon.
Vikash I will higlight it to my team.
12:43 pm
What do you mean?
12:43 pm
Vikash Please come back again with same case number to help you better…
Vikash Please take note of case number 89954424 for future reference. You can contact us back with this same number if this chat session is disconnected.
12:44 pm
When will I be able to do a local backup to a network drive?
12:44 pm
Vikash Robert , you will be notified in the application whenever it is available.
Vikash I apologize for the inconvenience caused to you.
Vikash Is there anything else I can assist you with?
12:47 pm
Vikash Do you have an estimate?
12:47 pm
Vikash Robert , I am unable to say right now.
Vikash I wish I could do more for you, however, there are certain limitations what I can do for you
12:48 pm
Last week I was upgraded to 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE. All I want to know is when will I be able to backup to a network drive?
12:50 pm
Vikash Robert , all I can say that it will be done soon but unfortunately I could not give you an estimated time.
12:51 pm
that is very upsetting
12:51 pm
No addition info was provided. Any thoughts?
No progress
I’m currently at ver. 23.12.9725 - build 24.12.9725.0 and when I try to open the cloud backup option as shown in your graphics, it just sits and spins. When I went to the first release of 24.12 a few days ago, it created additional folders in the backup folders on my external drives over several days. The folders matched the backup folders but without the curly brackets. Since then the external drive activity stopped, but the C: drives goes to 100% often for hours at a time and Norton Antivirus seems to be the culprit using lots of resources (CPU, disk, etc) while that’s happening.
I suggest you ask Norton Support (not that they have been overly helpful to me) See
bjm, thank you. This isn’t what I was getting, which was the busy worm that looked as if it was collecting files. I got there from the right side panel. However, that link isn’t there now, so I went to the “Security” link, opened the cloud backup, and, lo and behold, there it was, just as you show.
OK, I got the six backups that it found to finally work (at least I think they are working, there’s no feedback on what’s being backed up, only a progress bar. The problem is there are two other backups I had that do not show up. I may have to contact support, but that is confusing.
I’m trying to run Arestore.exe on one of the missing backup sets to see if that can make it appear. That didn’t work, no backup sets found.
The initial scans created the new directories for the missing backups, they just don’t show up in the app.
I thought I would add an update to several things.
For weeks after the bug fix update, I couldn’t get into the backup tab and Norton was chewing on an average of 15% of the CPU and constantly accessing the source and backup drives.
Finally it stopped and I got into the Local backup tab and found 6 out of 8 of my backup sets. The two that were missing were the first two in alphabetical order in the old interface. A quick comment here is that I had run LiveUpdate and it looked like it completed, then I had Norton “fix” the issue that the manual backups hadn’t been run in over a week. It was in the middle of the system backup set (most of the way through) when the window disappeared and several seconds later the new main window appeared.
I opened a ticket with support and the ticket has been escalated twice.
My gut feel at this point is that the System backup set (which is missing allow with the one after it in the old alphabetical list) was corrupted when it was killed by the update. When I run ARestore on that backup drive, it can’t find it. When I run ARestore on the backup drive that contains the other missing backup set, it finds it.
There are other issues:
Old backup sets that are working with the two separate file structures start running away at some point, burning up disk space on the backup drive (that’s happened with a couple backup sets).
I deleted and recreated a backup set for my most recent photographs and don’t like how it works. When I created I chose the Adobe Lightroom catalog file I wanted to backup and before I could add the folders I wanted to backup, the backup ran for a half an hour and show 0 KB when it finished. I then went in and selected the file again as well as the folders I wanted backed up and it ran again as soon as I finished the selection, this time for two hours and the results were what expected as far as space used. But I hate the fact that you get no feedback on what was backed up.
I see no way to verify what has been backed up or verifying if a file has been backed up or not (there used to be a Backup tab on the file properties).
I have updated the Norton ticket with these items, still waiting on the third level escalation team to get back to me.