Hello @bjm
Here is my chat with support
You are now connected with Norton Support
Chat ID: 2554754
Hello! My name is Kate and I am a virtual assistant for Norton.
In a few words, please tell me how I can assist you
12:35 pm
update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
12:36 pm
Hmm, I didn’t quite get that. Let’s try this another way.
Please select an option that best describes the assistance you need today.
12:36 pm
Technical Help
12:36 pm
I am sorry to hear you are having issues with your product. Please select an option that best describes your issue.
12:36 pm
Norton Backup Errors
12:36 pm
Alright. I need additional information.
Please tell me which device you are using?
12:36 pm
Windows
12:36 pm
Ok! Let’s get started.
Click on the link below for instructions that may help you resolve your issue.
Click here to view the instructions
Were you able you to solve your issue?
12:36 pm
No
12:36 pm
Ok, before I transfer you to an agent, please allow me to lookup your account. This will help streamline the process and ensure that the agent has the necessary details to assist you effectively.
I was able to locate your account.
I need to authenticate you using a verification code.
Please click on the link below and log in to obtain your authentication code.
Once you get the code, please enter it here
12:37 pm
no code
12:37 pm
Please click on the link below, log in to your account and once you receive the code enter it below.
12:37 pm
no code
12:37 pm
Please wait while I connect you with an agent to assist you with your query
Your estimated wait time is less than 5 minutes. Our wait time estimate is designed to give you a general idea of when we’ll be with you, but it might change as we assist other customers. If you are unable to hold, please click on “End Chat” on the top right corner to be removed from the agent queue. Thank you for your patience and understanding.
12:37 pm
We are connecting you with a human agent
You are now connected with Vikash
Vikash just joined the conversation
12:37 pm
Vikash Thank you for contacting Norton Service and Support Robert. My name is Vikash. I would like to apologize for the long wait time you had to experience. We are receiving a high number of chats at the moment and we are working on reducing the queue time as soon as possible.
12:38 pm
see 24.12.9694 - Create local backup - #11 by RobertS
12:38 pm
Vikash Hope you are doing well.
12:38 pm
fine
12:38 pm
Vikash As I can see your case has been escalated to our higher team.
12:39 pm
That is another problem. This is a new issue
12:39 pm
Vikash Our team will contact you soon.
12:39 pm
this is a new issue
update 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE.
12:40 pm
Vikash Please allow me a moment.
12:40 pm
Why can’t I select a network drive as a backup location?
12:40 pm
Vikash Robert , it will be updated soon.
Vikash I will higlight it to my team.
12:43 pm
What do you mean?
12:43 pm
Vikash Please come back again with same case number to help you better…
Vikash Please take note of case number 89954424 for future reference. You can contact us back with this same number if this chat session is disconnected.
12:44 pm
When will I be able to do a local backup to a network drive?
12:44 pm
Vikash Robert , you will be notified in the application whenever it is available.
Vikash I apologize for the inconvenience caused to you.
Vikash Is there anything else I can assist you with?
12:47 pm
Vikash Do you have an estimate?
12:47 pm
Vikash Robert , I am unable to say right now.
Vikash I wish I could do more for you, however, there are certain limitations what I can do for you
12:48 pm
Last week I was upgraded to 24.12.9694 has ENABLED LOCAL BACKUPS to LOCAL and/or REMOVABLE drives, however NETWORK DRIVES are STILL UNAVAILABLE. All I want to know is when will I be able to backup to a network drive?
12:50 pm
Vikash Robert , all I can say that it will be done soon but unfortunately I could not give you an estimated time.
12:51 pm
that is very upsetting
12:51 pm
No addition info was provided. Any thoughts?