About the Free Trial Period for Subscriptions

[user8718]

Dear Support Representative,

I registered a subscription for “Norton Utilities Ultimate” and am currently in the free trial period.
When I tried to use the features, a message appeared stating “Your license has expired.” Attempting to renew the license causes the screen to freeze and not advance.
As a result, I cannot use the features. How can I make it work?
Furthermore, the free trial period is about to expire while I remain unable to use it. Please extend the free trial period.

Best regards,

Mari

[bjm]

@user8718

[…]
Please extend the free trial period.

Norton Community does not have access to your Norton account…subscription…nor payment profile.

Did you download Norton Utilities Ultimate from your Norton account?
Did you Sign in at Norton Utilities Ultimate?

~ fwiw ~ may be related:

@peterweb

You could also look in your Norton Utilities product for a Renew button. Click on Settings on the left bottom and scroll to the right at the top so you see My Subscription. Then see if you see Renew where my image shows Active. If you do see that it should take you to a renewal page where you can enter the renewal code you received.

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• Download and install Norton Utilities Ultimate here
• Activate Norton Utilities Ultimate here
• Uninstall Norton Utilities Ultimate here
• Enter your Norton product key here

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How-To Contact Norton Support
800-745-6061 | 800-745-6034

[bjm]

Hello @user8718