I understand keeping this question at the top of the list but let us maintain the original problem here and not start wasteing this forum.
I for one hope someone will have a good solution to this issue. How about is Symantec?
I will continue to monitor this forum for updates.
Thank you
I tried the WMI steps with Vista SP1.
After disabling WMI, I tried to delete the directory, but WMI started back up before I could delete it... preventing me from deleting it. I had to act fast to get it to delete. It re-enabled in seconds and created the directory again. I rebooted but got the same
I once saw a help page via Norton that said what to do for this but that didn't work with Vista.
The steps included opening Norton... Options ... Internet Security then enable load on start.
Setting that didn't fix the problem in Vista but worked in XP on another computer.
I'll keep searching and hope Norton will provide a fix before I find another solution.
*** Bump ***
rebumping to have symantec look into this and see why popup shows all is off when product shows all is on - vista pc user
It has become very quiet here. I hope Synmantec is still listening.
It would be interesting to hear about what is going on with your NAV in reguards to getting incorrect messages.
Your Firewall is not ON ( but actually is ON)
Norton Antivirus is Turned Off (but actually is ON)
Iggy
Hi Iggy,
From reading the entire thread, the Original Poster has contacted a Customer Support technician who told him there would be a patch released for this issue:
http://community.norton.com/norton/board/message?board.id=nis_feedback&message.id=2420#M2420
From both Robr and Boring, it appears that while the message states that AntiVirus and Firewall protection are briefly disabled, the product reflects that both are enabled. If this is not the case for you, I would recommend starting a new thread or posting to one with the same issue. Most likely the problem shown HERE is the result of the firewall and NSC communicating and reconfiguring, which is clearly occurring quickly and is a brief temporary state. I've heard no mention of the systray icon changing from green to red, probably because it doesn't (if I'm wrong, please let me know). I've also heard no mention that the product itself is in an RED state on the Main UI, in fact we've heard that the product Main UI is GREEN. This is a good indicator that the "disabled" state is temporary and a side-effect of configuration.
So to clarify, it most likely is displaying this message briefly as a result of a reconfiguration of the product. I hope this clears up the situation. Thanks!
Thank you for posting that information. It is nice to know Norton appears to be concerned and is at least monitoring the issue and trying to fix it.
Tony,
Has Norton released the patch to solve the original problem?
Thanks
Hi sjaume,
There is no update available yet, but our team is researching this issue and is working toward a resolution. Thanks!
Tony,
In addition to the symptoms already reported, I also get the vista "Windows Security Center" red icon in the tray. Security center shows "Firewall" and "Malware protection" categories in red state but NPC shows all categories as green/secure.
Pete
Hi everyone,
in order to resolve this issue, you need to uninstall NIS 2008 following the steps below but save your product key first just in case you're asked for it after reinstalling NIS.
1. Download and Run Norton removal tool to delete the existence of your previous installed Norton product.
2. Download your Norton product (Norton Internet security 2008) from the Symantec server.
3. Install Norton Internet security 2008.
4. Activate your product.
For detailed instructions on uninstalling the previous Norton program using the Norton removal tool, please visit the following link and follow the steps provided in it.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
it worked for me on Vista, it might work for you too.
Good luck,
Cezar
OK, 26 days and still no patch!!!
“Anit virus” is a subspecies found on the south saharan dell brand of wild PC … very dangerous. Saw it on the discovery channel - David Attenborough dude with night vision camera and the full kit. Needed a beer afterwards because I felt so violated 
Hi Iggy,
Cool solution - wish I understood it.
WMI (windows management instrumentation) is a really powerful feature to play with - outside my skill level. From the look of it, I'm guessing that it's part of .NET?
Would you mind explaining why you use this approach and what is happening? Only if it's not too much of a bother.
I'm guessing that the original messages are relayed via .NET - broken flags / pointers / objects / meta data / something??? - and when you force rebuilding of the repository all files (flags?) are properly set upon recreation. Just fishing ... keen to learn though - don't know where to look or the right questions to ask.
So far as I can tell, your solution is a bit of a tidy of windows housekeeping ...
Cheers.
It has worked for me thus far. No messages of security concern since.
31 days and no word.
HELLO Symantec.... anyone home?
Vista SP1 throws a lot of spurious entries into the registry which causes the problem.
Follow the instructions provided by czrhms. It worked for me instantly. The only step I added was to run Live Update manually after reinstalling NIS 2008. I've had no more problems.
czrhms wrote:
Hi everyone,
in order to resolve this issue, you need to uninstall NIS 2008 following the steps below but save your product key first just in case you're asked for it after reinstalling NIS.
1. Download and Run Norton removal tool to delete the existence of your previous installed Norton product.
2. Download your Norton product (Norton Internet security 2008) from the Symantec server.
3. Install Norton Internet security 2008.
4. Activate your product.
For detailed instructions on uninstalling the previous Norton program using the Norton removal tool, please visit the following link and follow the steps provided in it.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
it worked for me on Vista, it might work for you too.
Good luck,
Cezar
In an early part of this thread I stated that I had run Norton’s uninstall tool actually more than once and reinstalled and it did not make a difference!!!
My apologies; if the reference to the removal tool is in there, I didn't see it although I did see a mention of the autofix tool.
I was merely trying to help - your keyboard hostility was not required.
Good Luck.
Geez, you must wear a thin coat because there were no hostilites meant toward you what so ever, just frustration at SYMANTEC'S inability to fix an issue that a lot of people have. (With Symantec's vast resources they are starting to make me believe that they are not working on any of these problems and I have been a loyal Symantec/Norton user as long as they have been in business.)
Also, I think it pays to read the whole thread before posting a reply so we do not duplicate each other.
Hi Jarcuri, check if the NIS version you have is 15.0, if it is, uninstall it and install the latest version wich is 15.5 using the procedure you've tried before, that will ( I hope) solve the problem.
Rgds,
Cezar