I have a problem with Antispam OE Hook Launcher which is increasingly hogging resources on my pc.
If I leave the computer on, i find two versions of the program running and using up to 100 per cent of processing power. I even get performance alerts from NIS saying this software--its own software--is hogging resources. The only way to stop it seems ot be to restart the pc.
I'm attaching a screen shot of how it hogs the CPU.
I've had Norton Internet Security now for about 6 weeks. During that time, Antispam OE Hook Launcher has eaten up my cpu with one or two versions of the program running more or less continuously at a high load.
There's no way to stop it without switching off my computer. And even then the program restarts within an hour or two.
After I posted the first message in this thread, Norton asked me to try various things on my computer, which I did. They asked me to download and install a program to log why the problem was occuring. I sent them the log a month ago, as requested.
Since then I've heard nothing. Zilch!
I can only conclude that Norton are unable or unwilling to solve this problem.
So I'm off. I'm ditching Norton Internet Security in favour of something else that works properly, probably AVG.
Many thanks Dpitts and SoulAsylum, I have taken up your suggestions.
It looks like the days of Norton Security are numbered in favour of New Norton 360. Will this product feature Anti Spam and still not work with Win 10 & IMAP - There is scant information on this on the Symantec UK website.
All: Paul, I don't see how one of these issue could be causing the other. FWIW!! The OE Hook issue is a long known problem which is entirely a Norton issue. From the sparse information available, Microsoft suggests the issue appears because of bad calls to MAPI (which is proprietary to Microsoft since it has "live calls" to the MAPI server and is network aware) . The antispam feature of Norton is NOT compatible with Windows 10 mail app, IMAP and Exchange accounts are also not supported, as well as POP using SSL. In a nutshell, this feature is worthless, the best solution would be to disable the add-in and set the spam filters your email providers has available. This is the case with me, I have had great results without any annoying popups or messages to date.
The system performing background tasks also SHOULD NOT be happening while the system is being used. Make sure you have your settings per the screenshot below, "Run only at idle time".
I found that turning off the Norton AntiSpam function under Settings stopped the "AntiSpam OE Hook Launcher" message boxes from occurring. Microsoft techs believe the Norton program is reaching out to Microsoft security software causing this message to occur. My opinion, Microsoft upgraded something that is no longer compatible with Norton AntiSpam software. Running with the Norton AntiSpam function turned off seems like a dumb thing to do since i am paying for the full program protection. I am thinking of changing to a different product. By the way this is occurring on two separate computers, one is running Win8.1 and the other is running Win10.
Hydrad, my posts states that, if an e-mail account is setup with Outlook 2013 and higher, AND, its setup as IMAP, the data storage files will be of the .oct format. Outlook 2016 and above will also use the .oct file format by default but can be changed, since if accounts are setup as POP3 or SMTP WITHOUT SSL they are supported. The .oct format is used for Exchange server services and synch across multiple devices, while the .pst format stores all the e-mail data locally.Those formats are most closely related to web-based e-mail service and their accounts. Per the previous linked article is states:
Norton AntiSpam supported protocols and ports
Only POP3 and SMTP protocol is supported.
POP3 with SSL is not supported.
IMAP & Exchange accounts are not supported.
If email client is configured in ports other than default ports 110, then the new port needs to be added to protected ports.
Thanks for jumping into the thread Sunil. Norton assistance is always a welcome sight.
Team identified a possible root cause for "Antispam OE Hook Launcher" popup issue and working on a fix. I will update once we get more details on the fix details. Thanks
So are you saying that Since Outlook clients 2016 and above default to IMAP, that they are not compatible with Norton Antispam? How about Norton Antivirus, are IMAP and exchange server mail clients incompatible with Norton Antivirus as well?
Paul, this may be related. Norton antispam on Outlook, ONLY supports POP3 and SMTP protocols per this article. IMAP is not supported. According to this Microsoft article .ost files are used in Outlook 2016 and newer, and are the defaults with IMAP accounts regardless of the Outlook version 2013 and higher. Some other options are available for you at the end of the article.
You also stated in your opening post:
I also normally access my emails via my iPad Pro using its mail client.
The following clients are NOT supported regarding client integration.
I regretfully advise that my Outlook 2013 with IMAP only uses .ost files I have no .pst on my pc.
Yesterday with the Symantec Diagnostic Tool running – debug logging enabled and having rebooted, the Antispam popup appeared. Hurray I thought and proceeded with the Debug Log collection by pressing “next” and “yes” to be advised on the next screen that an error occurred (red crosses) with the Norton Logs and Norton Security.
Today as an experiment I went through the steps again and tried to collect the report even though the popup has not appeared. The Tool started collecting the data and paused saying Norton Security was unable to save C:\Users\......\AppData\Local\Temp\Temp9484\securityLog.mcf – the system could not find the path. The Tool restarted on pressing OK. Is this a concern?
Looking at the completed log report there is one requiring attention Norton Security drivers and services – Service “ccSet_SCS” is not configured for the proper operation of Norton Security – Service is not installed. Does this bear any relevance.
I also noticed in Outlook that it detected a Slow and Disabled COM add-in problem (decreased performance 1.2 secs or caused Outlook to crash) with the Norton Antispam Outlook Plugin and asking whether to always enable the add-in.
I shall endeavour to try and capture the popup, but any help on the above would be appreciated. Like mwtucker I can disable the Antispam in Norton but it defeats the object of having it. Thanks.
It is known by Norton that customers are having difficulties in trying to capture it, doesn’t speak too well for the Norton product.
If all users were seeing the same issue all the time, it would be easy to diagnose. As your issue is only being seen by a few users and intermittently, it is very difficult to find the common denominator to what is causing the issue. This would be true with any software developer. No specific comment on Norton.
I have been sent a tool to capture logs when the issue arises. The downside is since I have initiated it the antispam oe hook launcher has not happened as it is a random occurrence. It is known by Norton that customers are having difficulties in trying to capture it, doesn’t speak too well for the Norton product. I am presently on holiday and hope to resume the capture on the weekend.
I am another waiting for a solution to this issue. Many are waiting from posts I've seen for many months. Hope solution is posted here. @paul862 if you are provided private message with the solution then please post here that your issue has been resolved. Thus we will know to begin our own contact with Norton since the solution might be user specific and Norton is not posting the solution here. Thank YOU!