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Issue abstract:
Hello,
I’m trying to create a backup on my MacBook, but it seems Norton is preventing it from working. I’ve already tried the following:
Adjusting firewall settings to allow backup tools (e.g., Time Machine).
Temporarily disabling the VPN.
Adding exceptions for the backup location and tool.
Checking security logs for blocked activities.
Despite these efforts, the backup still doesn’t work. Has anyone experienced this issue and found a solution? Any advice would be greatly appreciated.
Thank you!
Detailed description:
Product & version number:
OS details:
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
Any solutions? I am having the same issue that the Time Machine cannot backup. It says the possible issue is with an antivirus app running on the machine. The only security app I am running is the Norton 360. Soooo… Hello Norton support?
AI Overview
To effectively back up your MacBook with Time Machine while using Norton 360, ensure that your Norton 360 software and your macOS are up-to-date. Exclude your Time Machine backup disk from Norton 360’s automatic scanning to prevent potential conflicts. If issues persist, you may need to temporarily disable Norton 360 or Norton’s network filters during the backup process.
Here’s a more detailed breakdown:
Update Software:
Make sure your Norton 360 software is updated to the latest version.
Ensure your macOS is also running the latest version.
Exclude Time Machine Backup Disk:
In Norton 360, configure it to exclude your Time Machine backup disk from automatic scanning. This will prevent Norton 360 from interfering with the backup process.
Temporarily Disable or Adjust Norton 360 if Needed:
If you encounter errors or issues during the backup process, you may need to temporarily disable Norton 360 or adjust its settings.
Specifically, if network filters are enabled in Norton 360, they can sometimes interfere with Time Machine backups. You might need to disable them temporarily, according to a thread on the Norton Community.
Check for other potential issues:
Slow backups:
If your backups are running slowly, ensure your Mac is not busy, hot, or the battery is not low (if you are using a laptop).
If you are using a USB drive, ensure it supports USB 3 and is connected to a USB 3 port on your Mac.
Troubleshooting:
If you continue to experience issues, refer to the Apple Support documentation for Time Machine troubleshooting.
Norton’s impact on Time Machine:
Some older versions of Norton Antivirus or Norton 360 have been known to cause conflicts with Time Machine backups, especially those using network storage.
However, with the latest versions, the issues are generally resolved, provided you exclude the backup disk from scanning and ensure your software is up-to-date.