I have a relative in another town (very long drive) who recently bought their first laptop (loaded with Windows 7 Home).
I bought a copy of Norton Internet Security for them from the local store and was going to mail it to them, but I fear that their lack of Computer experience may prove daunting for the installation. We are just at the point where they are learning how to login to get and send email. Really basic beginner.
I was wondering if I could have them send a Remote Assistance invite from their machine via email to my Windows XP Pro machine (okay stop laughing) and then I could download the program from the Norton Website onto their machine and then enter in the serial number? Then I could mail them the CD and envelope to hold onto for the future if they need it.
The other question is that right now they have an expired version of the Norton Trial Version that came with the machine and I am wondering is there some way I can just read them the serial number of the purchased version over the telephone and they type it in somehow and re-activate the Trial software into the full version. Then I can mail them the CD and envelope for future use?
Before you start the process of installing NIS on your relative's laptop, which Norton product came with the machine. If it has expred, that probably means there may not be any protection now on the machine since the trial has expired. If it is the same product, then you can try and put the new key into the subscribe link near the bottom of the main page. Another question is which version of NIS did you buy? When you subscribe, it should take you to mynortonaccout.com to register the product. I don't know if you want to put that subscription in your account also. If you do put it in the same account, I don't know how you will differentiate between the 2 keys that will be in there if they are both the same version.
You can use a free program to remote into their computer. It is completely safe and requires a user name and password to log into the other machine. My son and I use it all the time. He has the paid version only so he can log into his computer at home while he is at work if he needs to. Please take a look at Team Viewer and you may be able to do this yourself by remoting into his laptop. All the relative would have to click on the program icon and that will bring up a window that will show a username and password which he can tell you what it is so that you can enter his laptop. The site will give you better instructions. Other Guru's here have used the program also.
I will have to try to find out from my relative exactly which program is on there. From what they told me prior to me making my post here, it was Norton Internet Security 2011. So that is what I bought at the store.
But now, I wonder if there are telling me correctly, since I am not directly in front of the pc. I better ask again.
I had read about TeamViewer when I was looking into Remote Assistance. I had figured that I would try Remote Assistance first. But since you have remarked about positive experiences with it, I think now that I will just jump ahead to try TeamViewer and then I will be able to see exactly what they do have on their machine.
Hopefully they have NIS 2011 since that is what I bought for them and then I will be able to use what you detailed to enter in the keycode.
I have a relative in another town (very long drive) who recently bought their first laptop (loaded with Windows 7 Home).
I bought a copy of Norton Internet Security for them from the local store and was going to mail it to them, but I fear that their lack of Computer experience may prove daunting for the installation. We are just at the point where they are learning how to login to get and send email. Really basic beginner.
I was wondering if I could have them send a Remote Assistance invite from their machine via email to my Windows XP Pro machine (okay stop laughing) and then I could download the program from the Norton Website onto their machine and then enter in the serial number? Then I could mail them the CD and envelope to hold onto for the future if they need it.
The other question is that right now they have an expired version of the Norton Trial Version that came with the machine and I am wondering is there some way I can just read them the serial number of the purchased version over the telephone and they type it in somehow and re-activate the Trial software into the full version. Then I can mail them the CD and envelope for future use?
I was able to explain over the telephone to my relative how to download and install TeamViewer. It was relatively easy.
Then I was able to remotely remove the expired Norton product and do a "Clean" install of NIS 2011.
The only time my relative had to do anything was to shutdown the pc for reboot and enter their password at restart and also restart their internet connection.
NIS installed perfectly along with all of the updates.
Thank you so much for the recommendation. It worked out great.
) and then I could download the program from the Norton Website onto their machine and then enter in the serial number? Then I could mail them the CD and envelope to hold onto for the future if they need it.