Cancel subscription and NO REFUND from them

[bjm]

@KONSTANTINOS_KANELL1

I am in Greece

Hello @KONSTANTINOS_KANELL1

https://gr.norton.com/

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@KONSTANTINOS_KANELL1

They ask for the Order Number. So, I locate the invoice showing the charge taken from my bank account. I see the Order Number listed as: AP15998XXXX, with a subscription that expires in May 2026, and I enter this number in the form field where it’s requested.

And then I receive the following response:

“We either could not find an order with the information provided, your order might not be within our refund period under our Cancellation and Refund Policy, or we are not able to process your request online. An agent may be able to assist you further.”

Order Number listed as: AP15998XXXX

as far as I’m aware - AP or NP order number has 10 digits

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@KONSTANTINOS_KANELL1

I’m wondering — do they calculate the cancellation period starting from the date they charged my bank account, which was April 17, 2025 — meaning 23 days before the subscription actually began and 28 days before today, when I’m requesting the cancellation?

You can cancel contracts and receive a full refund within 14 days of the initial purchase for monthly subscriptions and within 60 days of payment for annual subscriptions.

I’d urge you to contact Norton support within 60 days of payment for annual subscriptions.

~ this process [here] works for me to reach: human agent
Please review: Contact Norton Support [here] &or [here]

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https://gr.norton.com/

• Important Subscription, Pricing and Offers Details:

• Details: Subscription contracts start as soon as the transaction is completed and are subject to the Terms of sale and in License and Services Agreement.. For trials, a payment method is required upon registration, which will be charged at the end of the trial period, unless you cancel first.

• Renewal: Subscriptions renew automatically, unless the renewal is canceled before billing. Renewal payments are made annually (up to 35 days before renewal) or monthly, depending on the billing cycle. Users with an annual subscription will receive an email with the renewal price in advance. Renewal prices may be higher than the original price and subject to change. You can cancel the renewal as described here by your account or by contacting us here.

• Cancellation and refund: You can cancel contracts and receive a full refund within 14 days of the initial purchase for monthly subscriptions and within 60 days of payment for annual subscriptions. For details, visit Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

For details on support availability hours and contact information in your area, please visit our website at: Official Norton™ Support.

https://support.norton.com/sp/en/gr/home/current/help-center → Contact Us