Cannot Run Power Eraser

Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.

Please Help...Senior Citizen!!!

Windows 10...FireFox

Glad we could help.

Cheers

Well Done...thank you

sprintrps If Norton is properly installed, and you can click on your Norton icon in the lower tray on your desktop do so. Click on "Security" and it will drop down a bit. Just above that you should see "Scan", click that. Select Norton Power Eraser from the options listed and try running it. Please see my screen shot.

npe scan.PNGCheers

What dasboard? I have looked all over and cannot find it to Run Power Eraser.

The main Norton Security screen. Click on Scans and then choose Norton Power Eraser.

 

Ran Malwarebytes...all OK

What dasboard? I have looked all over and cannot find it to Run Power Eraser. Perhaps I should contact Norton for help

 

sprintrps Run Power Eraser from your Norton dashboard. You may have picked up something in a download that is calling home to an outside server to download more crapware. If it doesn't pickup any malware I suggest you run Malwarebytes as it checks registry settings for malware entry points.

https://www.malwarebytes.com/

Please let us know your results if you'd be so kind.

Cheers

yes...that is it

Um, is this the prompt ?

https://support.norton.com/sp/en/us/home/current/solutions/v113829312

https://community.norton.com/en/forums/frequent-notification-run-power-eraser

I am new to Norton. I am getting message that there is an unusual amount of outgoing mail and that I should run Power Eraser.. Is this happening automatically???

1.04 GB   1.118.228.697 bytes

sprintrps:

Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.

Please Help...Senior Citizen!!!

Windows 10...FireFox

Seems to me it would be installed if Norton is advising him. 

Perhaps he hasn't gotten Norton installed yet?

Actually, Norton Power Eraser is part of the Norton Security Program - under Security > Scans  so why are you downloading it?

What is the total file size of the download? (right click on it in your downloads folder and go to properties)

Can you also check the digital signature there?

Download is complete . Cannot "run"

Incomplete download?

C\user\Robert\Downloads\NPE(1).exe

Unspecified User

@sprintrps

How to post an image in the forums:

https://community.norton.com/en/forums/how-post-image-forums-0

  Hi sprintrps,

 Can you please post the error code that you see while running NPE. If possible sharing the screenshot of the NPE error code would really help.

Thanks