Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.
Please Help...Senior Citizen!!!
Windows 10...FireFox
Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.
Please Help...Senior Citizen!!!
Windows 10...FireFox
Glad we could help.
Cheers
Well Done...thank you
sprintrps If Norton is properly installed, and you can click on your Norton icon in the lower tray on your desktop do so. Click on "Security" and it will drop down a bit. Just above that you should see "Scan", click that. Select Norton Power Eraser from the options listed and try running it. Please see my screen shot.
Cheers
What dasboard? I have looked all over and cannot find it to Run Power Eraser.
The main Norton Security screen. Click on Scans and then choose Norton Power Eraser.
Ran Malwarebytes...all OK
What dasboard? I have looked all over and cannot find it to Run Power Eraser. Perhaps I should contact Norton for help
sprintrps Run Power Eraser from your Norton dashboard. You may have picked up something in a download that is calling home to an outside server to download more crapware. If it doesn't pickup any malware I suggest you run Malwarebytes as it checks registry settings for malware entry points.
Please let us know your results if you'd be so kind.
Cheers
yes...that is it
Um, is this the prompt ?
https://support.norton.com/sp/en/us/home/current/solutions/v113829312
https://community.norton.com/en/forums/frequent-notification-run-power-eraser
I am new to Norton. I am getting message that there is an unusual amount of outgoing mail and that I should run Power Eraser.. Is this happening automatically???
1.04 GB 1.118.228.697 bytes
sprintrps:Norton advises me to run Power Eraser. I download it but when I try to Run it I get error message: NPE (!).exe Unspecified Error.
Please Help...Senior Citizen!!!
Windows 10...FireFox
Seems to me it would be installed if Norton is advising him.
Perhaps he hasn't gotten Norton installed yet?
Actually, Norton Power Eraser is part of the Norton Security Program - under Security > Scans so why are you downloading it?
What is the total file size of the download? (right click on it in your downloads folder and go to properties)
Can you also check the digital signature there?
Download is complete . Cannot "run"
Incomplete download?
C\user\Robert\Downloads\NPE(1).exe
Unspecified User
How to post an image in the forums:
https://community.norton.com/en/forums/how-post-image-forums-0
Hi sprintrps,
Can you please post the error code that you see while running NPE. If possible sharing the screenshot of the NPE error code would really help.
Thanks