ccSvcHst.exe not responding and hanging computer on shutdown

The computer in question is a Dell Vostro 1000 with 2GB of RAM, 120GB hard drive, AMD Athlon 64 X2 TK-53 processor, Win XP SP3 Home edition. The Norton product is NSS 20.2.0.19. The browser is Firefox 18. IE version is V8, not used.

 

When shutting the computer down, a text box pops up on the desktop that indicates that ccsvchst.exe has not shut down. You have to choose “End Now” to shut the computer down. From searching this NET, this seems to be a common problem.

 

I can boot up the computer and get to the login screen and shut down fine. I can boot up, go through the login screen and shut down fine. I can boot up, open Firefox, close it and shut down fine. If I boot up, open Firefox, then play a Flash game such as Castleville, when I go to shut the computer down, the box telling me that ccsvchst.exe is not responding appears. I’ve checked in Task Manager to make sure that plugincontainer and firefox are no longer present in memory before attempting to shut the computer down.

   

I’ve found the page linked below from Norton to stop this problem. I’m not going to do this since it isn’t a fix for the problem but a hack that will cause other problems.

 

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=20100212113552EN&lg=english&ct=united+states&product=home&version=1&pvid=f-home&entsrc=redirect_pubweb

 

The computer does not have a virus or malware causing this. I've done a clean boot, completely removed NSS and reinstalled it.

 

I’ve found several other threads claiming that this problem will be fixed in an upcoming release. Most of these threads are 1-2 years old. There clearly is still a problem.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/ccSvcHst-not-responding-on-Logout-Shutdown/td-p/233628

 

 

Sorry about that. I couldn't find a forum for NSS and guessed wrong.

 

To add some information, my desktop PC has exactly the same problem. It runs Win XP SP3, but Pro, not Home. It has the same version of NSS. This computer stays on for weeks at a time, so the problem is more of a minor inconvience on this machine. On the desktop, I do not play any Flash games, but others might.

I get this all the time. My consultant has reported it to Norton but to no avail. The registry changes did not help.

What do I need to do to get assistance from a Norton employee about this problem?

Have you tried contacting Norton Support via the online chat? You can find them at  www.norton.com/chat

 

They will have the latest information on any updates coming.

 

BTW Tony has posted a notice of a pending update. No guarantees, but there could be something there that might help.

 

http://community.norton.com/t5/Norton-360/Product-Update-20-2-1-of-Norton-360/m-p/891497#U891497

 

 

 

I contacted Norton support via online chat. That didn't resolve anything.

 

I forced Norton to do an update two days ago on both computers. It says that it installed some updates. The Norton version number did not change after the updates were applied. I've rebooted both computers several times now and the problem seems to be fixed. I'll give it another week, before I pronounce it fixed. 

Try another LiveUpdate and reboot cycle. The new update to 20.2.1.22 has been fully released to all English customers, with other languages supposed to be released in a few days.

 

 

 

I spoke to soon. The problem isn't fixed.

 

I tried running LiveUpdate again on both machines to see if it would update them to 20.2.1.22. No luck.

 

I run LU. It finishes. I reboot the machine. Repeat this process over and over. The first couple of times LU says that it is downloading updates and applying them. After a couple of cycles of this, it changes to checking for downloads, flashes on the second line (downloading) for a microsecond, then goes to process 1 or 1 for a split second, then says it is done. It doesn't matter how many times I repeat this process, it will keep saying that it is processing 1 of 1.

 

If I don't reboot and rerun LU,  under download and process it says "not required".

 

It appears that 20.2.1.22 really isn't released everywhere yet.

 

 


jhidley wrote:

I spoke to soon. The problem isn't fixed.

 

I tried running LiveUpdate again on both machines to see if it would update them to 20.2.1.22. No luck.

 

I run LU. It finishes. I reboot the machine. Repeat this process over and over. The first couple of times LU says that it is downloading updates and applying them. After a couple of cycles of this, it changes to checking for downloads, flashes on the second line (downloading) for a microsecond, then goes to process 1 or 1 for a split second, then says it is done. It doesn't matter how many times I repeat this process, it will keep saying that it is processing 1 of 1.

 

If I don't reboot and rerun LU,  under download and process it says "not required".

 

It appears that 20.2.1.22 really isn't released everywhere yet.

 

 


Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

 

 

 

I'm experiencing the same problem with the ccSvcHst, and I supposedly already have the new version 20.2.1.22.  That's what it says when I check the version number.  I'm having other problems with the Norton 360 stalling during scans and have to reboot my computer to finish.  I've been working on a solution with someone on the board here in another topic.  Can't seem to get the problem resolved as of yet.  Good luck to you, and hope we all get our problems resolved soon.

Do any of the tech people here have any suggestions as to what is causing this?  It would be nice to get some feedback.

I ran AutoFix. Norton says that it found and fixed one item. Here is the only information it gave me (posted from the clipboard).

 

We have successfully fixed one item(s).

 

Norton Security Suite

20.2.0.19

Microsoft Windows XP

2600.xpsp_sp3_gdr.120821-1629

Norton Autofix Results: 1 item(s)

Installation :: Success

 

Afterwards I ran LiveUpdate. It installed one thing. The Norton version number hasn't changed. I'll have to reboot the machine later.

Let us know after a reboot if you got fully updated.

 

 

 

After rebooting, Norton downloaded a severl MB update on both machines. I went through the reboot, run AutoUpdate a few times. Both machines are stuck in the loop where they download one very small update every time AutoUpdate is run. They never say that no updates are needed when AutoUpdate is run. Both machines are still stuck on 20.2.0.19.


jhidley wrote:

I ran AutoFix. Norton says that it found and fixed one item. Here is the only information it gave me (posted from the clipboard).

 

We have successfully fixed one item(s).

 

Norton Security Suite

20.2.0.19

Microsoft Windows XP

2600.xpsp_sp3_gdr.120821-1629

Norton Autofix Results: 1 item(s)

Installation :: Success

 

Afterwards I ran LiveUpdate. It installed one thing. The Norton version number hasn't changed. I'll have to reboot the machine later.


 Hi jhidley,

 

You have noticed I changed the color of NSS (a clone of N 360) above - that is a Comcast provided program and has different update cycles at times as compared to the retail versions of N 360.

 

Please see this announcement by Tony Weiss  in regards to NSS and the retail 2012 Norton Products.  No i do not know when tis update will come down to NSS users. 

I find it absolutely disgraceful that  this problem has been rearing its ugly head constantly for god knows how long now and no "guru" has offered a solution. Not only that but Norton have remained sheepishly quiet on the subject while ripping hundreds of thousands of people off by selling them a basically flawed product.

 

Norton, "gurus", tech support people, all we want is that you supply us with a proper fix so that ccsvchst stops rendering our systems totally unusable by gobbling up all available CPU time and/or blocking the whole I/O subsystem.

 

Also, stop asking people stupid questions about what version they are running, have they rebooted their system, have they re-installed the product, what age is your granny, what they had for their breakfast that might make their PC behave in such an awful way that definitely isn't N360's fault, etc, etc, etc. Yawn !!!!!!

 

My licence is up for renewal in 49 days. If I do not receive a proper fix for this shocking state of affairs within that time I am switching to another company's product. There are plenty out there who provide a product which is just as reliable as yours and who offer much more honest and reliable support than you are giving this community.

 

This is a complete and utter shambles, Norton. Get it sorted for all platforms NOW !!!

Sorry to hear of your problems.

 


GHJ wrote:

I find it absolutely disgraceful that  this problem has been rearing its ugly head constantly for god knows how long now and no "guru" has offered a solution. Not only that but Norton have remained sheepishly quiet on the subject while ripping hundreds of thousands of people off by selling them a basically flawed product.

 

Norton, "gurus", tech support people, all we want is that you supply us with a proper fix so that ccsvchst stops rendering our systems totally unusable by gobbling up all available CPU time and/or blocking the whole I/O subsystem.

 

Please remember that the Gurus are just volunteers that are passing along our experiences with the Norton products. Norton employees have their names in bold red letters.

 

Also, stop asking people stupid questions about what version they are running, have they rebooted their system, have they re-installed the product, what age is your granny, what they had for their breakfast that might make their PC behave in such an awful way that definitely isn't N360's fault, etc, etc, etc. Yawn !!!!!!

 

The only way the issue can be fully understood is to ask the questions about your system. We cannot see your system and by getting the answers to the questions, we can narrow down the possible solutions.

 

My licence is up for renewal in 49 days. If I do not receive a proper fix for this shocking state of affairs within that time I am switching to another company's product. There are plenty out there who provide a product which is just as reliable as yours and who offer much more honest and reliable support than you are giving this community.

 

This is a complete and utter shambles, Norton. Get it sorted for all platforms NOW !!!




Things happen, do they ? Yes, well this thing has been happening for at least 2 years now and it's not good enough. It is an absolute disgrace.

 

Thanks for responding, but in case you didn't get the point my last post, I said I didn't want any more pointless things to try or gimmicks that might work for a while. I want a version of Norton 360 where ccsvchst doesn't block my whole goddam system whenever it pleases. That is not too much to ask for after 2 years of waiting.

 

I have the latest version 20.2.1.22 running under Windows XP and it is still as bad as ever. My system is frequently unusable because ccsvchst  either hogs the CPU or uses up the whole capacity of my I/O sub-system. Completely unacceptable and a total rip-off/fob-off from Symantec/Norton/whoever is ultimately responsible. I don't really care who is responsible, I just want it sorted and I want a properly working ccsvchst before my licence expires in 43 days. If it is not sorted in that time I will have no hesitation moving to a new product with a different company.

Can a Norton employee please respond to this thread with a fix? This problem has been going on for months for me. A quick search on the net shows that it has been several years for many, many other people.

 

I have already attempted to chat with Norton tech support several times.

 

Comcast tells me to come here as the software is a Norton product.

 

 

Still no response from Norton.