I have a new PC with Windows 7 Home Premium 64-bit. This PC came with a trial version of Norton. I need to access my work PC from my home PC. With the trial version of Norton that came with my PC I can do that without any problem. However, since Comcast supplies Norton, I uninstalled the trial version of Norton and installed the Comcast version. Now when I try to access my work PC through F5 Network SSL VPN, I am given the message that my PC doesn't have any anti-virus software. Something in the Comcast version of Norton didn't install correctly, but I never got an error message during the install. Windows and Norton both say that I have anti-virus installed. I have called Norton for support 3 times now. Currently I have been on hold waiting for a the next level of support for over 1 hour.
Through my hours of research for this issue I found this website http://oesisok.com/. This website ."Detects installed security applications' interoperability level with products from F5, Juniper, Cisco, HP, TippingPoint, Dell, and others." I downloaded their "Am I OESIS OK?" Utility which is a free tool which detects installed security applications interoperability level with third-party products. According to this software, I don't have any anti-virus installed.
What is difference in the trial version of Norton and the Comcast version of Norton?
When you uninstalled the trial version, did you use the Norton Removal Tool to remove Norton Trial version completely? Your problem may be that you didn't get a clean uninstall. I would recommend running the Norton Removal Tool 2 times with a reboot after each run of it.
Before you run the NRT, please download a copy of the Comcast Norton Security Suite and save it to your desktop.
Please pick the proper Norton product that you want to remove. Also please be aware that it will remove all Norton products, so back up Identity Safe using the program to back that up. Also please have your product key handy.
After you have run the removal tool and have rebooted, then please install the Comcast version that you have saved on your desktop, update it with live update until no more updates, and then reboot.
After that, please check to see if your problem still exists and let us know please. If you have to contact Norton tech support, it is easier to have a free live chat with them rather than calling on the phone.
What was the name of the trial Norton product? Was it Norton AntiVirus or Norton Internet Security or Norton N360? Do you remember the version number of the software?
Thank you for your response. I have run the Norton Removal tool several times in a row over the last few weeks. I just did it again and this time I ran it 6 times. I then installed the Comcast version of Norton. After the install I ran the LiveUpdate several times and restarted my machine each time.
I'm still having the same issue. When I try to access my work PC through F5 Network SSL VPN it says that I don't have an anti-virus installed.
I am the administrator on my machine. To see if it made any difference I have done all of the above my just double-clicking on the uninstall and install links and by right clicking on the links and choosing the Run as Administrator option.
When I'm doing the install, I do see a flash of a window in the upper left corner. However, it goes by so fast I can't see what it is saying. I've checked my event logs but don't see anything to indicate that the flash is giving me an error.
The only thing I can think of is that something is missing in the Comcast version of Norton for the Windows 7 64-bit operating system.
Thanks for your reply. The trial version said Norton Internet Security. I'm sorry I don't know what the version number is. The only way I can get that is to recover the machine back to it's factory version again.
Update: I have also tried this on an XP machine and I'm getting the same error. F5 Network SSL VPN is not recognizing that the Comcast version of Norton is installed. Something is the Comcast version of Norton must be missing.
Not trying to interrupt all who are assisting you win64, but have you gone here and ran the auto-fix tool, reattempted the download and install utilizing the download link provided by COMCAST? This is meant to accomplish two things, clear any corrupt download files, and provide a "fresh download".
Also, when you attempted to install on XP machine, did you remove any other AV that was installed prior to install and did you use a "fresh download" from COMCAST? I ask about the fresh download, in case you are using a saved download from your other system (which may be corrupt, causing the same problem).
That's why I said to d/l a copy of Comcast Norton security suite and save it to desktop before using the NRT again, hoping that the o/p would get a fresh install of the program from Comcast.
Yes, I have used the auto-fix tool. Several times in fact. I have downloaded the install file directly to each machine from the Comcast website multiple times also.
I have saved the download file from Comcast on my desktops. I have also saved the uninstall file to my desktops. I have deleted and retrieved each of these multiple times.
I am still getting a message that I don't have an anti-virus installed when I try to access my work PC through SSL VPN.
If I check the Norton Security Suite and the Security Status through the control panel, they both say I have anti-virus protection. However SSL VPN says I don't.
Has anyone been able to go use F5 Network SSL VPN successfully after installing the Comcast Version of Norton?
I removed Norton and installed another security suite with one of the best known Firewalls in the AV field. I then activated and updated this product and mad sure it was functioning correctly. The Win7 Action Center / Security Center reports that the Firewall, Antivirus and Antispyware are all loaded and functional; no errors are recorded by Win7. I next ran the amioesisok.exe tool and allowed it full access to the system. It showed the same as when Norton was installed; NO third party firewall, antivirus or antispyware installed at all.
In light of all this, I would say the the tool is looking for only MS components to be active. Which would lead me to say that even with a full, complete and correct installation of Norton, the amioesisok tool will still fail and so will the SSL VPN status indication.
The question is are you getting a connection and it is being dropped by the F5 Network device because of the no AV status? Or are you not being able to connect at all? If the later, what happens if you turn off the Auto NAT transversal setting in Norton's Firewall and try the connection?
huwyngr -
Norton does not scan inside the SSL packages but otherwise does not interfere with SSL network transmissions. Norton does handle VPNs but each vendor's VPN is different in its internal workings; some will want to make an entirely "new" network interface connection once running and some firewalls will automatically put new networks in a less than totally open condition upon creation; this blocks the multiple ICMP, ERP and GRE messages that establish the VPN.
Update: I just downloaded the Norton Anti-Virus trial version from the Norton website. This product allows me to access my work PC via F5 Network SSL VPN.
So, does this mean that while the bare-bones Norton anti-virus software supports SSL VPN that the Norton 360 product does not?
win64, if you go here and look at the comparison, you'll see that the "bare bones" Norton Anti-Virus" is exactly that - bare bones. It provisdes zero network protection.
The "bare bones Norton AntiVirus" does not have a Firewall or port scanner in it at all; it relies on the user to supply one or use the Windows built in firewall. That you can connect now does not suprise me as the Windows Firewall does not scan packets as aggressively as third party firewalls and usually just allows everything that is a responce to whatever Windows sent out.
Once you are connected, does your Network and Sharing Center show you are connected to two networks or just one?
I tested turning off parts of the Norton firewall and even turning off Norton firewall completely to see if it was causing the issue. That didn't solve the problem. SSL VPN still says that I don't have any anti-virus installed even though both Windows and Norton say that I have an anti-virus.
If I just install Norton's anti-virus instead of Norton 360, I don't have any issues. There is some setting in Norton 360 that is stopping the SSL VPN from detecting that I have an anti-virus installed.
Again I am using the Comcast supplied Norton 360 software.
I administer a Junipr SSL VPN. All of my users with Comcast's version of Norton are failing our antivirus check as well. Does anyone have any fix for this? Something I can tell the users to do on their devices?
I work for OPSWAT. We create the supported applications lists for F5 (as well as Juniper, Cisco and many others). In order to maintain Norton's interoperability with solutions from these technology companies, we would encourage you to let them know they need to join our free interoperability certification program, OESIS OK. Essentially, they submit their application to us (prior to release, hopefully) and we integrate it into the framework which then getsadded to F5's products. All that we ask of Norton/Symantec is for an installer and a 1-year license to make sure we maintain interoperability when an update gets released.
What is the best way to contact them? Since we as a company do not own their product I am finding it hard to get a hold of someone via phone. This is causing headaches for us.