I have been told to communicate my complaint to Community Norton having failed to get my issue sorted through Norton Chat support. I was told there is no e mail support nor is there a correspondence address for a letter.. My Chat Case number was . In simple terms over a 10 year period I have been paying 2 subscriptions for exactly the same support (although one sub covered 2 now unused devices and both subscriptions covered my only one device.). My subs were automatically renewed each year but 4 months apart. I am not certain how the double sub arose but the problem may have arisen at about the time my computer was very successfully sorted by you some 10 years ago. I am told I cannot get a refund of the double sub because i did not request a refund within 60 days. This is a flawed argument . The point here is that you have clearly been receiving double money from me for one job so the time factor is irrelevant. Its a question of honour and integrity. To refuse a refund in my circumstances might raise a question as to whether there is an issue of theft here. I would be gratefully if you could look into this matter for me. I have all details of the subscriptions here
Hey, thanks for the suggestions. My bank will only tell me that the payment has went to norton, nothing more. My wife has never set up an account with norton and norton are unable/unwilling to tell us why the money has been taken. I have given up all hope of anyone at norton being able to give me answers so I will go to trading standards instead, see if they can assist in anyway.
Hey, thanks for the suggestions. My bank will only tell me that the payment has went to norton, nothing more. My wife has never set up an account with norton and norton are unable/unwilling to tell us why the money has been taken. I have given up all hope of anyone at norton being able to give me answers so I will go to trading standards instead, see if they can assist in anyway.
Hi,
Which Norton product(s) have been renewed? As part of the activation of Norton Antivirus, Noton Internet Security and Norton 360 the user must supply an email address. The default for automatic renewal is 'yes' if memory serves me. This would also mean that you have a MyNortonAccount.com which you can access to confirm your renewal and to change your renewal choices.
i have got no idea what product has been renewed, only the amount and date that the payment was taken. I know that these products usually have an automatic renewal which is set at yes, but my wife doesn't have an account with norton and norton don't recognise her email addresses or mine. They can't find any details of the transaction despite having the bank details. I do have my own norton account, but that is not set for renewal until next year and any previous norton product I have had, I've deactivated the automatic renewal.
i have got no idea what product has been renewed, only the amount and date that the payment was taken. I know that these products usually have an automatic renewal which is set at yes, but my wife doesn't have an account with norton and norton don't recognise her email addresses or mine. They can't find any details of the transaction despite having the bank details. I do have my own norton account, but that is not set for renewal until next year and any previous norton product I have had, I've deactivated the automatic renewal.
Sorry,
You willl have to wait for an answer from someone in a much higher paygrade than mine [volunteer]
I registered here as a last attempt to get someone from norton to resolve my problem..
I have had monies debited from my bank account (from my wife's card) for an automatic renewal of which she has no recollection of agreeing to. I have spoken to several people via live chat (useless) email (even more useless) and via the phone (no point) who have been no help whatsoever in resolving this issue.
It appears that norton have no record of the money being debited, despite me supplying all nominal details and email addresses that my wife and I have had or currently use; they cannot find any trace from bank card details and could still find no record after me sending a screenshot of my bank statement which clearly shows the debit.
I have been promised phone calls - still waiting - have had emails ignored and have given up having to explain for the umpteenth time to a representative over the phone what has happened.
I'm hoping that someone on here will take ownership and resolve my problem!
Sorry for the delay in replying to your message. I can look in to this and do my best to assist you. Can you please contact me over a private message in the community private messenger, and send me the details of the transaction that you had with our support team. I would need the case id number or your email registered with us. Please don't post any of those details here as it may be a violation of the participation guidelines. Hence I request you to reach me over a private message.
Interesting. I have the same issue and error message with not being able to activate the Dark Web Monitoring feature. Below is the last response I received when I did a chat with Norton Support :-(
"I have checked the details from my end. Dark Web Monitoring, powered by Life Lock, We monitor and notify you if we find your personal information on the Dark Web. I am sorry to inform you that we do not have the access for Life lock products. We have dedicated support available for this. I have documented your case. I request you to contact our dedicated support @844-346-3614, they will check and help you with this."
Interesting. I have the same issue and error message with not being able to activate the Dark Web Monitoring feature. Below is the last response I received when I did a chat with Norton Support :-(
"I have checked the details from my end. Dark Web Monitoring, powered by Life Lock, We monitor and notify you if we find your personal information on the Dark Web. I am sorry to inform you that we do not have the access for Life lock products. We have dedicated support available for this. I have documented your case. I request you to contact our dedicated support @844-346-3614, they will check and help you with this."
I have a similar issue, no Dark Web Monitoring... I have contacted the chat support and I got just a phone number (UK) +44 (0)20 7616 5600. I have called and after over 45 minutes of checking and speaking to 3 operators, I was told that I should check if I will have this feature after a week. This because for UK users this is a new feature and takes time... At the end, as a "bonus", I got an extra 30 days on my subscription...
Did you do an actual renewal, or did you purchase a new product key? If an actual renewal, how long have you been using your Norton 360 product? If more than 2 years, you may still be renewing the older 360 product that did not have the new features.
Do you see the VPN feature on the My Norton interface in my image above?
If you do see the VPN feature, I would suggest a reinstall of your product using the Norton Removal and Reinstall Tool from www.norton.com/nrnr . Using a Windows admin account, download and run the tool. Restart your computer to complete the uninstall, then log into your Norton Account and download and install a fresh copy of your 360. Then run LiveUpdate manually a few times, restarting as necessary, until no updates are available. Then test to see if you have all the features again.
I had Deluxe 360 but no I did not have the icon for the Dark Web Monitoring and didn't know about it until my son told me. I renewed my subscription 2 weeks ago direct with Norton.
Did you have the Dark Web monitoring before you renewed your 360? This should have nothing to do with your son being a new user.
Did you do an actual renewal with Norton, or did you purchase a new subscription? If a new subscription, did you get it directly from Norton or from another retailer?
