Complete refund

[DavyK]

Trying to get a refund from Norton is like blood out of a stone!

They took £64 from my account 2 weeks ago even though it ran out just yeasterd. Called and was told id have it in 2 weeks max. Nothing! Called agin yesterday and filled in an online email so that can wite it to my bank account! Terrible way to treat customers who have been with them for years! getting blood out of a stone!

[bjm]

@DavyK

Trying to get a refund from Norton is like blood out of a stone!

They took £64 from my account 2 weeks ago even though it ran out just yeasterd. Called and was told id have it in 2 weeks max. Nothing! Called agin yesterday and filled in an online email so that can wite it to my bank account! Terrible way to treat customers who have been with them for years! getting blood out of a stone!

Hello @DavyK

Norton Community users urge users that do not want automatic renewal to Unsubscribe and Delete their billing profile…~65++ days ahead…far enough ahead to avoid being billed.

Cancellation & Refund Request here

Annual subscriptions (one-year term or more):

• Under our 60-day Money Back Guarantee, the purchase of an annual subscription is eligible for a full refund, if requested within 60-days of the date of purchase.
• Each annual renewal is also eligible for a full refund, if requested within 60-days of being charged.

• Cancellation & Refund Request here
• Norton Cancellation and Refund Policy here
• Stop your Norton subscription from automatically renewing here
• Cancel the Norton plan in-app purchase from Apple App Store, Google Play Store, or Microsoft Store here
• Learn more about your automatically renewing subscription here
• FAQ: Norton subscription and renewal here

Users may cancel subscription renewal anytime and delete their billing profile.
Users that do not want automatic renewal are urged to Unsubscribe and Delete their payment profile…~65++ days ahead…far enough ahead to avoid being billed.
Users may shop price at reputable retail/online vendors.
Users may discuss price via Norton support.

Norton sends a notification email before each upcoming annual renewal (usually about 50-65 days ahead), so that you are not caught off-guard. This notification email provides important information, such as the price for the next annual term, and the subscription renewal and billing dates. This helps you to adjust your protection plan according to your needs.

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/products/

When you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Extra benefits. No extra cost. may end when you stop your subscription from automatically renewing.

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• Contact Norton Support

Please post your progress.

[bjm]

Hello @DavyK
Please share your progress

[DavyK]

Still waiting on my refund!

Norton, please get your act together!

[DavyK]

4th October now, still no refund from 12th September

[bjm]

@DavyK

4th October now, still no refund from 12th September

Maybe, Norton support can advise whether refund was processed…and you’re waiting for your payment method refund processing (billing cycle)?

[DavyK]

Norton said they have successfully awarded the refund but can take up to 6 weeks! I sent them all details included information about wire transfer of all things to my bank. Could have easily sent way it was paid via PayPal instead.

[bjm]

@DavyK

Norton said they have successfully awarded the refund but can take up to 6 weeks! I sent them all details included information about wire transfer of all things to my bank. Could have easily sent way it was paid via PayPal instead.

Okay…“successfully awarded…can take up to 6 weeks”.
Thanks
Norton issues refund via wire transfer?

[DavyK]

Yes, I was surprised as well! I still gave my bank details including what they required for wire transfer as well! Thought nobody used that anymore..

[DavyK]

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Please allow up to 6 weeks for your refund to be processed and sent to you.