Why do I continue to receive notices that my subscription has expired when I have loaded the new Internet Security 2012 about 4 weeks ago? When I look at my account it shows the new installation with an accurate expiration date.
Hi bobt:
I've been having the same problem since renewing my NIS subscription on January 4, 2012 with a product activation key from a retail NIS 2012 CD.
I sent an e-mail about this to Norton Customer Support (see contact information at the bottom of the webpage here) and they responded in part:
We can definitely stop any further expiry notification emails for that expired product in future. However, to do so, we need the complete contents of the expiry notification email that you received. We need the message ID of that email to stop any such emails for you in future.
So, I kindly request you to copy and paste the complete email contents that you received with this reply, so that we will add the expired product in the email suppression list.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 9.0.1
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
First lets try this. Be sure your system clock is current and up to date. That is the clock on the bottom left of the task bar.If so the open up Norton and click on "subscription status" under the help tab. This syncs your Norton with the servers.See if that helps.There are also other cases in the forum to help you sovles this issue.
Hi GDITech:
Just to confirm, my system clock is correct, my account information at www.mynortonaccount.com shows I have 360 days remaining on my subscription as of today and I had already checked my subscription status at Support | Subscription Status to ensure my subscription on my local hard drive was synched to the Symantec servers. NIS has been running normally and I've had no problems running LiveUpdates since I renewed my subscription last week.
I have NIS 2011 installed on my system and simply re-activated my subscription with a product activation key from a retail NIS 2012 CD (i.e., without upgrading to NIS 2012) the same day that my old NIS subscription expired. In my case, there appears to be a glitch in the automated Symantec e-mail system.
When subscriptions are not synched correctly users usually see that their AntiVirus Auto-Protection is disabled and Auto-Fix should prompt them to launch a One Click Support session. See mnorth1984's thread here for one example where an incorrect system clock prevented LiveUpdates from installing normally.
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Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 9.0.1
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
You could always uninstall NIS 2011 completely then install NIS 2012.
bobt wrote:Why do I continue to receive notices that my subscription has expired when I have loaded the new Internet Security 2012 about 4 weeks ago? When I look at my account it shows the new installation with an accurate expiration date.
We seem to have two problems running here in this thread! So here's what I'd do in your case:
I suspect that you bought and downloaded a new copy of Norton Internet Security, installed it and activated it with the KEY that came with your new copy so you have an additional installation of record in your MyNortonAccount since this new 2012 will not remove the record of the old one -- my MyNortonAccount is full of old entries of expired versions since I usually change keys.
Your easiest solution will be to contact Norton OnLine Customer Support via the CHAT route as below and ask them to deal with this and I'm sure they can do this quickly and painlessly.
To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.
Feedback from users tells us that CHAT is by far the best at resolving problems.
In the longer term, now that you have NIS 2012 you can activate a new Norton Management Applet by logging into your MyNortonAccount for NIS 2012 and clicking on Apps on the menu bar. Select and setup your Norton Management with the installation or installations you have. You can even give your computer a friendly name, like mine is Ollie 3, and that way if you got a 3 PC NIS you can see which activation is on which computer when you activate a second or third computer.
Please let us know how you get on and if you have any other questions.
From my post a few weeks ago...
This notification by email happened for the first time this month when my subscription was almost finished and a few days after I put in a new code.
I waited to 1 day left (as is recommended) on subscription of NAV 2012 and put in a product code from a purchased copy of Nav 2012.
Everything went fine and my NAV was reset to 366 days.
I was suprised when I got an email warning me of my impending need to renew and warning of shutdown of NAV. This has not happened in previous subscription renewals by (outside) code.
I assumed that Symantec was watching the end of my days on the previous renewal and does not cross reference with a new (not online) product code.
I would think we would not get these warning emails if subscription was renewed through Symantec system.
The warning emails only came for 2 or 3 days.
Ken