Customer service phone number

[Patricia_Hagedorn]

I need to speak with a person. please send me a phone number

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

[peterweb]

If you connect with customer service here, Contact Norton™Support - Norton Phone Number, and Chat Support , you will find links to contact Support by phone. That will give you the phone number for your location.

[MRNIGELC_HATCHER]

360 now reinstalled but try to activate cant do it says error 2007 on win 10

[bjm]

@MRNIGELC_HATCHER

360 now reinstalled but try to activate cant do it says error 2007 on win 10

Hello @MRNIGELC_HATCHER
any Norton - Message: or just Error 2007?
Norton activation errors here

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Maybe, your previous Norton installation was not completely removed and is blocking your new installation and activation.

Did you run Norton 360 Remover tool?
Did you clean uninstall with clean install?

Maybe, you need to run Norton 360 Remover → Remove only…for clean uninstall → clean install.

as per Norton support:
Norton 360 Remover → Remove only
This tool is specifically designed to remove Norton 360 completely, including leftover files and registry entries. It ensures a clean removal, preventing conflicts if you plan to reinstall Norton or switch to another security software. It is more thorough than the Control Panel Uninstall method.

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Download and run the Norton 360 Remover tool for Windows
Applicable for: Windows
The Norton 360 Remover tool is used to uninstall or remove and reinstall your latest version of Norton device security product on your Windows device.
Depending on your situation, you can:

• Remove the current version and automatically reinstall the latest version of the product
• Only remove the existing version

Remove and reinstall the Norton product ›
Uninstall the Norton product (Remove only) ›
Reboot to Safe Mode ›

DocID: v20240301142500636
Last modified: 06/28/2025

Download and run the Norton 360 Remover tool for Windows here

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fwiw ~ my preference is Remove only…with scour File Explorer for remnants and CCleaner - Registry - Scan for Issues + CCleaner…back up the registry before making changes. Just me.

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Note:
If you have Norton Family, you need to uninstall it before you run the Norton Remove and Reinstall tool DocID: v60392881 Last modified: 09/29/2025

[MRNIGELC_HATCHER]

ate using win 10

[MRNIGELC_HATCHER]

looked on norton web site tells me subcription is active but open app tells me i have no active subscription

been on norton web site subcription active try to open app trells me there is no active subscription

[bjm]

@MRNIGELC_HATCHER

looked on Norton web site tells me subscription is active but open app tells me i have no active subscription
been on Norton web site subscription active try to open app tells me there is no active subscription

Hello @MRNIGELC_HATCHER

Maybe, your previous Norton installation was not completely removed and is blocking your new installation and activation.

Did you run Norton 360 Remover tool → Remove only? here

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Please review: How-To Contact Norton Support
Norton support United States 1-800-745-6061 or 1-800-745-6034

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Please try typing “agent” within Chat dialog three times to reach human agent.

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Please review: How-To Contact Norton Support

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

[MRNIGELC_HATCHER]

should be all ok

[bjm]

@MRNIGELC_HATCHER

360 now reinstalled but try to activate cant do it says error 2007 on win 10

@MRNIGELC_HATCHER

looked on Norton web site tells me subscription is active but open app tells me i have no active subscription
been on Norton web site subscription active try to open app tells me there is no active subscription

@MRNIGELC_HATCHER

should be all ok

Message: “No active subscription on this device” appears in Norton 360 app on Windows here

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Maybe, your previous Norton installation was not completely removed and is blocking your new installation and activation.

Did you run Norton 360 Remover tool → Remove only? here

Reinstall Norton after you run the Norton removal tool here

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AI Overview
To fix a Norton “no active subscription” error, sign in to your Norton account at my.Norton.com, download and reinstall the product from the My Subscriptions tab, or click Redeem a subscription on mobile. If the issue persists, run the Norton Remove and Reinstall tool, then download and install again, or contact Norton support for further assistance.

Troubleshooting steps:
Sign in to your Norton account:

• Launch the Norton 360 app on your device.
• Click on the “Sign in” option.
• Enter your Norton account email address and password to sign in.

Download and Reinstall the Norton product:

• On Windows: Go to my.Norton.com, sign in, and click the Download tab or My Subscriptions tab.
• On iOS/Android: Tap Redeem a subscription and then Sign in with Norton account.

Use the Norton Remove and Reinstall Tool (Windows):

• If the error continues, uninstall Norton completely using the Norton Remove and Reinstall tool.
• Run the tool and choose “Remove” to clear any leftover Norton files.
• Restart your computer after the uninstallation is complete.
• Download and install your Norton product again from my.Norton.com.

Check Subscription Details:

• Verify that the subscription shown in your Norton account is active and not expired.
• Ensure that you are signed in with the correct Norton account email and password associated with your subscription.

Contact Norton Support:

• If the problem persists after these steps, contact Norton Support for direct assistance.

AI responses may include mistakes.

[bjm]

Hello @MRNIGELC_HATCHER

[Jacqueline_Gelly]

Did you ever receive a response?

[user12945]

How can I access customer support for Norton AntiVirus issues?

Norton AntiVirus Customer Phone Numbers

Member Services

Norton AntiVirus provides various options for accessing customer support, making it easier for users to address their concerns. Users can visit the NortonLifeLock website, where they will typically find a support section containing a wealth of resources such as frequently asked questions, troubleshooting guides, and detailed articles on common issues. For direct assistance, there are options for live chat, community forums, and sometimes even a dedicated phone support line. It is important to ensure that users check the official website for the most current contact information and available services, as these may change over time. The website is a great first step to accessing comprehensive support for any Norton AntiVirus-related issues.

[Sanjeev_Malik]

I would like to know when does my subscription expire as I purchased yesterday

[bjm]

@Sanjeev_Malik

I would like to know when does my subscription expire as I purchased yesterday

Hello @Sanjeev_Malik

• Sign in to your Norton account →
  https://my.norton.com/extspa/account/subscriptions
• Find the receipt for your Norton purchase

If you purchased your Norton subscription directly from the online store yesterday, your protection is already active and will typically expire one year (365 days) from the date of purchase .

To see your exact expiration date, you can check your account or the software directly:

1. Sign in to your Norton Account .
2. Navigate to the My Subscriptions tab at the top of the page .
3. Locate your active plan; the Expiration Date or Renewal Date will be listed in the subscription details section .

• Immediate Activation: Online purchases start their term immediately upon transaction completion .
• Confirmation Email: You should have received an email with the subject “Norton Order #NP***** purchase completed,” which serves as your receipt and includes order details .
• Auto-Renewal: Norton subscriptions are set to automatically renew by default to prevent lapses in coverage.

FAQ: Norton subscription and renewal
Learn more about your automatically renewing subscription
Stop your Norton subscription from automatically renewing
Download and install your Norton device security