I can't get Disney's ToonTown to play and I wonder if Norton Online Family is blocking it somehow. I thought it might be NIS, but I manually granted it permission through the firewall. I've attempted this setup twice on two computers. I need one Toontown account for the son and another for the daughter (they each have seperate accounts on the computer). I can't get it to work on either computer. Both computers are using Vista.
To do this go the the onlinefamily.norton.com website, select the child in question and go to settings. When in settings go to the Web tab and make sure "Gaming" is not checked.
Click update settings.
Back on the child machine, be sure to right click update house rules, otherwise there is a delay in getting the settings down to the system.
Matt
Message Edited by Matt_Boucher on 05-13-2009 10:05 AM
I can't get Disney's ToonTown to play and I wonder if Norton Online Family is blocking it somehow. I thought it might be NIS, but I manually granted it permission through the firewall. I've attempted this setup twice on two computers. I need one Toontown account for the son and another for the daughter (they each have seperate accounts on the computer). I can't get it to work on either computer. Both computers are using Vista.
As you can see, I have it allowed using NIS. And "Gaming" is allowed on OnlineFamily. As you can see, OnlineFamily seems to let it through. So then, why isn't the game connecting to the Toontown server and downloading/playing?
Any thoughts on what might be going on? These are the only security projects I have installed and running.
Since it doesn't look like OnlineFamily.Norton is blocking the site. I suggest you do the following to determine the source of the blocking.
Turn off NIS's Smart firewall for 15 min.
Check if you can now access Disney Toontown.
If you can, it is NIS that is blocking the access. You will need to reset your program rules for the exes connected to Disney Toontown
You can do this by opening Program Control.
Click on Toontown and Toontown Launcher and remove the rules from Program Control. (This action will not block the program. Instead a new rules will be created the next time you access Disney Toontown .)
Save your actions by clicking the OK button.
Open Disney Toontown. You should now have access to the download page.
The problem is Norton safety minder, because I can’t log on to my Toontown account either. It doesn’t matter what I change in the program rules or what I change in the web settings tab. What can I do? I would REALLY like to use The safetyminder for my kids, but we’d like to play toontown too.
What kind of Anti-Virus or Security product is installed on your PC? Did you get a chance to disable the security product temporarily and see if Toontown works?
I am running the latest version of Norton 360. I don’t have the problem logging on toontown while running the Norton 360, just when I install the safety minder for the kids. I can’t get toontown to connect again until I uninstall the safety minder. I’ve tried adjusting the settings on safty minder all to no avail.
I was on ToonTown page http://play.toontown.com/, then clicked Game on the menu bar, and then was directed to page http://disney.go.com/games/#/games/all/.I selected All Games and chose game “Aladdin’s Escape”.I was able to play it on the PC with Norton Safety Minder installed.
I’m not sure those are the steps you take or not.Do you have to download any software in ToonTown (I didn’t)? Please play the game “Aladdin’s Escape” by following my steps to see if you are able to play it or not.
Try reproducing again. This time, instead of going to the generic Disney "Games" click on the big red button the reads "Sign Up & Play". I still haven't been able to get ToonTown to run either.
I have the same problem. Running Nis 2010 and Norton online family. Seems if I disable both it works and then turn on Nis after it starts no problem but uable to tell which one is causing the problem.
With so many new MMORPG's popping up devoted to kids nowadays, I'm curious to know how Norton is staying on top of them all with their compatibility testing.
KatieQ's lack of knowledge about how to reproduce the ToonTown issue worries me a little. I'd think the OnlineFamily team should be experts on gaming sites for kids, like Disney's ToonTown, Wizard101, Nanoverse Online, FusionFall, Disney's Pirates of the Caribbean Online, etc. I can't even fathom how Norton can stay on top of all the various popular sites out there for kids. Luckily I don't allow my kids to use social networking sites.
I think Norton staff needs to be watching more NickToons & CartoonNetwork, and spending less time watching SpikeTV & G4.
Please go to the Onlinefamily.norton website and download the latest version of Norton Safety Minder 1.1.5.15 to see if it works for you now. It worked for me.
Are you telling me that you are able to create an account, create a character, and actually walk around the town playing the game -- with OnlineFamily and NIS installed? Heh. I'd like to see a screenshot of it, because I don't believe you.
I’m glad you’re not questioning my skill level of the game J.I can handle a screen snap of the game (see below please), and yes, I was able to move around the character.
Thanks for the update. Please answer the questions below, and I will try to reproduce it again.
1.Type of Operating System and version (Windows XP, Vista, Mac, etc…)
2.Type of Web Browser and version(IE, Firefox, Safari, Chrome, etc)
TylerDurden, it's a fun game and it made me chuckle. That's why I want to reproduce the issue that you're all experiencing, so your kids will be able to play it. Yes, your kids will like it...maybe you too.
