Windows Vista home premium, IE8,it's fun got sucked into playing miniature golf for a bit, but can only play if I turn off both and tried turning off one or the other (NIS,NOF) but no luck.
I don't know why browser matters, since Toontown doesn't use it, but here are some screenshots for you...
Hey Tyler ,
same problem Im having.
(Edited image.)
Message Edited by robmp11 on 10-13-2009 06:02 PM
We are continuing to research the problem here.
One of the major issues is that we are seeing the toontown launcher crashing on login without any security products installed whatsoever, which seems to be the same behavior of what the original poster is describing.
While from time to time, the Norton Safety Minder blocks requests to specific sites based on a web supervision category. We haven't seen any problems with other non-security applications having conflicts with the safety minder. I doubt that toontown.exe installs a network driver that we would be conflicting with.
A few items would be helpful in clarifying this issue:
- Does the operating system indicate that a program closed unexpectedly? (the report bug page listed in the original post provides some compelling evidence that it does.). It appears that this is an issue with Windows Vista that Disney is already aware of.
- If it is some other issue (like the display of the watch dog blocking screen, or another error type returned by the application) then we need more details about the exact behavior observed (what screens are displayed? are current screens unresponsive? etc). Also, if the Norton Safety Minder blocked web requests from the application there should be an indication of blocked requests in the child's activity page on the OnlineFamily.Norton website, can anyone confirm blocked requests on their activity page?
edit: 'tylerdurden' has posted screenshots with an error message on the login page... can the original poster confirm that this is the behavior they are seeing?
- Just to clarify, has the web supervision setting been disabled completely and the problem persists? Has the safety minder been disabled (as opposed to uninstalled) and the problem still exists? If that is the case, then there may be a network driver issue.
Message Edited by andrew_d on 10-13-2009 05:39 PM
Ok,
new day... fresh coffee.. here we go.
I found a problem with Windows Vista operating systems that have not been updated causing crashing problems with Disney's toontown. I was able to successfully install and play toon town on vista Home premium only after running windows update.
I then installed the Norton Safety Minder and downloaded rules that monitor web activity and block gaming sites.
Norton Safety Minder is designed such that it should not interfere with other programs that connect to the web.
I was able to successfully login, connect, and play Toontown even with norton safety minder running, though the safety minder does appear to be blocking the requests based on the gaming category.
So the gaming category must be unselected to allow users to play toontown. We'll have our development staff take a look at what's going on with that. The next step will be to add a security product to see if that may be affecting the application.
My suggestion to those having problems right now would be to check to see that they have fully updated their operating systems using windows update, so we can eliminate that from the list of causes.
I will post an update with more info as I get it.
Message Edited by andrew_d on 10-14-2009 12:58 PM
Im fully updated with all my windows updates as of now 10-16-09 here is a screen shot of most all of the updates I have installed.
robmp11,
Thanks for your reply. Did it help after you ran the Windows updates?
Thanks,
Katie
No change been up to date on updates and even no changes as of 13 of October Microsoft big patch Tuesday. No luck
robmp11,
I just sent you a PM. You could access the message by clicking on the 
icon in the upper right hand corner of the page.
Thanks,
Katie
Wow. This is major Deja-Vu for me.
I have been trying to figure out why some of our computers could no longer access Toontown and others could. Disney's insists it is a firewall issue. But all my machines - six machines in total - run either Norton 360 v3 or NIS 2010. No problems. I had installed Norton Online Family on three of the machines my kids use. And now Toontown can not access the server on those three machines. Well, I disable Online Family and I still can not access the server. I figure it must be something else, so I totally disable the firewall, and Norton Online Family... and I still can not access the server. I just picked a laptop - now as I type this message - and made sure the Windows updates are current, they are. I disable Online Family... nope, I can log in, as always, but Toontown can not load the playground. (Above when I mention Toontown can not access the server, that is what I meant - I am able to put in account info and get to the main page, but when attempting to get to the server to play the game, it fails). I just now REMOVED Norton Online Family and then I reboot. Guess what.... I can NOW play Toontown on that computer!
It would seem to me that I have a 'smoking gun' in the Norton Online Family program. What concerns me more is that even though I disabled the program from the menu, it took a full uninstall to get access to Toontown back.
These computers are all different... all Vista, one is 64 bit, two are 32 bit. So now I know that doing an uninstall of Norton Online Family will allow me to connect to Toontown and play.... but I really like the program.
Does Norton plan on fixing this issue? And why does the disable option not allow Toontown to work?
Thanks
Andy
Just tried other two laptops.... a full unistall of Norton Online Family resolves my connection problem with Toontown's server on all these laptops.
These laptops are all different.... Toshiba Satellite with Vista Ultimate 64, Dell with Vista Home Premium 32 bit, and Acer with Vista Ultimate 32 bit. All are up to date on updates. All three of the machines were redone to factory defaults at the end of August in preparation for use for school and all updates applied. Two of the machines hardly saw any use and the one was heavily used and populated with various programs.
Message Edited by draexo on 11-17-2009 12:09 PM
Just to further clarify... I actually had gaming not being monitored. I only monitor, I do not block. I also totally disabled web monitoring and updated the rules. I also disabled Norton Safety Minder. No luck here. After uninstalling Norton Safety Minder, I was able to connect. I then downloaded the program again and viola! I can no longer connect to the server - even with Safety Minder disabled and even with it not monitoring web activity.... Microsoft OS is totally up to date.... and I have three laptops here with this issue as stated in my earlier post.
If you would like, I can video the entire process and send it too you... seems like a bit much though...
Hi,
I'm the product manager of Norton Online Family, and I tried this at home to see if I could reproduce the problem. (Katie is working very hard in order to try and reproduce the issue in-house). I had an odd problem - I actually couldn't get Toontown to successfully connect (i.e., to walk around - I was first able to create an avatar, but then couldn't even log in) even with the Norton Safety Minder uninstalled.
I did this on a new Win7 machine.
I'm contacting the Toontown people to discuss, but I wanted to let you know that we've seen some erratic behavior in the Toontown app on Win7 and are trying very hard to reproduce this in-house to find any specific link to coexistence with the Norton Safety Minder. Katie is going to be contacting some of you with follow-up questions to try and help us reproduce this.
Thanks!!
I am not running Windows 7. I have three machines affected. Vista 64 - which I have used for a while with Toontown, yet Disney tells me will not run Toontown, and two Vista 32s. I can only tell you what I have done.
Three machines. All connected to Toontown. Installed Norton Safety Minder. No more can they connect to Toontown. Disabled Norton Safety Minder. Still can not connect to Toontown. Uninstall Norton Safety Minder. Now I can connect to Toontown. Install Norton Safety Minder. No more can I connect to Toontown. Disable it, still can not connect. Remove it, and I can connect. Three machines, all different machines - an Acer running Vista 32, a Dell running Vista 32 and a Toshiba running Vista 64. I can repeat this over and over again until I am blue in the face.
These machines have either Norton 360 v3 or NIS 2010 on them. I have seven computers in all here and six run a Norton firewall anti-virus product. I like and will continue to use Norton products, I just wish I could use Norton Safety Minder!
And believe me, I know there are sometimes issues with Toontown not running... sometimes it is security settings in Internet Explorer, sometimes graphic drivers need to be updated. But these machines all ran Toontown in the past fine.
Thanks
Andy
Like all the others, I'm experiencing the same problem. My children have been playing toontown just fine for 2 years (windows vista basic/ Norton Int Security 2009). I just upgraded to Norton Int Security 2010 and added Norton Safety Minder and guess what... Toontown will not load and it's happening exactly as the others have mentioned. Please add me to the list of people to notify when this is fixed. I cannot believe this issue has been going on for about a year based on the posting dates. Please help. Thanks.
Hi There,
We're trying to reproduce this in-house - we've tried so far on several machines, but haven't yet been able to get a machine where the install of Norton Safety Minder prevents Toontown from working. Unfortunately, since the Toontown app is a bit erratic, it's made it harder for us to troubleshoot. But we're still working on it.
I've copied all the team's engineering leads on a thread about this issue, so hopefully we can get something solved soon.
In all seriousness, I would gladly send you one of my affected laptops as long as you promise to send it back.
I HIGHLY SUSPECT that for whatever reason, the "toontownlauncher" process is being blocked by something SafetyMinder does to
the computer.
I have sent you additional instructions via the community Private Messenger system, please look for the 
in the upper right hand corner of any community page.
Matt
Thanks for your patience. We are trying to reproduce it in-house actively on different Operating Systems as well working with Toontown on the issue. We were informed by Disney that Toontown isn’t yet optimized to run on 64-bit Operating Systems thus there is a possibility of encountering issues trying to run Toontown Online in this environment.
As soon as we have any updates, we'll let you all know.
Thanks for your cooperation!
Katie
Message Edited by Tim on 12-02-2009 02:41 PM
While we wait patiently, the data Matt took from my computer was a Vista 32 bit install, not a 64 bit install. Disney tech support actually told me that TT will not run on Vista 64, but they had no comment went I told them I had run it for a while on three separate 64 bit installs. (That's tech support for ya!) Minus the Norton programs, the only thing the computers have in common it the router and ISP (A Linksys WRT54G and Time Warner). How about everyone else with this issue? What router and ISP do you use?
It would be good to compare notes.
Hi draexo,
Thanks for the update. We are actually testing on different Operating systems (not just 64-bit).
We will get back to you as soon as we get an update.
Thanks,
Katie