Email address, telephone for support as opposed to navigating pages upon pages of AI support

How does one contact a human Norton support desk employee ie.. one that breathes oxygen? Spent hours typing in my issue in different ways, to no avail. I don’t have the time to read 89 pages of responses. And then I have to spend ages trying different options to find contact details to email my issue, to no avail. The ‘contact’ item does not provide contact details. It just sends you down another AI rabbit hole.

Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

Hello @Louise_Winterton
Are you United States?
Norton support via Chat | Phone | Social Support.
No email.
Please review: How-To Contact Norton Support
Norton support United States 1-800-745-6061 or 1-800-745-6034

Support doesn’t exist. All Norton has is fanbois who “aren’t working for them” in the forums defending every bad move they make.
They keep customers at arms length, by design. They have ZERO respect for their customers. Worst company I’ve ever dealt with.

Hi. I’m UK based.

You have posted in the 360 for Android/iOS. Do you have an issue with your mobile devices that we might be able to help with?

Despite the experience @BabyFarqs has had here, there are members that can offer solutions to issues with the Norton products.

Norton Support Phone Numbers
United Kingdom: +44 (0)20 7616 5600

Please review: How-To Contact Norton Support

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Hi @peterweb I’m trying to get an answer on this issue. Scan Complete. Malware Found

Think it’s # 440800

Unfortunately I cannot reply with a link so cant make it easy for you to find.

It’s great that community members can help. Just not sure why one has to rely on users to address issues I would expect a supplier to address. Must save them a load of ££s. But thanks.. I appreciate your input. Thanks also @bjm for the number.

space link to break link
https: //community. norton. com/t/scan-complete-malware-found/440800

Preformatted text </> to break link


https://community.norton.com/t/scan-complete-malware-found/440800

https://community.norton.com/t/scan-complete-malware-found/440800

Hello @Louise_Winterton

Hello @Louise_Winterton

Please step thru Norton Support here to reach Norton Chat agent.

  1. Verify registered email address with one-time passcode sent to your email account.
  2. AI agent “How can I help you today?”
  3. Type your message
  4. AI agent offers preset solutions.
  5. AI agent “Do you need assistance with anything else?”
  6. Type your message
  7. AI agent “How may I be of assistance to you today?”
  8. Type your message
  9. AI agent “In a few words, could you let me know how I can help you today?”
  • type “agent” three times to reach a human agent

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Explore other contact methods →

View phone number → Select your country:

  1. AI agent requests verification code:
  2. AI agent authenticates you.
  3. AI agent “How may I help you today?”.
  4. AI agent offers preset solutions.
  • speak “agent” three times to reach a human agent

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Contact Chat Support and Norton Phone Number (related notes here)

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Thankyou

1 Like