I also received an email from: norton[at]nortonfromsymantec.com
And a reply to: reply[at]nortonfromsymantec.com
Subject: [bad text]
It had my first and middle name.
It said get Norton 360 Version 4.0 Now .......then a Free Update Button. Of curse I would never ever click on some thing in the email. But I wonder was this a legitimate Email from Norton ?
Next question, I have a desktop, but also have a Netbook will 4.0 work on it? 360 v3.0 works great. It has XP and IE7.
Very wise to ask first -- someone else has just posted who did download and has a black screen although we are not yet sure whether that is due to malware or to a fault with the laptop.
If you want to upgrade to Norton 360 V4 the safe way is to download this file from the Norton website and install it on top of your existing installation. It should activate using your V3 KEY for the rest of your subscription.
New N360 V4:
Click on the link that matches your version:
Norton 360 v4 Standard: www.norton.com/n360s_4 <<=== This version has 2 GB of online storage
Norton 360 v4 Premier: www.norton.com/n360p_4 <<=== This version has 25 GB of online storage
Make sure you download the version that matches the one you already have or your key will not work.
I see that Norton has just introduced a netbook version of Norton 360 -- used to be only for Norton Internet Security -- and it is so recent that although it is listed on the All Products page of the Norton website I'm still waiting for the link to bring up information about the Netbook version of N360 !!!!! Perhaps you'll have more luck in a whle!
Unfortunately you would have to buy that since the keys are not, as I said, interchangeable.
If V3 runs fine on your netbook I think V4 ought to run better since V3 is based on the Norotn 2009 engines while V4 is updated to the 2010 engines and use less resources.
The main difference in the netbook versions, so far as I know, are that certain background tasks do not take place while you are running on battery and that the screen resolution has been extended to match that on most netbooks.
CHeck that link for more information but at the moment I've just got a "Can't connect" error message ....
As always, Thank You for the fast reply and help. Also for the links.
IMO Norton should not send an email with a Download button. I tell every body in the family never ever click on a link. The best way would have been, just to let us know about the free upgrade with out a link or download button. Don't think the did this with the last upgrade from v2.0 to v3.0
Like this upgrade since I can install it on top the V3. Glad to be able to upgrade the Netbook also. I have a license for 3 PC (standard) 360 v3.0
Interesting because if it is not Symantec, Symantec can take immediate action to refute the website and have it pulled. After all the page is a dot com. With the actual email it would be interesting to see where the button links to.
I saved the Email, but I'm not going to click on the link or download button. Do you want me to copy part of it and send it to you? Don't want to post the link on the boards.
Never seen an email where the Subject line said: [bad text] ???
My biggest surprise was the Norton would send this in an email, where the always warn, not to click on a "link"
I saved the Email, but I'm not going to click on the link or download button. Do you want me to copy part of it and send it to you? Don't want to post the link on the boards.
My biggest surprise was the Norton would send this in an email, where the always warn, not to click on a "link"
No please do nothing at this time. Perhaps, assume that this is fake rather than real for the moment. The matter has been raised with Symantec and am waiting a a response.
I have asked Norton to say whether or not this is a Norton email. If they post here their name will be in red.
On posting a copy of the email the best thing to do, and the safest since it does not involve opening anything, would be, if you are using Outlook Express, to:
Right Mouse Click on the line the pane that contains the To and From and Subject, Date time information -- see image -- and select Properties.
Then on the Details TAB and the Message Source button.
That will bring up the coding of the message with all the routing information and where it really came from.
If you click anywhere within that information and then:
CTRL + A to select all the contents
CTRL + C to copy all the contents to the clipboard
Then open the message editor here to post in the forum and once it finishes setting itself up and the toolbar shows make sure the cursor is flashing within the editor and CTRL + V to paste the contents into the reply editor.
And post it here. BUT after you paste into the message editor you may want to put XXXXX instead of your real email address where that shows in the Message Source.
Thanks for the source information. I'll have to leave it to others to interpret.
From a Whois query it looks as if nortonfromsymantec could be a genuine Norton site but whether the message is or not I don't know. I waiting for information from Norton.
Thanks for asking ... before clicking on anything!
If you decide to upgrade to V4 I suggest you download to your computer and save the complete file I linked to in an earlier message and use that. It has the advantage that you can save the file in case you need it again.
Hi, I appreciate the information, however I wonder why Norton 360 wouldn't take care of this through automatic updates? Therefore I'm still reluctant to click on anything until I'm triply sure this is legit. Thank you!
Hi, I appreciate the information, however I wonder why Norton 360 wouldn't take care of this through automatic updates? Therefore I'm still reluctant to click on anything until I'm triply sure this is legit. Thank you!
I tend to agree with you. We know that the address's belong to Symantec and it is possible that someone has produced an email that mimics an original. However, I understand that in your case the pointers are also to official sites, so no phishing.
Meanwhile, just obtain any updates (say to N360 v4 by downloading directly from symantec web site.
Norton does not provide updates to a new year's program through live update. For instance if you have N360 version 3 and you want version 4, then you have to either download it from the Norton website or use a boxed copy of the program. You will recieve program updates thru live update for updates within the same year's program. For example if they come out with another update to Version 4 and you already have version 4 installed and still have a valid key, then you will get the update thru live update.. Hope this assures you carole.
Recently also got an email purporting to be from nortonfromsymantec.
It stated that i had only 2 days of subscription remaining. This was not correct.
and this is why i suspected the email.
My issue is why would Symantec send out a patently false email? This i would consider to be spam.
So again, are symantec sure that they are originators of this email? The links do appear to point to actual symantec sites.
the email is below.
To view this message as a web page, click here. Your Norton™ 360 is about to expire. Two days left
You are only protected for 2 more days!
Standard $129.99 1 year protection
Norton™ 360 is protecting your PC against viruses, spyware and other malicious software. But your protection expires in two days. If you wait, you could be leaving yourself vulnerable. So buy now, protect yourself, and save $20
PC security defends you against a broad range of threats
Identity protection safeguards you against online identity theft
Automatic backup and restore protects your important files from loss
PC tuneup keeps your PC running at peak performance
2GB secured online storage
Standard $129.99, Save $20
$109.99*
1 year protection Windows XP/ Vista/ Windows 7
PROTECT YOURSELF WITH NORTON™ 360. Buy now and save $20
You have received this message because you have registered for a Symantec product or downloaded trialware. At the time, you expressed an interest in receiving information, as it became available.
* Plus tax (if applicable). Valid in Australia only for downloadable product through this online offer. Prices may vary. Box for display purposes only. ONE-YEAR PROTECTION: With this service you receive the right to use this product on 3 PCs during the service period, which begins upon initial installation. This renewable service includes protection updates and new product features as available through the service period, subject to acceptance of the Symantec License Agreement included with this product and available for review at www.symantec.com.au. Product features may be added, modified, or removed during the service period. Subsequent renewals are available through an annual subscription.
Norton does apparently send emails out but you are right to query this if there is a discrepency as you say.
If you have checked your system date and time and they are correct the best thing for you to do is to contact Customer Support using the CHAT system since data bases do get out of synch. You should first check your Norton Account and make a note of what that shows. There is a Subscription Status link (in NIS 2010 which I use so I imagine it is similar in N360) so you could use that.
You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so since you are in Australia/Tasmania (I imagine <s>) I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
Meanwhile I've flagged this for Norton Staff attention so they can trace the links and confirm the validity.
