Error 2061

Norton 360 for Windows
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Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I can’t activate my norton 360 and now my computer is unprotected

Detailed description: I can’t activate my norton 360 and now my computer is unprotected

Product & version number: Norton 360

OS details: Windows 11

What is the error message you are seeing? 2061

If you have any supporting screenshots, please add them:

2

What security solution before Norton?

may be related:
https://community.norton.com/t/error-2061/369027

Activate your Norton subscription [here]

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AI Overview
If you’re encountering Norton 360 activation error 2061, try running LiveUpdate, checking the Norton Services Status page for known issues, and ensuring your VPN is disabled, or, if necessary, uninstalling and reinstalling the product.

Here’s a more detailed breakdown of troubleshooting steps:

  1. Check Norton Services Status Page:
  • Visit the Norton Services Status page to see if there are any known service interruptions or outages that might be causing the issue.
  • If there’s a reported problem, wait for the service to be restored before attempting activation again.
  1. Run LiveUpdate:
  • Open your Norton device security product.
  • Right-click the Norton icon in the notification area and select “Run LiveUpdate”.
  • Repeat the process until you see the message, “Your Norton product has the latest protection updates”.
  • Exit all programs and restart your computer.
  1. Verify Region Settings:
  • Go to Start and open Settings.
  • Click on “Time & Language” and then “Region”.
  • Ensure your current location is selected under “Regional format”.
  • Restart your computer and try activating the product again.
  1. Disable VPN:
  • If your device is connected to a VPN server, temporarily disable or disconnect the VPN connection.
  • Try activating the Norton 360 app again.
  1. Uninstall and Reinstall:
  • If the problem persists, uninstall and reinstall your Norton product.
  • Make sure to download a fresh installer from your Norton account.
  • You may need to use the Norton Removal Tool to ensure all traces of the previous installation are removed.
  1. Check for other issues:
  • If you are still encountering issues, you can try running the scan diagnostic tool and the auto fix tool.
  • The auto fix tool can sometimes find installation issues or other problems that might be preventing activation.
  • If you are still having issues, you can try reaching out to Norton Support for further assistance.
3

If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store.

Users may contact support…request new Key term added to current remaining days.

~ this process [here] works for me to reach: Live Agent
Norton support via Social Support | Chat | Phone [here]

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Sign In and Enter New Product Key [here]

png_20391
png_20391484×129 11.6 KB

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  • Returning customer? Sign In [here]

png_20394
png_20394386×203 36.4 KB

png_20391
png_20391484×129 11.6 KB

png_21126
png_21126486×129 19 KB

png_21127
png_21127770×360 53.6 KB

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System requirements to install and set up Norton protection [here]

4

@Jay_Marshall Is your install of Windows 11 running in S mode by chance?

SA