Good morning all.
Just FYI. I have used a registered copy of Malwarebtyes 1.39, IOBit SECURITY 360, SPYBOT, AD-AWARE, NORTON Antivirus with Anti-Spyware, Windows Defender, and other anti-spyware programs using the FULL SCAN setting. No joy.
Baldy
Baldy: Are we to take it that you still haven’t solved your 3039,1 problem? Why won’t Norton come up with a proper solution?
SGOPALAN
I am using an alternate work-around for the time being. It is on the Advanced Protection line to move the cursor to the right until the IGNORE window opens. I then click on IGNORE which allows you to move RED indicator to the left which turns it GREEN.
You also need to click on the Computer SETTINGS which will give you the SONAR Advanced Protection option. You need to move the RED indicator to the left to turn it GREEN.
According to the NORTON Tech Rep that as long as you have a GREEN indication on the NORTON icon in the lower right corner of your screen, your computer is protected. You can take that for what's it worth.
My subscription has 160? days until renewal.
Good luck.
Baldy
Baldy,
Even if you do have a red X on the Norton icon down there by the clock you are still protected if you run scans frequently. I was running the full scan 4 or 5 times a day.
They only thing that isn’t working under the red X is the real time protection.
I might as well say the following anyhow but it should only be used in a desperate situation and after getting advice from one experienced in malware removal.
First I uninstalled NIS using the Norton Removal Tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
and then removed its leftovers from the registry and files and folders by searching the hard drive for Norton and Symantec.
During the 3 days I used Windows Firewall and Windows Defender.
Then I defragmented the hard drive, used Windows disk cleanup and the following programs (which none found anything wrong but still…):
Malwarebytes’ Anti-Malware 1.38
Trend Micro HijackThis 2.0
Silent Runners revision 58
RootRepeal 1.2
GMER 1.0
Windows Defender
WinPatrol Plus 16.0
Spybot Search & Destroy 1.6 (full immunize)
SanityCheck 1.0
BCWipe 3.0 (to wipe the free space on the disk, the file slack space and the swapfile/pagefile)
myNetWatchman 3.53 (Note: This doesn’t work with NIS firewall but it will during the 3 days of Windows Defender. This has come in handy many times in the past for me to “detect” malware because whatever that malware is trying to receive incoming communications from may be caught by my firewall so if I go mynetwatchman.com and log in I can look at “myIncidents Today.” Then I go over the list and use that as a hint of what to scan for since that may be what is trying to communicate with the malware, if any, on my computer.)
Then after 3 days of NIS being uninstalled I used SDFix.
Instructions:
http://www.bleepingcomputer.com/forums/topic131299.html
Get a copy of the program:
http://www.bleepingcomputer.com/files/sdfix.php
Then the rest is history about how this problem as resolved for me in my previous post here that starts with “I don’t mean to count chickens too soon after they hatch”:
http://community.norton.com/norton/board/message?board.id=nis_feedback&thread.id=13671&view=by_date_ascending&page=36
So, it’s been several days and NIS is still running normally.
Baldy,
Unfortunately, "Ignoring" the problem, is not the same as eliminating it. It only ignores it. This has been discussed by others earlier in the thread.
Verlyn
Yeah, that only keeps the notice from popping up but doesn’t fix anything.
Rebjen,
Your DNS has been changed.
One option is :
Go to control panel --> network connections --> your connection -->
right click properties --> and set it to automatically
If that does not work, go to the registry then search for DhcpServer
or
DhcpIPAddress, then delete any IP address that have been set.
Also it may be good to run a registry cleaner. I strongly recommend this in this type of case. Otherwise, I don't normally :-)
Message Edited by plb4333 on 07-26-2009 11:26 PM
EEngineer,
There seems to be a common denominator with this kind of error and also a redirect from google searches. Just as a earlier post from Rebjen on the 11th describes, in this regard. The solution to both 3039, 1 error and redirects from google seems to be the same. My reply can take care of this dilemna. The 10 min duration seems to be related to dns connections and the registry entry that initiates behind the scene.. I've seen that you haven't mention using a registry cleaner. I strongly recommend one, just for this kind of scenario.
-----
Your DNS has been changed.
One option is :
Go to control panel --> network connections --> your connection -->
right click properties --> and set it to automatically
If that does not work, go to the registry then search for DhcpServer
or
DhcpIPAddress, then delete any IP address that have been set.
Also it may be good to run a registry cleaner. I strongly recommend this in this type of case. Otherwise, I don't normally :-)
Message Edited by plb4333 on 07-26-2009 11:22 PM
Message Edited by plb4333 on 07-26-2009 11:28 PM
Hi everybody,
A latecomer to this thread (and newbie), I have been battling with this 3039,1 for ages (I don't remember ever spending so much time trying to make a piece of software work since I took up computing some 20 years ago, in the days when Norton products were a joy to use!). But I still haven't got anywhere and am now well and truly fed up.
I have 3 (Dell) machines, set up in a similar manner with by and large the same software. Each has a primary drive with separate partitions for the OS (XP Home / SP3), applications (including NIS), and data. NIS 2009 has behaved impeccably on 2 of the machines, but on the third machine has flagged the 3039 error ever since it was first installed in December 08. The Help Desk people of course weren't able to solve the problem, nor did the numerous remove/ wipe/reinstalls I've done.
Somehow I managed to get to the state where the 3039,1 error window would flash up some 5-10 minutes after boot up, but if I simply closed it the System Tray icon would stay green. I took this to mean that auto-protection was running, even if the Sonar Advanced Protection element wasn't, which I could live with. The only other NIS performance quirk was that it would take 3-5 minutes for "Settings" to open.
After ploughing through this thread, I decided to try to resolve the problem rather than simply live with it. Unfortunately I'm now worse off than before!
I've scanned the machine with MBAM / SuperAntiSpyware / Windows Defender / SpyBot / F-Protect Blacklight / Panda AntiRookit / AVG anti rootkit and SDFix without finding a thing. I've also reinstalled MDAC. My last move was to wipe NIS with the Removal tool (ran it 3 times), remove all antispyware products then run CCleaner to tidy up the registry etc, taking care to remove any specific references to Symantec. I reinstalled NIS 2009 and, guess what, the 3039,1 error screen pops up after 5-10 minutes. But this time, the System Tray icon stays red and so I assume I have an inadequate level of protection. The only up side is that "Settings" now opens in around 30 seconds or so!
Please, please can anybody help me? It irritates me intensely that the nobody from Symantec seems to have identified the root cause(s) of the 3039 error, but it equally irritates me that I can't simply get the software to run without the Sonar element - why offer an option to turn this off if it doesn't work?
njh wrote:Hi everybody,
... NIS 2009 has behaved impeccably on 2 of the machines, but on the third machine has flagged the 3039 error ever since it was first installed in December 08. ...
... I reinstalled NIS 2009 and, guess what, the 3039,1 error screen pops up after 5-10 minutes.
...
njh, have you considered beta-testing NIS2010? It might be worth the effort (which isn't very much). Try this link: Norton 2010 beta.
Good luck
mijar
I downloaded and installed the Norton 2010 Beta software and I have not had the 3039.1 problem so far. I has been about 5 hours since the install.
Baldy
Baldy wrote:mijar
I downloaded and installed the Norton 2010 Beta software and I have not had the 3039.1 problem so far. I has been about 5 hours since the install.
Baldy
That's great to hear. Hang in there.
X <= fingers crossed.
Thanks for the suggestion, mijcar. Unfortunately I haven't managed to get the beta on to my machine yet (can't get past the download manager telling me that it can't install automatically then sending me to a feedback form). I'll have another go soon.
njh
XP3, Firefox 3.5.2, IE8, NIS 2009 (16.5.0.135), SuperAntiSpyware, Windows Defender, never had a virus yet!
njh wrote:Thanks for the suggestion, mijcar. Unfortunately I haven't managed to get the beta on to my machine yet (can't get past the download manager telling me that it can't install automatically then sending me to a feedback form). I'll have another go soon.
njh
XP3, Firefox 3.5.2, IE8, NIS 2009 (16.5.0.135), SuperAntiSpyware, Windows Defender, never had a virus yet!
How far into the process did the download manager get before giving you the message? It may be possible to grab and copy elsewhere the installation package before you respond to the dialogue. On XP, they are stored in C:\Documents and Settings\All Users\Documents\Norton\{NISPB3-B111-FSD73-C084B04B4F12}, but there is probably an intermediary location in which they are unwrapped -- you might have to do an advanced deep search (system files and hidden files) looking for all files created on the date of the download. Just a possibility.
I still would be concerned about the thwarting of the download manager. Have you tried the suggestion I made elsewhere for a better uninstall: Deleting the two previously build folders: Norton and Norton Installer, existing side-by-side somewhere in the Documents subfolders? The existence of these folders and their contents could possibly be blocking the actions of the download manager - I have no real idea other than that that is a possbility.
njh,
If that beta package is a normal install file there’s 3 things you might be able to do.
First, it is possible that you are losing connection with the download source at the time of installation.
Once you selected to download this file and the options window pops up, don’t select “Install.” Select “Save” then choose to save it to your desktop for easy access.
If you are using dialup it is highly likely that you are losing the connection given that it is such a big file.
When I was on dialup I monitored it. A download would start at 7kb then over 5 minutes or less dwindle to a speed of 1kb or 2kb and then it would just die and if it did continue at 1kb or 2kb then the ISP cuts your internet connection at 20 minute intervals. Or if you have your connection setting are to turn itself of when idle, it will do that during a download because ISP’s and Windows refuse to recognize that traffic on your connection as active. We can put a man on the moon and create bombs that can kill 20 million people in 5 seconds but only HTTP requests are used proof of activity on an internet connection.
Secondly, I recommend always keeping a copy of Opera handy because regardless of your internet connection and regardless of what IE and FF claim that they can do, Opera will efficiently resume a broken download where it was put on hold or the connection was lost.
Thirdly, if you “it can’t install automatically” you may not be the Administrator of the computer and would need permission to install software. It is also possible that you are the Administrator but could be on a user account you made so check that and log into Windows as Administrator.
For those who don’t know why I would suggest the Administrator/User Account thing, people do that because certain baddies can’t function on a user account that could possibly go into action on an Administrator account since a user account can be restricted in a variety of ways. Extra security.
Message Edited by jaronuts on 08-07-2009 08:58 PM
Like everyone on this issue, the error message is a nuisance. I just installed Windows 7 Ultimate and NIS 2009 so this is a clean install on an IBM laptop. I have spent days on it by uninstalling and reinstalling NIS 2009. Since this is a clean install, I should not have a virus but I ran Malwarebytes' Anti-Malware and my system was clean. After reading 375 messages on this error. I think installing NIS 2010 beta is a fix for the “3039,1 error”
I installed it this morning and have not had the error message pop up. The only downside is that the subscription for this beta is good for 14 days. I have an e-mail to tech support to extend the subscription since I have over 300 days left on my NIS 2009
I also have NIS 2009 installed on a Toshiba laptop and have not had the error message pop up so I don’t know if this is an isolated issue with IBM. Many others on the forum have mentioned this error with their Lenovo and IBM computers. . Good luck to all.
flee -
The current released version of NIS2009 (ver. 16.5.0.134 / 135) does not support Win7. The patch to bring it up to ver 16.7.2.9 which is Win7 compatible has just started to be limited released via Live Update service. Notes on this are available here. You can use the 2010 BETA for a week if you want to and then the update should be more readily available.
I'm surprise that our problem is very same. I contact for online service and request them to fix.
I believe this problem is #1 issue on NIS. They should know how to do. (I hope they will install new service pack to me,
I saw some topic about new service pack)
Once they found this problem. They take less than 1 sec and said "It should be root kit virus".
I'm no idea what happen. I used NIS2009 (still have 210 days) since first day on this computer. I'm not sure true or not.
But they transfer to "fee-base" service. and They prefer to charge me AUD$139 before remove virus.
I'm no idea why I need to pay this money. I paid anti-virus for protect virus. If they anti-virus not work, why I need to pay more.
(and I'm more than 90% confident that no virus on my computer. I also no any evident that they try to test.)
I dig more detail on this problem and found that windows alert NIS2009 (16.5.0) some driver isn't compatible on WIN7.
I just need to wait for new update. I removed NIS2009 and install Avira antivir (free) and install firewall from COMODO (free).
Both of them working well. (Special COMODO, I shown more detail than NIS2009. I'm not understood all but It's cool)
I still though virus remove charge is terrible thing. If it's virus on my computer, Norton should take more response on this. They should not try to charge on their fault (hole on anti-virus system). If it's no virus, Why I need to paid this charge? (Shall I charge them back for loss my working time, play on my computer, risk on my computer and poor service????)
Thanks,
Pokpong S.
psangtubtim,
My opinion is that they don't care because it is not affecting a "lot" of users.
I think they are waiting on us to stumble across the cause of this and then they will fix it and in the update section they may say they figured it out or discovered it when they didn't.
Look how long this has been going on, 1 more month and it will be a year.
They have proven that this is of no interest to them.
Someone here will find the cause and possibly the fix, not Symantec.
Punish them! I will not renew my subscription