Error "3039,1"

Norton Security | Norton Internet Security
401

I apologize if this has already been tried but this is the fix I know of right now that works for most people: ·

 

Before following the rest of these instructions, you will want to find the location where it will be able to find the necessary files to run the tool. These files are usually located in C:\Windows\servicepackfiles\i386. You will also need to check if you have a Windows XP installation CD o If you are not able to find the servicepackfiles folder and/or do not have the Windows XP installation disk, you can look for the folder C:\i386. If you have that location it will also work for these uses. Once you have verified that you can find one of the above folders, then navigate to C:\Windows\inf. This folder may be hidden; to view hidden files and folders, open My Computer and click on Tools at the top of the page, then scroll down and choose Folder Options... In the window that opens, click on the View tab o Scroll down on the list until you see Hidden Files and Folders. o Click on the circle next to Show hidden files and folders, then click Apply, then OK  Find the file named Mdac.inf, right-click on it and choose Install · You will be prompted that files on the Windows Service pack disk are needed, and it will ask where they are located. Type C:\Windows\servicepackfiles\i386 into the field (or C:\i386 if you were unable to find the servicepackfiles directory)  At about 50% through the installation, it will ask for files from the original Windows XP CD. If you have the Windows XP CD, please insert it into your CD-ROM drive and use the Browse button to locate the i386 folder on the CD. If you do not have the Windows XP disk, specify the C:\i386 folder. Type in the location of the files and press OK.  After it is complete, you will need to reboot the computer. · After it is finished rebooting, check to see if the error is still persisting.

Message Edited by transient on 09-10-2009 02:39 PM
402
transient wrote:

I apologize if this has already been tried but this is the fix I know of right now that works for most people: ·

 ....

Transient, there are a lot of good things about a Windows repair; and I think it might be a good suggestion, certainly worth considering.

 

It is one that I tend to avoid, because it is neither here nor there.  It does not restore the entire system to its original state, which means there are applications now on board that may be set up to work with Windows the way it was prior to the repair; and this might either break them or (worse) cause problems down the road.

 

I also enjoy the pure state of a restored system.  It just goes faster and has fewer potential problems.  And so many users have problems because of an out-of-date third party application that (for example) worked well in XP1 but can't really cope with XP3 and keeps corrupting files or space needed by other applications.  A rebuilt system exposes a lot of those, makes the user rethink each app he or should puts back in place ("good grief, what do I need that for?!") and just produces a healthier environment.

403

Hey no problem, I just figured I would relay information coming from Symantec KB docs in regards to working around this issue as it seems to be a major one.

404

Vista Home Premium system with NIS2009 which has been running for several months. 

 

Last week, out of the blue, I got a "Live Update Failed" message along with instructions to use Norton Removal Tool to remove and re-install NIS. 

 

Tonight I ran the removal tool and was directed to download and install NIS10UPEN.exe.  Did that with apparent success, but after about ten minutes of running I have a red At Risk flag in my Gadgets area, and a message about Error 3039,1 and SONAR Protection being off or broken.

 

If I have to remove NIS from my system again, I am not going to re-install it... but I thought I'd post in this thread in case anyone from Symantec is still working this problem.

Message Edited by EddyKilowatt on 09-13-2009 10:33 PM
405

Could it be possible that norton fixed this with the latest updates? The error stopped popping up in the last couple of days…

406

Hi,

sorry the problem not solved. I installed yesterday from updade-center and have this problem.

rombo

 

407

NIS 2010 – Error, Module-ID: 3039, Error-ID: 1

(Windows XP Prof. German with SP#3, all updates, IE 8, NIS2010 v.17.0.0.136 German)  

 

“Same procedure as every year, James” – sorry – Norton? 

 

It is a very good service to upgrade products during the valid product subscription. Also start the product search tool from ‘Norton Upgrade Center’ and … no Norton product found. Upps, NIS 2009 is running. Repeat … the same result. Ah, I have dropped my Explorer Rights (see: MS ‘DropMyRights’).

Restart the Explorer with full rights and – very good – NIS2099 was found and I can upgrade to NIS2010. The automatic download with included installation of NIS2010 works fine. But for today, it was the last action – closing time.

 

Next day, after some time in the Internet – the 'One Click Support' starts and tells me an error: Module-ID 3039, Error-ID 1. :-). Result: “At risk”, SONAR doesn’t work, the 'product self security' was off, …  Wonderful.

So I call the German hotline … and after 15 minutes, with priority ID, a nice voice asks “NIS2010?” Yes. “NIS2010 and the error is?” Module 3039, Error 1. “Please wait a moment, I will ask …” … 5 minutes later … “I ask my leader and, sorry Mr. …, you have a virus – this error message in NIS2010 means a virus” (nice information from support, when an internet security is running). “Or, you must reinstall NIS2010.”

Oh yes, I remember to this two standard answers ;-). But a virus is not very probable. So I will have a look here and found this thread and the solution for NIS2009 in post #5 from @Tech0utsider (10-19-2008) with the following points: 

 

First uninstall Norton via the Add/Remove Programs. Then, delete:

   1.  All Users/Symantec Temp. Files
   2.  All Users/Application Data/Symantec
        {in German: All Users/Anwendungsdaten/Symantec}
   3.  All Users/Application Data /Norton

        {in German: All Users/Anwendungsdaten/Norton}
   4.  All Users/Application Data/Norton Installer

        {in German: All Users/Anwendungsdaten/Norton Installer}
   5.  start>run>regedit>HKEY_CURRENT_USER>Software>delete "Norton" and "Symantec"
   6.  HKEY_LOCAL_MACHINE>SOFTWARE>delete "Norton" and "Symantec"
For Steps 5-6, make sure that you are on your local administrator account.

 

Then:
   1.  Run Norton Removal Tool.
   2.  Install NIS2010. 

 

(Good, if you have not more than one Norton product installed – when you must use the ‘Norton Removal Tool’!)

 

After this NIS2010 works without errors and the Product-Self-Check option was on. 

 

Results: both answers from support are wrong; the ‘Reinstall-answer’, because a simple Reinstalling of NIS2010 without deleting Directories, editing the Registry and running the Removal Tool is not a working solution. My wish for today: programmers will learn from mistakes in the past.

 

In this way … “The same procedure as every Year” – with good ideas but not really helpful in every situation. 

 

Best regards

408

Hallo JG,

 

thanks for your detailed information.

I did everything as suggested and now it seems to work perfectly.

 

Best regards

rombo

 

 

409

There is a good reason for this error ... norton is an inferior product, loaded with errors and resource killers. That so called performance bar that you see within norton is fake, and not accurate at all.

 

If anybody has norton or any symantec product loaded into their comp, contact me and I will show you step by step how to completely get it removed (including all the hidden files that symantec has disgracefully implemented into their software), that way you can regain all you system resources back that norton has been sucking up. You will notice a HUGE difference in speed and performance when norton is fully removed.(using the removal tool will still leave files on your system, as they wont let you fully uninstall on your own)

 

Then I will help you find a real antivirus program.

 

I would never sell and/or let any of my customers use any symantec products mainly due to the resource killer program named norton

Message Edited by SS-Computing on 09-30-2009 10:17 PM
410
SS-Computing wrote:

I would never sell and/or let any of my customers use any symantec products mainly due to the resource killer program named norton

I think that you still live in the stone age. You need to evolve. ;)

 

 

jAW

411

Iam not getting the error in 2 weeks and I did nothing. Maybe norton fixed it?

412

Yay! glad that Norton has got this one fixed. It should be “3039,0” anymore.

413

Not fixed for me. I installed NIS 2010 90 days OEM trial today and I'm getting this error all day. If I run Live update and reboot it's fine for a while, but after few minutes the error is back.

 

Has Norton not found a fix for this yet??  I was thinking of buying this new one, but if this is how it's going to be, it's not worth my 50 bucks.

 

BTW I'm using Win XP SP3 on a Dell Optiplex. NIS 2009 didn't have this problem.

 

Any word from Norton guys??

Message Edited by Patty on 10-23-2009 09:41 PM
414

I have been monitoring this thread for nearly a year.

I bought and installed the boxed NIS 2010 about 10 days ago, and the problem has not recurred.

415
verlync wrote:

I have been monitoring this thread for nearly a year.

I bought and installed the boxed NIS 2010 about 10 days ago, and the problem has not recurred.

 

Hi verlync

 

Thanks for letting us know that, it helps to build the picture of things.

416

Possible not fixed in trail version? Look at message #407 to solve the problem.

417

Well, I followed the instructions on post 407 and completelly removed IS 2010 from my computer, even removing all registry entries besides the ones mentioned. Or so I thought. Now that I reinstalled NIS 2010, it's giving me a "Your subscription has expired" message. What happened to the 90 days trial that I had installed???

 

Hello, Norton guys! Don't you care that you losing business over this? Can I get your attention here, please?

Or I'm gonna go get myself a Kaspersky if I can't find a solution for this.

 

It's really unaceptable that we have to go thru so much trouble and aggravation and waste so much time to install a program and have it working the way it's supposed to.

418

I reinstalled NIS 2010 on top of the expired subscription installation and run Norton Removal Tools again, and this time I've got the 90 days back. Then I ran Live Update. So far so good.

 

But..... few minutes later..... guess who's back???

 

So... yeah, still not fixed. I've tried everything suggested I could find on Google but no joy. I'd be glad if someone from Norton could say something concrete about this issue.

419

 edit update > Welcome back Patty....I was going to suggest... u should grab a new download...but, u were too fast for me..... ;-)

Hi Patty

re >  What happened to the 90 days trial that I had installed???

In my experience trial installs have only one install allowed.  If you're trying to re-install the same trial download...In my experience it will not work. 

 

Regards

bjm_

 

Message Edited by bjm_ on 10-24-2009 05:25 PM
420
Patty wrote:

I reinstalled NIS 2010 on top of the expired subscription installation and run Norton Removal Tools again, and this time I've got the 90 days back. Then I ran Live Update. So far so good.

 

But..... few minutes later..... guess who's back???

 

So... yeah, still not fixed. I've tried everything suggested I could find on Google but no joy. I'd be glad if someone from Norton could say something concrete about this issue.

I am concerned about your statement that you reinstalled NIS2010 "on top" of the expired subscription installation.  It sounds like the "expired" subscription version might be a working one and that somehow by reinstalling on top of it, you triggered the circumstances producing the error, maybe because it is not getting the updates correctly.

 

Is your old subscription expired?  Because if not you could have used that key to activate the "expired subscription" installation.