Since renewing my Norton 360 with Lifelock Select 3 weeks ago, I do not have access to any Lifelock benefits and my mobile Lifelock does not work. On myNorton I get an error code 32030 and a message telling me to renew my Lifelock subscription. Under manage my subscriptions, it lists the subscription I paid for, Norton 360 with Lifelock Select, and in my desktop software it tells me my subscription is active, but I cannot access it. I have contacted support many times and have been escalated to level 3 and promised call backs, but no one ever calls and every time I call, I have to reexplain the issue, even though I have a case number with screen shots and notes they still want to hear it again. One tech. wanted me to email him back a screen shot but the Norton mail server refused to accept my email. I gave that tech access to my computer to get a screen shot and still no call backs or resolution to this issue. What is going on! This must be fixed!
Somebody must have done something, because I just got an email from the support team regarding my Norton Escalation. They told me that they are working on this issue and will keep me informed.
My error, 32030, still exists and I cannot access anything related to Lifelock. I get no communication from Norton and when I contact them, they tell me that this kind of error takes time to fix. What? And what has happened to Norton? Have they gotten too big and can no longer support their product? So frustrating. Where is oversight and quality control? I have been a Norton subscriber since the early days of DOS and Windows 3.0. Would like to stay with them but need support to fix my account. Excuse the venting, just not sure what to do next.
RobJL:
I have contacted support many times and have been escalated to level 3 and promised call backs, but no one ever calls [...].
Support has a copy of the error, and they tell me it is escalated to level 3. Then they ask for a time for them to call me back and they never do call back.
We'll try to call attention. No promises. No timeline.
Support has a copy of the error, and they tell me it is escalated to level 3. Then they ask for a time for them to call me back and they never do call back. Multiple calls with same response, leading to no response. My Norton says I have an active Norton 360 with LifeLock Select subscription, but I can not access any LifeLock features, even with the Protection Summary they just sent me.
I received my Norton Protection Summary on my active Lifelock Select subscription, but every link comes up with the error 32030. (See attached pdf file). Will someone please fix this?