External drive, local backup disappears in Norton Cloud Backup module

Backups made to a local, external drive (usb) do not show in Norton Cloud Backup after the initial backup is completed. I get the message “No local backups created” with only the option to create local backup why?

Product & version number: 25.7.10308.945

UI version 1.0.99

OS details:

Edition Windows 11 Pro
Version 24H2
Installed on ‎7/‎13/‎2025
OS build 26100.4946
Experience Windows Feature Experience Pack 1000.26100.197.0

What is the error message you are seeing? See Description abo

ve

If you have any supporting screenshots, please add them:

der er en 25.8 hent den se om det løser dine problemer

Please review: here n here and may be related thread messages here