"Fix Now" can't enable virus protection on Windows XP, SP3

This is really frustrating because I don't remember agreeing to the upgrade to begin with. In any case, NIS is reminding me that my is at risk but when I attempt to use the "Fix Now" option or enable anti-virus protection nothing happens. I simply get a prompt looking like this:

 

NISNotFixed.JPG

 

The lack of explanation is frustrating. I'm not given any hint as to what to do next except try again. I pressed "support" in the upper right, but that told me that nothing was wrong.

 

So, help?

This is really frustrating because I don't remember agreeing to the upgrade to begin with. In any case, NIS is reminding me that my is at risk but when I attempt to use the "Fix Now" option or enable anti-virus protection nothing happens. I simply get a prompt looking like this:

 

NISNotFixed.JPG

 

The lack of explanation is frustrating. I'm not given any hint as to what to do next except try again. I pressed "support" in the upper right, but that told me that nothing was wrong.

 

So, help?

Didn't work, unfortunately. The system date and time are correct. Ran LiveUpdate until there was nothing left to download. Still can't get NIS to stop telling me my computer is at risk.

From the main user interface click on Support - Get Support. This will check your installation and fix what it finds.

No dice. I tried that originally and it still didn't fix the problem. Here's proof:

 

SupportNoHelp.JPG

 

I ran "Fix Now" again and it still couldn't actually fix anything. Any other ideas?

I also tried manually turning on Antispyware, Auto-Protect and SONAR Protection from the settings window, but when I press "Apply" nothing happens. If I press "OK" then come back to settings, all three are returned to off.

Do you have an AMD processor? If so, try turning off Anti Spam in your settings.

 

Not sure if it is the same issue, but see this post

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Will-NIS-2013-work-on-WinXP-SP3-computers-or-what-Is-someone-at/m-p/811794/highlight/true#M218104

 

I'm having the same issue.  I turn on all Antivirus, Sonar and Antispyware settings, select Apply, and Back.  When I go back into the Settings, everything is turned off.

 

I too have tried the Norton fixes with no luck.  I then started a Chat session and repeatedly was told a reprentative would be with me shortly.  After seeing that message 10 times over the course of 35 minutes, I gave up.

 

Not sure where to go from here.


apmarx wrote:

I'm having the same issue.  I turn on all Antivirus, Sonar and Antispyware settings, select Apply, and Back.  When I go back into the Settings, everything is turned off.

 

I too have tried the Norton fixes with no luck.  I then started a Chat session and repeatedly was told a reprentative would be with me shortly.  After seeing that message 10 times over the course of 35 minutes, I gave up.

 

Not sure where to go from here.


Sorry to hear you had to wait that long for chat.

 

If you have tried the suggestions in this thread, I would suggest trying chat again. Sometimes it does take a while to get a representative, but we hear the service is worth the wait.

 

Please let us know if you get the help you need, and what the solution was.

 

Hi,

 

Two simple things to throw out there. 

 

- Are you using a user account with Admin priveledges to change the settings?

 

- Have you rebooted after changing the settings.  It should not be necessary - but who knows unless you try it?  :smileywink: 

It looks like it's the same bug which was in the beta: http://community.norton.com/t5/Norton-360-2013-Norton-Internet/Can-t-enable-antivirus-auto-protect/m-p/787220

I have an Intel Core 2 Duo processor. Also, the link you sent me says the issue was "solved", but there is no actual solution in thread. Do you have any more suggestions, or should I go about trying to get a refund for software that doesn't work?


Louxvii wrote:

I have an Intel Core 2 Duo processor. Also, the link you sent me says the issue was "solved", but there is no actual solution in thread. Do you have any more suggestions, or should I go about trying to get a refund for software that doesn't work?


I don't know a solution to this issue. I gave the link because, I think, it is the same issue that you have, and if it is, then it was submitted to the Product Team so Symantec is aware of the problem. This is why it's marked as solved.


tbalint444444 wrote:

Louxvii wrote:

I have an Intel Core 2 Duo processor. Also, the link you sent me says the issue was "solved", but there is no actual solution in thread. Do you have any more suggestions, or should I go about trying to get a refund for software that doesn't work?


I don't know a solution to this issue. I gave the link because, I think, it is the same issue that you have, and if it is, then it was submitted to the Product Team so Symantec is aware of the problem. This is why it's marked as solved.


A practice done by the forum moderators BTW, not by those reporting the "issues", and one that (I believe) never made much sense because it heightens the likelihood for "issues" to get lost in the shuffle and thereby end up "falling through the cracks", just as this one obviously did...

 

Regards,

John

 


avjohnnie wrote:

A practice done by the forum moderators BTW, not by those reporting the "issues", and one that (I believe) never made much sense because it heightens the likelihood for "issues" to get lost in the shuffle and thereby end up "falling through the cracks", just as this one obviously did...

 

Regards,

John

 



I know, I also never marked my beta bug report threads as solved in the Beta forum board. I think it was Tim or another Admins.

Hello Louxvii,

 

I've sent you a Private Message ( icon on the top right portion of the forums). Please check this when you get a chance.

Hi, I'm having exactly the same issues on my Vista SP2 laptop.

 

 

Version: 20.1.1.2
Serial Number: 
End Point ID: 
LiveUpdate Channel: Traditional
Current SKU: 
Family SKU: 
Media SKU: 

 

 

I have been unable to use Internet Security for three days now, any suggestions would be great

 

 

[edit: Please do not post identifying information per the Participation Guidelines and Terms of Service.]

Sorry, didnt realise I was flouting the rules.

 

As before, any suggestions as to getting Internet Security running again would be great

 

I went through all of the steps mentioned and wasn't able to fix.  I ended up uninstalling and reinstalling.  Runs fine now.


apmarx wrote:

I went through all of the steps mentioned and wasn't able to fix.  I ended up uninstalling and reinstalling.  Runs fine now.


Glad to hear you found a solution.

 

Maybe others can try reinstalling.