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Issue abstract: “Spot the Station” is causing an error when being scanned
Detailed description: After searching in the Google Play Store for “Spot the Station” and opening it, the scan that usually takes place at the bottom (usually coming up with Safe), is just showing “Error”. It’s only happening for this app as far as I can tell, other apps scan fine.
I’ve seen this once before with an app that literally just came out, but the error went away (replaced by Safe) after a month or so - however “Spot the Station” has been out for a long time, so not sure why it’s doing this.
I’ve made sure the Google Play Store is up to date as is Norton, and phone restarted - no diff.
Okay thanks for confirming you’re getting that same “Error” when Norton goes to scan the app, and looks like you downloaded it anyhow and it seems to run fine, which is good to know.
I guess I’m concerned why it’s saying Error for? My paranoid side says there may be a problem with the STS app that’s causing this (potentially security risk?) so I’m leery to download an app that Norton is having an issue with.
Okay, guess I’m wondering more about what we’re supposed to do when we get that Error - let’s see if anyone else has seen this, if not I’ll check out the Chat option in the app to see if anyone can help there.
Sorry I’m late to the party here. I can confirm what you are seeing in the Google Play Store with the scan result showing Error. And it does seem to be just for that one app.
I’ll try to escalate this to my Norton contact.
Ok thanks @bjm - weird, I have tried restarts, and I’ve also tried on at least 2 Android OS’s, same issue… on a hunch I tried clearing the Norton 360 app cache, did a device restart, and checked again → still same error - sorry for the late response BTW, I was offline for a bit - thanks for all the feedback!
Okay thanks @peterweb - yeah that’d be great if we can have some feedback from Norton if they see the same problem - it’s really weird it’s doing it to just this one app (at least in the ones I’ve tested) - the Dressipher app (https://play.google.com/store/apps/details?id=com.barkunjgames.dressipher&hl=en_CA&pli=1) gave me that same error when it initially came out, only other time I’ve seen that - but a bit after (think a month?) Dressipher was out it was scanning normally (Safe) like everything else - but Spot The Station is still erroring…
- sorry for the late response BTW, I was offline for a bit - thanks for all the feedback!
