Getting error when installing Norton Family

Norton Family | Parental Control
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: I am trying to install Norton Family on my laptop which has Windows 10 and Norton 360 Deluxe installed on it. I get an error saying my Norton needs to be updated to the newest version. I have already removed and reinstalled Norton so it should be at the newest version. How do I get around this error?

Product & version number: Norton 360 Deluxe

OS details: Windows 10

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Norton 360 Deluxe v25.1.9816
are you trying installer from https://my.norton.com/extspa/nf/dashboard

859
859380×334 60.9 KB

858
858335×148 25 KB

860
860639×476 29.4 KB

861
861556×372 47.6 KB

862
862496×330 13.4 KB

863
863492×353 28.7 KB

864
864556×400 50.4 KB

866
866556×398 44.8 KB

Edit device assignment on your child’s device here Aug 2024

Enable Norton Family browser extension here Dec 2024

Norton Family Support Home here Aug 2024

867
867388×163 48.7 KB

869
869632×452 121 KB

==================================================================

as test: sent myself link

857
857492×575 21.2 KB

Setup Now →
858
858335×148 25 KB

Caveat: I do not run Norton Family

3

I’ve had this thread moved to the Norton Family forum board for better exposure to Norton Family users.

1 Like
4

Thanks for the information. I started following your steps. I have Deluxe version 25.1.9816. I downloaded the NF installer from the NF dashboard and it is version 5.37.0.1. When I ran the installer I still get the same error message. “Norton Family will not function properly on your current version of Norton. You need to update Norton to the latest version.”

1 Like
5

Hi @Marc_Frink,

We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

6

I have the same problem. Did anyone find a solution?

7

Hi @JohnC_Priestley,

We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team