Getting error when installing Norton Family

Norton Family | Parental Control
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: I am trying to install Norton Family on my laptop which has Windows 10 and Norton 360 Deluxe installed on it. I get an error saying my Norton needs to be updated to the newest version. I have already removed and reinstalled Norton so it should be at the newest version. How do I get around this error?

Product & version number: Norton 360 Deluxe

OS details: Windows 10

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

2

Norton 360 Deluxe v25.1.9816
are you trying installer from https://my.norton.com/extspa/nf/dashboard

859
859380×334 60.9 KB

858
858335×148 25 KB

860
860639×476 29.4 KB

861
861556×372 47.6 KB

862
862496×330 13.4 KB

863
863492×353 28.7 KB

864
864556×400 50.4 KB

866
866556×398 44.8 KB

Edit device assignment on your child’s device here Aug 2024

Enable Norton Family browser extension here Dec 2024

Norton Family Support Home here Aug 2024

867
867388×163 48.7 KB

869
869632×452 121 KB

==================================================================

as test: sent myself link

857
857492×575 21.2 KB

Setup Now →
858
858335×148 25 KB

Caveat: I do not run Norton Family

3

I’ve had this thread moved to the Norton Family forum board for better exposure to Norton Family users.

1 Like
4

Thanks for the information. I started following your steps. I have Deluxe version 25.1.9816. I downloaded the NF installer from the NF dashboard and it is version 5.37.0.1. When I ran the installer I still get the same error message. “Norton Family will not function properly on your current version of Norton. You need to update Norton to the latest version.”

1 Like
5

Hi @Marc_Frink,

We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

6

I have the same problem. Did anyone find a solution?

7

Hi @JohnC_Priestley,

We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

8

Same problem here…

9

I am getting the same problem as well on Windows 11. Could someone please help with the solution? Thanks :slight_smile: @selvakumar_a

10

Hi @nedmix,
We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

1 Like
11

Hi @Johno_84 ,
We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

12

I am getting the same message when I try to install Norton Family. I’m running the latest v25 of Norton 360. Please help. Thanks.

13

Hi @Linda_Sanders,
We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

14

That took care of it. Thanks so much for your help.

15

Same issue. Please advise

16

Hi @Ross_Curtis,
We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team

17

I’ve also been unable to install it, but in my case I don’t have Norton360. Is that necessary?

18

You do not need to have Norton 360. But you will have to purchase a Norton Family subscription. Norton Family | Parental Control Software for iPhone, Android, & Windows

19

Same issue - when running Exe downloaded from Norton account, error window pop out : " There was as issue that occurred, requiring your attention Norton Family application will not correctly work alongside with the version of Norton product that is currently installed in the PC. If you want to use Norton family, you will have to update to newes version " I’m having this message , even if there is no other Norton product installed on the PC. All previous Norton Installations are removed , even from Program Data. Please advise

20

Hi @user4674,
We have sent you a private message with troubleshooting guidance. Kindly check and revert back to us.

Thanks & Regards,
Norton Family Team