Per your request, I am starting a new thread on this subject. BTW, I think it's awesome that you help as much as you do, not even being employed by Symantec. Major kudos to you!
Ok, so I followed your instructions implicitly:
1. Uninstalled Ghost 15 and Norton 360 conventially through the Control Panel and rebooted.
2. Ran the Norton Uninstaller Tool, rebooted.
3. Re-ran the Norton Uninstaller Tool, rebooted.
4. Re-installed Ghost 15 only, rebooted.
5. Ran Live Update (no updates available yet) and attempted another system backup. It failed again at the same spot!
Here's some additional information that may be relevant: A buddy of mine is running Ghost 15 on a 32-bit Windows 7 laptop. He also previously used Ghost 14. He has had no problems at all up to this point. All backups function perfectly! Is it possible that the problem exists with Windows 7 64-bit systems only? Is Lajos also running 64-bit Windows 7?
Per your request, I am starting a new thread on this subject. BTW, I think it's awesome that you help as much as you do, not even being employed by Symantec. Major kudos to you!
Ok, so I followed your instructions implicitly:
1. Uninstalled Ghost 15 and Norton 360 conventially through the Control Panel and rebooted.
2. Ran the Norton Uninstaller Tool, rebooted.
3. Re-ran the Norton Uninstaller Tool, rebooted.
4. Re-installed Ghost 15 only, rebooted.
5. Ran Live Update (no updates available yet) and attempted another system backup. It failed again at the same spot!
Here's some additional information that may be relevant: A buddy of mine is running Ghost 15 on a 32-bit Windows 7 laptop. He also previously used Ghost 14. He has had no problems at all up to this point. All backups function perfectly! Is it possible that the problem exists with Windows 7 64-bit systems only? Is Lajos also running 64-bit Windows 7?
Once again, thank you so much for your speedy, helpful responses! Dedication like yours is what makes great software (this is from another computer geek)!
I was intrigued by your idea of possible startup conflicts, so I disabled ALL startup programs via msconfig and rebooted. Same result, unfortunately. It froze up at 5%.
It would appear at this point that the issue is somewhat deeper. Any other thoughts?
Before doing any more I want some insights from some BETA testers who tested this combination. If no one responds soon I will send a couple of PM's to folks I am pretty sure would have done some testing on this combination and ask them to chime in with opinions.
From one computer geek to another, thank you for doing the msconfig test.
I've finding out who has run Ghost 15 BETA with Windows 7 64 bit so I am confident someone will chime in before too long.
Just for clarification, one thing I will mention here (since this problem started on a different thread) is that your computer itself locks up when Ghost is about 5% into the backup.
For others to get some background the original thread was here.
I've heard from a couple of people regarding this issue. There have been no encountered problems even remotely resembling the issue you are seeing, running Ghost 15 with Windows 7 64 bit.
We need to iterate through some other steps to try and unravel why this happens for you.
The next thing I would like to try is to have you run 'chkdsk /r' on both your source and target (backup) drives. Let's make sure your drives are 100% clean before we look further.
There is no magic answer to this issue. As I mentioned before, some have reported issues with Ghost 15 and Windows 7 but thus far all I have heard about are minor issues, nothing as severe as what you are seeing.
This is likely going to be iterative but I hope to help unravel this mystery.
Thanks again for your continued support! Yesterday, I used the Norton Tech Support chat service and had the technician read all of the posts we've made so far. He had me do exactly what you suggested. We did full check disks (Steps 1-5) on both target and source drives. Although it took four hours to complete, unfortunately it did not fix the problem. Both procedures indicated that there were no problems with the disks. The process went late into the night, so I'm hoping that they'll call me back today with the next step to take.
Perhaps it would help if I provided my machine's specifications?
Processor: Intel Duo-core E8500 @3.18 GhZ
RAM: 4 GB
Motherboard: ASUS P5K
Video Card: NVidia GeForce 9800 GT (w/ updated dirvers)
C Drive: RAID 0 (stripe) 1.16 TB
D Drive: Western Digital SATA, 250 GB
O/S: Windows 7, 64 bit
A/V software: Norton 360, Version 3 ( 3.5.2.11)
I'm sincerely hoping that a solution can be found to this problem. I've been using Norton Ghost and other Norton products for many years now and am a true believer in them!
Thanks for the update. Just to confirm, was a chkdsk /r (not chkdsk /f or chkdsk by itself) run on both the source and target drives?
Once confirming this, I'd like you to try doing a backup directly from the Ghost recovery CD instead of within Windows and see if this completes OK. This is important for a few reasons, not the least of which is to get Windows pretty much out of the picture in case there is any sort of problems with Windows. It also will run in the recovery environment as 32 bit instead of 64 bit so it would be interesting to see if there is a difference.
I'm expecting that it will probably complete successfully.
I tried running the trialware while waiting for Amazon to ship box set of Ghost 15.
All I got was very slow and seem to not move once it hit 9% of 94GB of copy data.
Both drives are A-Ok and tested. Disabled Diskeeper just to see AV is MS Security Essentials Source is RAID0 3 x 10K VelociRaptors (Intel DX58SO board) Intel Storage Manager Target is WD Caviar Black that also was zeroed, extended test (with WD utility) Windows 7 x64 Ultimate
Yes, we used chkdsk /r on both drives and it took approximately four hours for the procedure to complete. No problems were noted on either disk.
Good call on performing a backup within the DOS environment using the recovery CD. It worked fine!
So, thus far we know that within Windows, file backup works but system backup does not. We also know that system backup works using the recovery CD.
One other piece of possibly relevent information. While working with the Norton tech last night, we noted that the system freeze-up occurs before Ghost gave an estimated time of completion. The tech said that this was significant information but I unfortunately could not understand him well enough to pass on his explanation. They had me on hold for over 40 minutes last night until I finally hung up at 10:30 to go to bed. Sure hope they call me back!
I'm surprised but not surprised at the same time that it worked from the recovery environment, if you know what I mean.
I think in the meantime you have a workaround (as we say in the software world) and can at least create a backup image from the recovery environment.
Beyond that I'm at a loss to explain this since this has not been reported before.
I'm out of things to try, quite honestly. I'm going to contact a Symantec employee who is really good with Ghost issues and see if he can offer further guidance on this.
I think he might want to see your partition information so please go ahead and collect that as follows.
Please run the program called PartInfo.exe which by default if you did not change it during install is located in C:\Program Files\Norton Ghost\Utility. This will create a file called partinfo.txt in the same directory. Please attach to this thread by clicking on the Add Attachments link at the bottom.
Just to confirm, did you use all default options when you performed the backup in the recovery environment? E.g., you did not configure it to ignore bad sectors or anything, correct?
I want to try one other thing. Can you edit your backup settings and on the second page I believe it is, check the box which says "Ignore bad sectors during Copy". Also set it to NOT verify the backup. I doubt this will make a difference but let's see. The ignore option is under Advanced options tab.
Thanks
Allen
P.S. I know your disk is good as chkdsk confirms this and also the fact that you can create the backup from the recovery environment. So this request is just a data point.
I'm doing a large backup to a network drive now, so I'll try your procedure in a few hours. While I was looking at some of the Ghost settings, I noticed an Event Log and discovered an error entry which was recorded when my computer froze last night. Perhaps this information might be useful?
Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1771: Cannot enumerate the current drives on this system. Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume. Error E0BB0147: The operation '%1' is not currently enabled for this %2. Details: Source: Norton Ghost
Yes, I used all default options but I did checkmark "Verify recovery point after creation" and "Enable search engine support for Google Desktop." I will check "Ignore bad sectors" when I re-attempt later. Just curious, if it does work then does that mean that I still have bad sectors (despite having run "chkdsk /r" on both drives?
Yes, I used all default options but I did checkmark "Verify recovery point after creation" and "Enable search engine support for Google Desktop." I will check "Ignore bad sectors" when I re-attempt later. Just curious, if it does work then does that mean that I still have bad sectors (despite having run "chkdsk /r" on both drives?
Hi Smandre,
Again, this request is just for a data point. This also refers to checking this option while trying to backup from Windows, not the recovery CD. The indications are that your hard drive is fine.
Thanks, Allen. BTW, did you get a chance to look at the error information I posted above? Here's a copy:
While I was looking at some of the Ghost settings, I noticed an Event Log and discovered an error entry which was recorded when my computer froze last night. Perhaps this information might be useful?
Error EC8F1780: Cannot successfully reconcile changes since last session. Error EC8F1771: Cannot enumerate the current drives on this system. Error E0BB0147: The operation 'Snap Volume' is not currently enabled for this Volume. Error E0BB0147: The operation '%1' is not currently enabled for this %2. Details: Source: Norton Ghost
It very possibly might, but the fact that the computer completely locks up is the most baffling part of this whole thing. I am going to have to ask someone from Symantec to weigh in on this issue. I'm pretty much out of ideas to try.
Whatever ends up being the solution will allow me to learn from it as well so that I can better help others with similar problems.
It may be tomorrow before he can respond to the thread. In the interim I am happy that a backup from the recovery CD works properly for you.
Sounds good--I think we both need a break from this today anyway! And like you said, I now have a system backup and that will let me sleep a little better tonight!
FYI, I attempted a system backup the way that you suggested and told Ghost to ignore bad sectors. It did seem to get a little further and it actually gave me an estimated completion time, but it did start to lock up again. By locking up, I mean that the mouse intermittently freezes and releases (roughly 15 seconds frozen and 2 seconds movable). Kinda strange...
Anyway, much thanks again for all your help and I'm looking forward to input from your buddy!
