ok my Norton main interface shows everything secure all Green. Just for the heck of it I clicked
Help and Support
Get Support
Then the thing didi its part and I clicked Begin Support session
then it detected something and gave m ethe message "auto fix" and told me to restart my computer
My confusion is, if all was already Green, what was auto fixed? And Why?
If I needed to restart my computer, it must have been a big/important fix
Not understanding if all is already Green/Secure
ok my Norton main interface shows everything secure all Green. Just for the heck of it I clicked
Help and Support
Get Support
Then the thing didi its part and I clicked Begin Support session
then it detected something and gave m ethe message "auto fix" and told me to restart my computer
My confusion is, if all was already Green, what was auto fixed? And Why?
If I needed to restart my computer, it must have been a big/important fix
Not understanding if all is already Green/Secure
Hello Calls
Please only reinstall the program if you are having problems with the program for which you can't get help here.. Please don't reinstall the program just to see what will happen? If everything is functioning like it should, then there is no need to reinstall it. If there are no problems that you can see with the workings of the program, then there is no need to click on auto fix. When there is something wrong, then you can try out auto fix.
Calls,
I think you already asked this and got an answer ....
http://community.norton.com/t5/Norton-Internet-Security-Norton/Confusing-message/m-p/296646#M128007
And why did you reinstall when you've only just achieved a working installation?
This seems to be about the third installation. One Click may need to make some adjustments due to the fooling with it.
Sorry, I should have reposted there. But as you can see on that thread another user indicated they had to reinstall.
Just not sure why it would show secure, then find something to fix. So if I did not hit the fix, then some problem would remain I I would never know.
I'll be real simple as I want this to work
So is it advisable after installing and updating to hit the get help, auto fix to make sure everything is ok?
Yes?
No?
Hello Calls
no. Let the program do it's work without interference from the user. The program has enough to do with keeping your computer safe from malware.
Calls,
Allow me to interject here for one moment. I may have experienced the same issue.
I know this will be contrary to some of the advice given here so far, but please run the one click support one more time to be sure the issue is resolved.
If so, all is well. If not, let us know.
I'm with Phil_D on this. Whenever I install or upgrade my Norton program I always run Auto-FIx immediately afterward to check for any loose ends. Occasionally it will find something, but usually not. The fact that Calls' program was not showing as needing any repair prior to running the fix indicates to me that there was nothing critically wrong, but that the installation needed some tidying up is all.
so now I'm more confused as to what to do??
Phil and Send of Jive, does it sometimes find something that needs to be fixed even though all shows secure?
Can it harm things to do this process?
You won't hurt anything.
Just run the one click support session one more time and let us know the results.
Calls,
<< does it sometimes find something that needs to be fixed even though all shows secure? >>
I think it relates to there being things in NIS that are not purely security in the general sense that is associated with AV and security programs.
A small example is the Idle Time Optimizer -- I can't see how defragging your hard drive has anything to do with security so if something were wrong there and this was identified by Fix It as needing to be done then your system is no less secure.
So although there may be circumstances when as suggested it may be a good routine preaution to run the One Click and Fiz It in my opinion it is one of the many things you can do with a computer but should only do if you know what is going to happen.
If something is really wrong with your NIS installation or your computer I am sure you will become only too well aware of it and while I understand "Just to see what happens" it's not something I would regard as good practice unless on a test machine.
But that's just the way I see things -- K I S S is an excellent motto
What is kiss?
Tywin7 wrote:
What is kiss?
Keep It Simple S .....
You may choose between Sunshine, Stupid .....
It's an excellent philosophical guide, especially in technical matters
First let me say to Phil, yes I clicked it again and it did not indicate needing any fix
To Flopot-Granted probably no need to reinstall
I didn't just reinstall NIS 2010 to see what would happen. But I clicked the help/support autofix to see what would happen
So now I'm at real odds as to what to do when I install NIS2010 on our laptop
Should I just click the help/support auto fix after alll the initial updates are obtained?
Or should I not?
Now I'm not talking about continuing to click it, I'm just saying to click it once after the install is updated
Also, if NIS 2010 showed Green and Secure BUT if I did click auto fix and it did make a FIX, does that mean I installed incorrectly and need to reinstall?
Here there are people I greatly respect who have opinions on both sides of this issue
So I'm really stuck in the middle as to what to do
HI Calls,
It is OK to click on the Auto-fix, it will not cause harm. So if you click it once and it makes a fix of some sort, then run it one more time and if it says everything is OK the second time, then you are done. There are no more problems as long as you don't get this message each time you run it.
Phil was referring (I believe) to a recent issue he had with NIS 2011 where auto-fix found some sort of obscure problem each time he ran it. That is not the case with you so there is nothing to be concerned about.
Also you have NIS 2010 and not 2011.
So again run it once, if a problem is found and it reports it is fixed, run it one more time to make sure and then let yourself relax. Everything is fine. 
Best wishes.
Allen
Calls -
If the installation was impaired (as in not secure) then you would have been notified of that condition. Major errors, or a non-Secure system status, will always be communicated to the user; always. A minor fix like the one you saw could actually have been a left behind log file from the install that needed to be deleted or a file that was in the wrong directory. Relax; you are secure and the installation is fine. You may want to run Support once a month just to keep yourself re-assured, that's all.
Great, let me just repeat what I'm understanding
Phil and SendOfJive- Are you referring to clicking auto fix after install of NIS 2010?
1.So its ok to click auto fix 1 time after install of NIS 2010 and it will cause No damage to the program or protection if I do so?
2. If autofix finds something and corrects it, I DO NOT need to reinstall NIS 2010 (seems on one of my posts andoter user indicated to do so)
2. On installation of NIS, if all checks out green after installation, then installation is good even if Auto fix found something to correct?
Hi Calls,
If you run autofix and it finds and corrects a problem and does not report further problems when you run it again, then there is no problem. You do not need to uninstall/reinstall NIS.
At some point, uninstalling and reinstalling NIS repeatedly is likely to cause its own problems. So if there is not a "real" problem then you should not do this.
Hope this clarifies.
Best wishes.
Allen
Calls:
Running auto-fix occasionally will NOT hurt the machine, Norton or the security. If there is nothing to fix, it will say so.
The recommendation to reinstall was as a result of the "dun" noise on startup which was an indication of a deeper problem, as indicated by dbrisendine. I am assuming that has been fixed.
If everything is green and there are no other indications of problems, it means there is no serious error and eveything is working well-enough to provide the required security.