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Glad I found this site. Hopefully someone can help me here. A few weeks ago for no reason my security map indicated it was at risk and I have no idea how to fix this. Everything else is secured and this is the only problem. Updates are always up to date too. I called tech support a few times but they had no idea on how to fix this so hopefully someone here knows how. I appreciate any help. Thanks…
Oh ok thank you for the heads up. I’m glad i’m not the only one, though i’m relieved this isn’t some type of breach in my security since i’ve had those types of problems before but just a glitch on the program. Originally a few weeks ago when the techs tried to fix it to no avail they like I thought just reconfiguring my wireless network and setting it up again would fix the problem (Which I did this morning and obviously nothing changed) I just called back with the information i’ve been provided here and asked them about it and one guy had told me to just disable Windows Defender (which I don’t use anyway, just comes preinstalled on vista but he said that and Norton360 conflict) and that I should uninstall the other spyware program I use (Spyblaster)- then wipe away Norton and manually clean out the registry that the removal tool did not clear and then reinstall this and he said it would definitely fix the problem. I guess it still would not though. I guess this is happening on everyones system because my Mother has Norton on her computer as well and that was a secured network until a few days ago and then she encountered this glitch. Well, just hope this gets cleared up soon- its really annoying me!
disable Windows Defender (which I don't use anyway, just comes preinstalled on vista but he said that and Norton360 conflict) and that I should uninstall the other spyware program I use (Spyblaster)- then wipe away Norton and manually clean out the registry that the removal tool did not clear and then reinstall this and he said it would definitely fix the problem
I have Windows Defender set to NOT auto protect and not to auto scan, I still have the program actually "active" as I can then still use the software explorer part of the program to manage start up programs. I still receive definition updates via windows updates and can manually command a scan when ever I wish. I have had Defender set up like this and had no problems ...... this At Risk issue has appeared after a recent update to Norton 360 and from what I can see has no bearing on other installed programs.
Again, I think the techs at support are not yet fully informed on this problem.
**Is your other program Spyware Blaster or Spyblaster and is it running in Real Time/Auto Protect (protecting in the background all the time) ?
When you have another anti spyware/adware type program that protects in real time you will need to watch for problems incase there are "clashes", but in my experience Norton 360 runs quite happily with other programs, although Defender can give some users problems.
You just need to be aware of setting up "auto" scans that just might kick in when Norton goes to do a scan.
Remember, the default settings for Norton is to scan when you are away from your pc .......... it could start to scan when a scheduled scan is due on another program ....... and that could give problems.
As for At Risk .... like I said, hang on in there for now ......... there's no way I would be uninstalling and "manually" cleaning the registry when everything was fine before this.
Liverbird
Yeah, its spyware blaster, not spyblaster that I originally put. And it runs in auto protect. Thanks for making me aware of the scanning at the same time, but i'm almost pretty sure like you said theres no confliction between these two programs. Never had a problem before. And yeah, Norton really is unaware of this, because 3 techs will tell you to do 3 different things, and I wasn't going to waste my time uninstalling and doing what he had told me because I felt nothing would be cleared up anyway. As for Windows Defender, it works just like you have it as well, and I reenabled the program just now because I don't think theres an issue with this anyway. I'll just wait like the rest of you until this is cleared up.
Oh another thing, not really important though because I know Norton is doing its job the way it should but it does not acknowledge in my security center that this is running- such as the Anti-virus and the firewall. For a time it did, then when I sent my notebook into the HP factory when the motherboard had to be replaced and I recieved it back and had to reinstall this it did not this time around as it did beforehand. Oh well.. I'm not a fan of Vista, though I enjoy the features and everything, theres always just something or things that are glitchy so to speak. XP was so smooth and never had a problem with it and was just much easier to deal with. Thanks for the information though you have provided. You guys are way more helpful than the Norton techs! 
Scott are you referring to windows security centre or HP's PC Health and Security (found in Hp Total care Advisor)
If you are referring to HP's reports then don't worry about it ...... mine use to report everything ok and now doesn't and yet I have made no changes that I would expect to cause this...... I did of course update 360 to version 2 but not sure if it went wrong from then.
I don't use HP total care anyway and have it set not to start or open up (it never appears to recognise any other printers unless they are HP ones either lol ) 
If you are referring to Windows Security Centre, found in the control panel off start menu, and are being plagued with notifications about your pc's security then open the centre and click on "change the way security centre alerts me" you can at least stop the nuisance messages.
Also, whilst looking in security centre, under Malware section do you see a clickable peice of text that says "show me the anti malware programs installed on this pc" ?
Click on it and see if it reports your installed programs but says that they are turned off ?
The same should be seen in the Firewall section, see what is being reported about your programs if anything?
Yeah I was referring to the Windows security center- I don’t use the HP health center either (though there too it says I do not have any firewall but Windows firewall running and no anti-virus). As far as the Windows security center I had changed them to myself manually doing it as to avoid that nuisance you talk about. However, since I also have recieved my notebook back as well it does not allow atleast the security center to acknowledge Windows Defender as my malware program (I don’t recall when this worked properly that they acknowledge Norton as Malware- Could be wrong though). I just can’t turn it on this time around in there. When I try to turn it on- it just says it has no new definitions to update. Just can’t turn it on. So I just put that as manuel too. Same with the anti-virus- because it won’t acknolwedge that (if I had it on the other way then allow myself to control this) it would just say you have no anti-virus running. Same with the firewall. Whereas before it would say I was running both windows and Norton, it only acknowledgeds my Windows firewall now.
Are you saying you have Windows Firewall actually turned on ?
With Norton 360 installed you should not have windows own firewall enabled.
Perhaps this maybe causing the conflict in what is being reported?
Try turning it off .... you should not get balloon popups saying you have no firewall ???
360 has its own firewall and should show in security centre
Malware section should also show Norton 360 for virus and spyware/malware protection
My security centre shows as follows:
When I click to view what firewalls are installed it shows Norton 360 = ON and windows own firewall = OFF
Clicking to view malware section it shows for virus protection; Norton 360
and then Spyware and malware programs installed it shows Norton 360 = ON and Windows Defender = OFF
Other security is what you have enabled in Internet Explorer browser and whether or not UAC is enabled (user account control)
And of course we have Automatic Updates to report on how you have this setup.
Yeah I keep windows firewall on- I have for years. Its never been a problem nor conflicted. Its not the reason now either. But just for the heck of it I turned off Windows firewall and it said "Windows firewall turned off'. No mention of Norton like I said. My Security center read exactly like yours before I had sent my notebook in too but like I said this time around when I reinstalled the software there was no acknowledgment of Norton anywhere on the firewall, Malware or anti-virus. Nor like I said can i turn Windows Defender on either. So yeah, this was alittle other glitch i don't quite understand either. I'd like to have this fixed too but its really no big deal I guess...
I really do think you should keep windows own firewall truned off ........ !
Two firewalls really can screw things up ;)
You could try stopping and restarting the security centre, maybe it might update what it can "detect" now with the firewall off too.
Go to start, in vistas search box just above the start button, type services
In the results click on services, probably top result, and has a little icon of a cog wheel (in a silvery grey colour).
In the services window scroll down and locate the security centre (firsty, just check too that its start up type is set to automatic/delayed start, this can be changed if need be by right clicking on it and select properties)
With the security centre highlighted, to the left you will see that you can stop or restart the service. Restart it.
Then have a look if it has detected anything new ..... fingers crossed X
***Can you also check that you have "Sym Protect Tamper protection" ticked in the settings part of Norton 360, you need this to be checked.
In other versions of Norton it may be worded as "enable protection for my symantec product" and is found under miscellanious
Yeah I know it could cause a problem, but i’ve never had one. And I just feel alot more comfortable with leaving the windows firewall on as well. I once had a major security breach when I used NIS years ago and it would automatically turn off Windows F/wall. Not that this wouldn’t have happened even if this was on as well or how I was having a problem to begin with (considering my software was always very good and up to date) and my wireless network has always benn locked with WPA encryption, its just for my comfort that I leave this on as well. I think my problem at one time too was running way too many anti-spyware programs and all of those spybot, ad adware, spydoctor, etc all at once that was completely unneccessary and just made things worse. I feel much more secure in Norton360 as well than any time I used NIS. I was very uncomfortable with that I’m not sure why. I guess just a bad experience that it did not protect me and caused me alot of problems. Norton360 is just so smooth and just wipes out anything and everything that I expect it too.
Yep SymProtect Tamper is checked. Everything is actually. Also installed the add-on pack.
One thing though and maybe you can help with this is on my mothers norton360 under the intrusion signatures she does not have any signatures listed whereas a bunch of them are listed on mine. Would you know how I can get all of these listed so I can block them on hers? Thanks.
Oh one more thing! Sorry for all the questions I just really appreciate the help. Why under the security map when I’ll put a passkey and then move onto discovery it will not detect any computers on the network? This isn’t really a big deal either- i’m just a stickler for everything being ‘just right’ and working the way I would expect it too. Thanks again…
If you wanted to test for security centre now detecting your program, you would have to change the settings you made whereby you have told it "I have an anti virus program and will Monitor it myself".
There should be a button that says "Monitor Now"
after clicking this see what is detected, you may have to reboot or still have a go at restarting security centre as outlined above.
**It is normal for any other firewall program to disable windows firewall ....... simply because you shouldn't run two software firewalls.
If you are using a router, the router likely has a hardware firewall too, which keeps you extremely safe ;)
The problem with anti virus programs and anti spywre/adware is that they do not all catch all malware all of the time, some may miss something that another picks up, so if ever you think somethings not quite right but your av program gives clean scans, then you can run the occasional online scan ...... but only with reputable programs as some deliberately say your pc is infected when its not, just to get you to buy their program.
(Free online scanning from the likes of panda security, symantec, housecall if you think you have a malware problem.)
Having good surfing habbits are the best defence in the long run
careful what mail you open, what you download and what types of websites you visit .......... distasteful websites often have "nasties" onboard !
Hope this at risk problem is sorted out soon !!
Liverbird :-)
Oh yeah I forgot to mention I did the auto/delay and it didn't change anything by stopping and starting. Didn't work. And I have had it on 'Monitoring my own anti-virus software' since it was not reading it when I first noticed. So thats the way it should be as well... And I've always had good surfing habits and never open up junk mail either. So I wasn't a naugty boy haha who had caused my own problems originally. And obviously having my own wireless network i'm using a router that has its own firewall that protects the hardware which is why I never understood what caused my problems intially. I did use to dabble with the NIS settings when I had them, not too much though, but I guess even one wrong click then of not knowing what you're doing or modifying can cause the problems I had had which is why I don't really do that anymore unless I absolutely know what I'm doing. Plus I just wasn't comfortable with my old laptop. No worries anymore on my knew one with 360. Can't ask for anything better. Works so smooth.
Sorry I must have been typing whilst you posted the questions:
you can only set up "discovery" on your other pc's that have 360 installed on them, you have to go to those pc's and start remote monitoring.
Other pc's will still show on the network and show whether online or offline and info such as mac address and ip address but will not show their security status unless norton installed and remote monitoring is started on each that you wish to monitor on your network.
As for your mums problem ........ hmmm
Where you would view this list, there is a little box at the very top saying turn on intrusion prevention, has this ever been turned on yet?
She should also manually run the Live Update under Tasks from the top menu bar and check for everything being updated, example with the latest dates showing in view details under PC Security section, it should show when it was last ran.
I have had it on 'Monitoring my own anti-virus software' since it was not reading it when I first noticed
For the security centre to now detect any of your security programs, specifically the anti virus, you would have to undo that setting.
Currently, even if it was going to detect Norton, it will not list it as you are set to "monitoring yourself".
Click on the Monitor Now, button to see if it will now detect.
Again, I appreciate all the help and time.
First- my mom never updates it so I always take care of it and make sure its up to date and everything is good. And yes, the intrusion prevention is check marked yet nothing is listed underneath. So i'm not sure whats wrong on that front. And yeah, like I said, I know that for it to detect it it would have to be off that setting, but it does not detect anything if on the other option. If I turn it off it says 'Windows did not detect any anti-virus software on this computer'. Thats the problem.. Security center does not recognize 360 regardless of what you try to do to it.
I think you may have to try uninstalling and re-installing your Mums program ........ doesn't sound right at all ??
Also, can you check something on your own pc for me?
As we are having this At Risk problem I am wondering if you can see a strange problem that I have just come across and whether or not this is something else that we may have in common and may be related;
Open Norton 360, click on PC Tuneup section and at the bottom choose Run Diagnostic Report, it is very quick so don't worry about it being ages to run.
In the finished report that opens, the first few details are about the Norton product and its status;
can you tell me if the PC Tuneup status is reported as Disabled .... even though on the main interface it is green/protected. ??
I think this must some how be linked to the At Risk problem, as when I first saw this alert I had remote help from tech support and they ran a scan associated to pc tuneup which fixed the problem, next day it returned ???
I await your reply with interest lol
I am also going to post about this in a new thread.
Liverbird
Yeah sure took 2 seconds to load the Diagnostics. And yes, PC tuneup is ‘Disabled’ for me as well. I think you might be on to something here… Now its up to you to fix this problem! I assume for you as well that Operation, PC, Identity and Backup are all protected… It is odd though it says its disabled. This is probably whats causing it as you’ve pointed out…Its really buggin’ the heck out of me even though it doesn’t affect my security. And I’ll try reinstalling my moms and see what happens. Just don’t want to reinstall mine haha…