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There are times when it needs to be disabled. Certain software installations of drivers, Microsoft Service Packs, etc.
I have Installed everything from Programs to the Latest Internet Explorer without Turning Off Norton AntiVirus and everything has Installed fine, so there is no need to Turn Off Norton AntiVirus when Downloading Software.
You should not be Turning Off Anti-Virus Software when Downloading in case it does contain a Virus or another Internet Threat(s); always keep it On.
To disable automatic protection, open Norton AntiVirus (click on it's icon on the desktop or from the start menu), expand "Settings" category, click on "Auto-Protect" and then use the Turn-off button.
netmation wrote:
There are times when it needs to be disabled. Certain software installations of drivers, Microsoft Service Packs, etc.
I have to agree with you and disagree with my friends here -- except for the actual download. If it is an update where after selecting it you click on Run, or it bypasses that and runs anyway, then one may indeed need to disable any AntiVirus program.
The classic case being the recent brouhaha with XP SP3 when an AV program was running in the background.
For me the ideal procedure is to download any update file and SAVE it while an AV is running and then if it should really need AV turned off then to disable the AV program during the installation process -- if I'm paranoic I could unplug the internet connection but some installations do want to check for updates on the media running and use them.
Having said that, I did in fact install SP3 on my XP system while NIS2008 was running without being able to detect any ill-effects -- in particular the blank device manager or the blank internet connections that MS mention in their KB article where they say to disable AV while applying this update.
HOWEVER -- I did apply the SP3 update from the full 560MB IT download that is saved on my hard drive since I have a second PC with XP on it. I therefore wonder if the SP3/AV problem only arises with "live" Windows Updates.
I would add that way back in WIN98SE days I did have a Windows Update fail to install because Norton stepped in and stopped some files being changed. But to my knowledge I have not encountered it since.
Like you I liked being able to right mouse click on the system tray icon and selecting disable but as others have pointed out there is a way of stopping the main problem -- protection by the security system stopping a file from being changed.
I understand one reason why this "disable" function was removed is that it could be too easy for Malware to invoke it behind your back.
Hope that helps to clarify your concern .... and perhaps to suggest a way of having your cake and eating it <s>
Strange, but if you say so.
I always have windows updates downloaded and never had any problems while using my av
Stu wrote:Strange, but if you say so.
I always have windows updates downloaded and never had any problems while using my av
No, not I but Microsoft themselves in the "rescue KB" about the XP problems with SP3. And it's certainly now in the Before you install SP3 document
And back in the old-fashioned days you would see it specifically stated in any upgrade download screen.
I have not had a bad experience myself either but even with Windows Update I tend to use the second option and I have Windows Update to download and to advise me, so it may well be that every installation is taking place from a downloaded file.
I just don't know how the SP3 "on-line" worked -- I would have expected it to download whatever it needed to a temp folder and work from that.
Aha
Must be the XP SP3 than. Iām not running it. Thanx for the update.
Still keep on learning 
Regarding the S.P. 03 Install and Norton: symantec did say the only Component you need to Turn Off is the Protection for Norton Products when Installing S.P. 03.
Stu wrote:
Aha
Must be the XP SP3 than. I'm not running it. Thanx for the update.
Still keep on learning ;)
I mentioned SP3 because it is a very recent example that has hit the headlines and a good many users of AV, not just Norton's.
But as I said, MS have been saying this certainly from back in the WIN98SE days which is when I actually encountered it.
Floating_Red wrote:
Regarding the S.P. 03 Install and Norton: symantec did say the only Component you need to Turn Off is the Protection for Norton Products when Installing S.P. 03.
True, they have said that which I presume is specific to their software.
Floating_Red wrote:
Regarding the S.P. 03 Install and Norton: symantec did say the only Component you need to Turn Off is the Protection for Norton Products when Installing S.P. 03.
From THIS DOCUMENT, you need only run LiveUpdate on your Norton Product to receive the fix. If you have already upgraded to Windows XP sp3 before the fix was created, there is a fixtool on that same document page.
Disabling Protection for Norton Products was a temporary fix while we were developing a fixtool and a LiveUpdate patch for the products. Protection for Norton Products does not need to be disabled for the fixtool to work correctly. Thanks!
nobody answers netmation...
How do you disable Antivirus 2008 for instances where you need to install something that requires antivirus to be disabled. Previous versions I could right click on the Norton taskbar icon but that no longer exists in 2008. Thanks.
...it exists, how about activating in the NAV options? But then you have 2 icons.. I never used the right click - just run NAV and disable Auto-Protect in the settings for some time...
@the others
ever noticed NAV alerts coming up during copy directoryies or scanning for malware using other softs? NAV is heavyweight company to all and everything moving around in explorer - good for some cases but significantly slowing down every data-work. So if you have fat movements/scans/searches/installations you may trust - skip NAV first! May be then you remember how fast windows can be!
Tony_Weiss wrote:
Floating_Red wrote:
Regarding the S.P. 03 Install and Norton: symantec did say the only Component you need to Turn Off is the Protection for Norton Products when Installing S.P. 03.From THIS DOCUMENT, you need only run LiveUpdate on your Norton Product to receive the fix. If you have already upgraded to Windows XP sp3 before the fix was created, there is a fixtool on that same document page.
Disabling Protection for Norton Products was a temporary fix while we were developing a fixtool and a LiveUpdate patch for the products. Protection for Norton Products does not need to be disabled for the fixtool to work correctly. Thanks!
Yes, I am aware that symantec did Release a Patch for this Error; just commenting on the fact that you do not need to Turn Off Norton AntiVirus.
And regarding my W.A.U.: I tried your suggestion, Tony, but still have the same problem; how do you suggest I Fix this because I am not going to have this Error for N.I.S. 2009/2010, e.t.c.? Reply to my Post which has been Updated. Thanks.
Point taken but the general discussion is about how to "disable" protection -- as one used to be able to by right mouse clicking on the system tray icon.
In general Microsoft and others recommend doing this when updating/upgrading and I have run into at least one situation where I knew that the update failed because of protection in force -- I just gave the PS3 situation as a recent example, happily now fixed.
Have you any thoughts to share on this question of temporary disabling protection if the user wishes to do this and why it is now more difficult than it used to be?
huwyngr wrote:Point taken but the general discussion is about how to "disable" protection -- as one used to be able to by right mouse clicking on the system tray icon.
In general Microsoft and others recommend doing this when updating/upgrading and I have run into at least one situation where I knew that the update failed because of protection in force -- I just gave the PS3 situation as a recent example, happily now fixed.
Have you any thoughts to share on this question of temporary disabling protection if the user wishes to do this and why it is now more difficult than it used to be?
I know how N.I.S. works.
And I am guessing that one button was removed so that if a Virus or something got on to you computer, the Hacker would not have easy access to just right-click the one button to Disable all of Norton; now you can have all those Option Password-protected.
When Updating, I have had no problems with Norton AntiVirus on, so you do not always need to Disable to install because you are putting your computer At Risk if you do - no matter how long it would be that you have Anti-Virus and Firewall Off.
I appreciate the importance of updated internet security. But there are times when I want to disable NIS 2008 because I don't want to risk creating a problem with an install or I'm trying to troubleshoot and I'm advised to turn off all running programs, including my AV. I've been told that running NIS during an install shouldn't result in any issues, but I've probably had more conflicts and problems caused by Norton products than anything else on my system. I had to reinstall my operating system because of a Symantec tech's misstep.
It's not my intention to diss Norton products--I wouldn't use them if I didn't think that, on balance, they provide me with what I want. But they are complex and go into the farthest reaches of one's system. As a user, I like to be able to control my computer and think I should be 'allowed' to as long as I'm not doing anything that violates the EULA or the law. So please, no lectures about the risks. I typically download files with NIS running, manually scan them, disconnect my modem (unless I need an internet connection to install the software) then want to disable NIS before I run the install. I can manually go to Setting in NIS and turn off each module, but that takes a lot of time and effort.
I hope the next version of NIS will provide a simple way to temporarily disable it. Lacking that capability, I will use a different internet security suite.
Sare
Sare wrote:I appreciate the importance of updated internet security. But there are times when I want to disable NIS 2008 because I don't want to risk creating a problem with an install or I'm trying to troubleshoot and I'm advised to turn off all running programs, including my AV. I've been told that running NIS during an install shouldn't result in any issues, but I've probably had more conflicts and problems caused by Norton products than anything else on my system. I had to reinstall my operating system because of a Symantec tech's misstep.
It's not my intention to diss Norton products--I wouldn't use them if I didn't think that, on balance, they provide me with what I want. But they are complex and go into the farthest reaches of one's system. As a user, I like to be able to control my computer and think I should be 'allowed' to as long as I'm not doing anything that violates the EULA or the law. So please, no lectures about the risks. I typically download files with NIS running, manually scan them, disconnect my modem (unless I need an internet connection to install the software) then want to disable NIS before I run the install. I can manually go to Setting in NIS and turn off each module, but that takes a lot of time and effort.
I hope the next version of NIS will provide a simple way to temporarily disable it. Lacking that capability, I will use a different internet security suite.
Sare
But like I wrote in my Post, the reason why symantec did not include a one-button turn-off for all Components of N.I.S. is most-likely because, if a Virus got on to your system, the Hacker would have easy access to just Disable all of N.I.S.; they may put this back in the next Release of N.I.S., which is N.I.S. 2009, depending on how many comments they get about this; just have to wait and see. You could always suggest it by leaving your feedback by clicking on the Leave Feedback option on N.I.S. 2008.
Floating Red, I understand what you're saying, but sometimes built-in 'safeguards' go beyond what I think is reasonable. If I'm disconnected from the modem during the brief time I have NIS disabled, how is the hacker going to access my computer? As soon as I finish the install or troubleshooting I'm working on, I restart my computer and NIS is enabled. Then I reconnect the modem and do a second shutdown and restart to re-establish internet connectivity. I will post my comments to NIS 2008 feedback.
Sare