How do i create a backup set in the new version of norton 360 for windows

Norton 360 for Windows
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Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract: I can’t find in the backup section where to create a new backup set

Detailed description: I’m in the new windows version of Norton. I click on security>manage cloud backup. I only see one set and can’t create a new one. ALSO, i used to be able to also see my external hard drive backup sets.

Product & version number:Norton 360 24.8.9372.864 UI version 1.0.70

OS details:windows 11

What is the error message you are seeing? n/a

If you have any supporting screenshots, please add them:

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Norton is aware v24.x has Backup issues

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Is there a way to roll back to the previous version?

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I’ve had hours of tech support today on this. Apparently v24 is missing features and this is a known issue. Support uninstalled v24 and installed v22 from norton dot com forward slash cspn360 (sorry not allowed links in the post). All worked OK until the app automatically updated itself to v24 again! I’ve now uninstalled it again, reinstalled v22 and turned off LiveUpdate - just trying a backup now. Let’s hope it doesn’t update itself again!

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Thanks. I’ll try it as well. So, if you turn off liveupdate…you won’t get the updated scan settings?

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N360 v24.8 Cloud Backup offers special/common/all file types backup.
Users may Add to Backup or Exclude from Backup.

N360 v24.8 Cloud Backup runs automatic 24 hour cycle.
Try Sync button to invoke backup


Note: this Norton doc appears N360 v24.x related… also appears to need correcting.

Get started using Norton Cloud Backup
https://support.norton.com/sp/en/us/norton-360-deluxe/current/solutions/v20240108171810986

Please review related pics [here]

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Only one cloud backup possible per PC
https://community.norton.com/t/only-one-cloud-backup-possible-per-pc/241000

Did Norton discontinue my ability to backup to local hard drives
https://community.norton.com/t/did-norton-discontinue-my-ability-to-backup-to-local-hard-drives/240896

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Yes, so you have to manually run virus definition updates using Intelligent Updater

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Any progress with this? I have 24.12.9725 (build 24.12.9725.903) and cannot fathom how to create a new backup set.

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Get started using Norton Cloud Backup here

Note: Back Up This PC invokes preset backup run

image
image1204×800 153 KB

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Note: cloud gear circle calls Configure backup of this PC

Back Up cloud gear
Back Up cloud gear1109×736 144 KB

for example:

Configure backup of this PC
Configure backup of this PC1254×836 65.5 KB

Configure Sensitive
Configure Sensitive1016×637 82 KB

Configure Notes
Configure Notes1008×635 77.1 KB

Configure Contacts
Configure Contacts1008×635 76.3 KB

Note: + Add calls
for example:

png_20456
png_204561114×742 117 KB

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for example:
My Backups > Manage

png_20300
png_203001258×838 61.7 KB

Note: Back up common file types only

png_20285
png_202851111×737 104 KB

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We’re hoping Norton publishes and maintains an online, in-depth, indexed, searchable, illustrated/videos…Norton 360 User Guide

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Thanks for your reply. Sadly, the instructions are correct but Norton does not follow them. I simply cannot add a folder that I want to backup and remove default folders that I don’t. Is anyone else experiencing the same problem? Or, better still, found a protocol that actually works. Thanks.

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If your Norton 360 is not working as expected after you’ve tried Reset to Default & Repair Norton & clean re-install Norton 360…then…reach out to Norton support.

Norton Community is primarily user-to-user “working” product help.