How do I enter a product key from a third party like Amazon?

[Bill_Stiles]

Norton Premium, I have a new product key from Amazon that I want to enter, NONE of the Help/FAQ articles tell how to do this. Each article says “go here, click this, enter it here…” NONE of those screens come up or are available to me! Conveniently Chat and a phone number are GONE from all the support pages. Help articles on this forum from 2011 don’t apply.

[bjm]

@Bill_Stiles

How do I enter a product key from a third party like Amazon?

Hello @Bill_Stiles

To install the Norton device security product that you purchased from a retail store or a third-party affiliated website, create a Norton account or add the purchased product to your existing account.
Please review: Download your Norton product purchased from a retail store.

@trunkschan90

I have Norton 360, is it possible to renew my product with a product key that is bought from Amazon.
How can it be done?
Please review: How to Renew Norton with a new Product Key

======================================

@Bill_Stiles

Chat and a phone number are GONE from all the support pages.

Norton support via Social Support | Chat | Phone [here] … works for me.

========================================

How to Use Norton Live Online Chat 2024 [here]