How do you Downgrade your product?

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Hi Floating_Red,

 

As currently configured, the Update Center is directed toward updating to the newest version. There are no options to revert to a previous product.

 

 

 

Just uninstall and find a copy of Norton 2008 on Symantec’s site.


Tech0utsider wrote:
Just uninstall and find a copy of Norton 2008 on Symantec's site.

That's the best way. Your license should do just fine

Not in my experience.  I tried installing an older version and it showed 0 subscription days.  I'm hoping someone at Symantec will be good enouth to let me return 2009.

Would a symantec Employee comment on this.


fmw wrote:

Not in my experience.  I tried installing an older version and it showed 0 subscription days.  I'm hoping someone at Symantec will be good enouth to let me return 2009.


I will send a note to one of the employees. But maybe a strange question; Why do you want to go back?


Stu wrote:

fmw wrote:

Not in my experience.  I tried installing an older version and it showed 0 subscription days.  I'm hoping someone at Symantec will be good enouth to let me return 2009.


I will send a note to one of the employees. But maybe a strange question; Why do you want to go back?


 

Don't like one of the Features in N.I.S. 2009, so I am consider going back down, which, to be honest, is something I am not really do not want to do.
Message Edited by Floating_Red on 10-04-2008 02:14 PM

Features can be disabled in NIS09. As for me, I have went back and forth between N360 v1 and v2 without any problems.


Tech0utsider wrote:
Features can be disabled in NIS09. As for me, I have went back and forth between N360 v1 and v2 without any problems.

 

I know this; not all Features can, like Background Tasks, i.e. "Idle" Quick Scan.

 

How did you do that?  Was it via Download or Disc?

Message Edited by Floating_Red on 10-04-2008 03:19 PM

Is there a particular reason why you want idle scans disabled?  That feature is specifically designed so you won't see any performance impact while using your computer.

 

As to returns, we have a 60 day money back guarantee.  Just contact support. 

 

Norton Update Center is not designed to allow for a downgrade.  As to the subscription, did you allow your 2008 copy to expire? 

 


erik_carlstrom wrote:

Is there a particular reason why you want idle scans disabled?  That feature is specifically designed so you won't see any performance impact while using your computer.

 

As to returns, we have a 60 day money back guarantee.  Just contact support. 

 

Norton Update Center is not designed to allow for a downgrade.  As to the subscription, did you allow your 2008 copy to expire? 

 


 

I do not want Scans running in the Background as it slows my computer, as well as any other Background Tasks.

 

Even with some Background Tasks Off, they still attempt to Run.  There should be more Options for these, as you have probably seen in the Forums.  And if you Turn it Off, it should not Run in any way, shape or form.

Red, after the first three or four days, almost all the slow downs disappeared -- the few slow downs that still occur are extremely mild and very far inbetween.

 

My feeling -- and this has been verified on the five computers I regularly monitor -- is that the AV part of the software needs to build up its database through scanning; and that if it is allowing to do so, then it will settle down and be less intrusive than before.

 

In fact, on all five of these computers, the sense is that everything is working faster than ever before and that the AV is completely invisible in its impact.

 

Perhaps you have been fighting the process so much that you are in reality forcing the symptoms to persist.

On my computers, the idle scans runs as defined - when the system is idle.  Even just opening the main Norton User Interface from an idle state causes the background activity to stop as I can watch the CPU usage drop.  Checking the history also confirms this.

 

I run some very memory intensive programs and have not seen any noticeable impact.

 

I would agree with mijcar that NIS 2009 is basically invisible.

 

 

 

edited for grammar

Message Edited by Phil_D on 10-06-2008 01:50 PM

mijcar wrote:

Red, after the first three or four days, almost all the slow downs disappeared -- the few slow downs that still occur are extremely mild and very far inbetween.

 

My feeling -- and this has been verified on the five computers I regularly monitor -- is that the AV part of the software needs to build up its database through scanning; and that if it is allowing to do so, then it will settle down and be less intrusive than before.

 

In fact, on all five of these computers, the sense is that everything is working faster than ever before and that the AV is completely invisible in its impact.

 

Perhaps you have been fighting the process so much that you are in reality forcing the symptoms to persist.


 

I remember when I installed N.I.S. 2008 that the system was lagging a bit, but, after time it did settle down.

 

I still do not want any Background Tasks Running and I do not mean Auto-Protect, e.t.c..


Phil_D wrote:

On my computers, the idle scans runs as defined - when the system is idle.  Even just opening the main Norton User Interface from an idle state causes the background activity to stop as I can watch the CPU usage drop.  Checking the history also confirms this.

 

I run some very memory intensive programs and have not seen any noticeable impact.

 

I would agree with mijcar that NIS 2009 is basically invisible.

 

 

 

 

Message Edited by Phil_D on 10-06-2008 01:48 PM

 

The Idle Quick Scan seems to Run randomly on my computer; it seems to Run every day, when I have Set it to Monthly.

Hi Floating_Red,

 

The Idle Quick Scan will run throughout the day, but if you check the history you should see that it runs for short periods; sometimes a matter of seconds. In other words, it stops once you start to use your computer again.

 

The setting you are referring to is for Idle Full Scan. Mine is set to the default of Weekly.

 

I like the idea that when the computer is idle, Norton is scanning for issues. My feeling is that since I am getting more scans, I have a better chance of detecting issues than with the standard Weekly scan in NIS 2008.

Message Edited by Phil_D on 10-06-2008 02:20 PM

I have Automatic LiveUpdate Off, and generally run LU. every-two-hours, and before I Turn Off the computer, and I also Manually Run a Quick Scan whenever I get Norton 2009 Virus Definitions, so it is pointless an Idle Quick Scan running on my system. 

Message Edited by Floating_Red on 10-06-2008 07:31 PM

Hi Floating_Red,

 

I certainly would not argue that the various options are provided for folks who want to customize their product and that's fine.

 

It seems to me like you are doing a lot of manual work that the automatic settings would take care of, but I respect your choice to run the program as you see fit.

 

However, I can say that having NIS 2009 running at the default settings has had no impact on my systems. 

 

I like the idea of "installing it and forgetting it".


Phil_D wrote:

Hi Floating_Red,

 

I certainly would not argue that the various options are provided for folks who want to customize their product and that's fine.

 

It seems to me like you are doing a lot of manual work that the automatic settings would take care of, but I respect your choice to run the program as you see fit.

 

However, I can say that having NIS 2009 running at the default settings has had no impact on my systems. 

 

I like the idea of "installing it and forgetting it".


 

I agree with you, but - I promise to stop saying this ;) - there should be more Settings in their own little Section in the N.I.S. Options.