How to disable Norton Utilities ‘outdated drivers’ upsell? It is incredibly annoying to use Utilities and always see this upselling message, especially when it is in fact not true.
I dont now how you get that screen but in a later version of Norton Utilities maybe 24.3 ore 24.4 it is comming from norton dont now if it is 100% right but ass of my info it is comming and then it is ok not like that
I am also getting the same type of screens from Norton Utilities and Norton 360, saying my drivers are out of date when I have checked myself and verified with Dell/Alienware they are up to date. I have been using Norton for over 25 years and am really annoyed that I am getting incorrect screens that are up sales. If I own a product, I don’t expect to get every up sale available and if so, I should be able to see it once and say no thank you and not see again. I have asked level one support for help, and they told me just to ignore it and I told them unacceptable, and they are supposably escalating and having level 2 or 3 support calling me back in the next 24-48 hours. Hope we get a resolution soon or I am seriously looking at cancelling my services from Norton. I will keep you posted with their responses.
It is a bug they is going to support it officielle in a later update proberly the 24.4 cant say it 100% but if im corract it is comming later
Legend, thank you.
In addition to the incorrect recommendation for outdated drivers, when you try to exit out by clicking on the X, it then shows a progress icon and states that it is getting your free trial ready. i don’t want a free trial, I didn’t click on install a free trial or start a free trial. This is very irritating and has been this way for over 6 months. Like the previous post, I have been using norton for over 20 years and am evaluating alternatives.
Norton dont support it right now the officiel systems is comming later in and update when it is ready
i now avg tuneup is getting it and norton utilties and avg tuneup is nerly 100% identical so that is why i now they is possible getting it they is running on the same code
i has ask norton to add it in norton utilities and shown them you picture of the bug so they can fix it
and possible add it officiel
They is working on it now on the highest level level 3 so they is taking it series
I have been using norton for over 30 years and am tired of the incorrect driver recommendations. Also, if I click on an X, I don’t expect to have a trial installation start. WFT?!
i now the bug is getting fix but it is not easy and it takes time not 5min to fix so just wayt and i think they is improving the system at the same time all other ting would be stupid but if i now somthing i will infom you but remember right now only the norton utilities team now somthing so take it easy the update is comming but remember there is bigger bugs then that on the table first auto clean and sytem junk they is number 1 ore 2 they is the biggest then they possible fix all the browser data bug a easy fix then you bug is getting fix and then the last the dashboard bug but how they do it i dont now split it in the 24.3 and 24.4 ore a big 25.1 and all they can get in that and the last in the 25.2 but it is comming but remember in erly q1 is the update out but if i must say somthing i inform you but remember im possible in nda but if i can i do so
Yeah, it’s too long to wait for a a big like this to get fixed. i ended up removing it entirely from one of my computers that I use for streaming and now that computers works so much faster - I didn’t realize the thing that was supposed to help my computer was actually stuffing it up. So I also cancelled my auto-renew and will be going with something else down the track.
just take it easy the next big update has possible fix all the bugs so try it agian when they is ready whit the new update what happens if you reinstall it agian same problem i can send a email when the next update is out if you say when you has no licens the last update has has just bin a small fix it fix the last scan bug a miner bug there could be a problem to all there need time like auto scan but if i get som info i can inform you but remember i am possible under nda but remember the bugs is so big that right now only the ceo team and the norton utilities team nows somthing i might get som info ass thank you but remember in that info i can possible only say the name and how many bugs they has fix nothing more if i can that at all but i can possible say how many they has fix nothing more but i will say what i can
This absolutely a shit product, I’ve never had such fucking spam from an antivirus software… I used to use ESET & BitDefender and not once i had this much up-sell shit (which i don’t know how legal it is in EU… but i will eventually put a complaint). If this doesn’t stop in the next weeks seriously considering going back to my previous stuff and ask for full refund because I’ve purchased SPAM! not antivirus software.
It is a bug they is working on it right now
Expeckt it fix in 24.3 ore 24.4 it take time you dont fix it in 5min sorry aboute the bug but there is nothing more to do but if i get som intel i inform you i now the 24.3 is like the 23.3 a super update so expect many bugfix in that update but if you expect 6 major bugs disaper in 5min you is stupid but expect them almost gone in the 24.4 it only is how big they is and how hard they is to remove and if they find a easy way to fix the problem expeckt a miner ore a hotfix to fix the problem there is ca 15bugs all in the system but expect the big disaper first
Hello @Wade_Lewis
I get som intel from them in a email and there is maybe som i can say bugfix i can say new thing nda so take it easy i get som intel max late next week so wait to next week to be iretatet the intel is from the chef of the team the higest level of norton utilities
but i can say what number of 1/10 you need to expeckt of the 24.3 update and they is taking you bug series so if it not fix in the 24.3 expeckt it in a miner ore a hotfix soon after but i can say bee happy ore nothing more i just hope i can try the update but it is a big update i expeckt a 7+ update
This driver message still remains after my Utilities Ultimate scans - clicking fix justs tries to sell me a driver updater. I do it via Microsoft every week so still unhappy with Norton - several months and no fix.