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Issue abstract: Can’t Remove Performance Scan: Issues Found Norton Utilities “ad” from lower left corner of Home
Detailed description: Norton 360 blocked a website for malvertising. This is a website I’ve been visiting repeatedly for many years and I know it is safe. It has not been flagged as malvertising over the two weeks since N360 v24 was installed. That changed after the software was updated earlier today. I stupidly clicked on the option to complete a scan thinking it would just do a scan. That ended with Norton 360 offering a free trial of Norton Utilities to fix performance issues consisting of “37568 unnecessary files and applications that are slowing down my PC.”
There is now a notification in the lower left corner of Home on the dashboard that won’t go away. Clicking on it brings up a screen telling me I need to buy Norton Utilities to fix the issues. Selecting the option indicating that I am “not interested” brings up a page offering a free trial. When I close that window, the notification on the Home screen does not go away. It remains even after rebooting the computer.
How do I remove the ad?
Product & version number: 24.11.9615 (build 24.11.9615.883)
OS details: Windows 11 24H2
What is the error message you are seeing? None…just an annoying ad for software I don’t want that I can’t get rid of.
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